Personally, my next step would be to get the TV replaced (which is probably what needs to happen anyway) and take the retailer or GE to small-claims court for the replacement cost. (Not sure who should be sued). Even if the retail store is no longer there, this guy should be able to take the corporate office to your local small claims court since they did have a presence in the city/county when they sold the TV.

I bought a VCR at Costco for $79. Toshiba (the manufacturer) actually had a form in the box to buy an extended warranty for $79.99. ROFLMAO!

The drive was warranteed for 12 months by Dell and by Western Digital -- but Dell refused to admit the drive was bad despite all the evidence. On top of that the drive was one of a huge bad run of WD Caviar drives everyone knew about, including me. So I had it in writing Dell would NOT use this drive on the machine!

The never came to service her machine, not ever. What they did was tell her to re-format the drive and re-load Windows. They told her to do this more than a dozen times, and she did it, all under the SAME incident number - so they knew. Then she became disgusted and brought the PC home to me.

After Dell gave me the format-and-install run-around three times, I threatened suit for fraudulent warranty. Then they sent someone. He installed ... a new Western Digitral Caviar drive! It lasted 45 days before a massive failure.

I returned that one to WD under their warranty, put the replacement drive they sent up on eBay, and bought a better drive for the Dell. Not much point to that. Daughter would never touch it again. She went through Kenyon using the desktops they provided in the dorms.

Best Buy touted their "no-lemon" warranty policy, indicating that if anything required more than 3 repairs, it would be replaced. The Philips TV I bought failed the first time within 1 year. The warranty covered the failure, holding to their word to do in-home pickup. Second failure was about 9 months later under the extended warranty. Third failure came about 6 months later. Now, each time, the failure required about 1 month or more before the required repairs were completed, so this was not a very satisfying experience. After the TV failed a fourth time, it was time to call in the "no-lemon" policy. Spoke with one of the warranty droids who assured me it would be taken care of. After several weeks, called again, got the story that they didn't have all of the service records. Sent them fax copies. A few more weeks (all this time I don't have a TV, and the repair shop has a boat anchor taking up space), call again, now they only have 2 of the 3 required records -- send the third one again. More weeks of waiting, finally (note: I'm always the one doing the calling, they never provided any information or requests for information on their own accord) call again, get told that the set will not be replaced because "no lemon" does not apply. WHAT!?? The records indicated that on one of the failures, no soldering had been done, thus this did not count as a repair. So, after several months of watching a 20+ year old 19" TV, they finally authorized the repair center to perform repairs (local repair company said they had their tech touch every solder joint just to be sure).