|
ecost.com return policy (hard to find, bad for the customer)
|
|
By laf1157, Section Live Gripes
Posted on Wed Apr 19, 2006 at 08:48:23 AM PDT
|
 |
|
I bought an SD card recently from ecost.com. When checking out, I saw what appeared to be a link to their new return policy page. It didn't load and later found it wasn't a link. When I found the card incompatible with my camera, I found they did not accept returns.
|
|
I bought an SD card recently from ecost.com. When checking out, I saw what appeared to be a link to their new return policy page. It didn't load and later found it wasn't a link. When I found the card incompatible with my camera, I called their service desk and after a long wait and several dropped calls, I found they did not accept returns. Now I'm out a couple hundred dollars. The new return policy is hidden in their Help section and the terms deep into the page. Not only are all Sales Final, they also do not accept returns on much of their big ticket items, laptops, TVs, and such for any reason whatsoever, including defect. I'm glad I didn't fall for buying a laptop from them, something I considered. If |
|
|
Sign up for my newsletter |
|
To have my column automatically e-mailed to you, submit your email address in the form below. Of course, I will not turn your address over to any other party or send you any unrequested e-mail.
|
|
