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Dead Pixels Tell No Tales

By Ed Foster, Section Columns
Posted on Tue Mar 07, 2006 at 12:03:40 AM PDT

With the growing popularity of flat panel monitors and increasingly sophisticated portable devices, dead pixel policies aren't just for laptop manufacturers any more. How many bad pixels do you have -- and of what type, and in what area of the display, etc. - before a manufacturer considers replacing the product under warranty? And how can customers find out which convoluted dead pixel formula a particular vendor uses before they buy an expensive device?


Manufacturers' stated policies on dead pixels, if you can find them, can be one of the few things that differ significantly. One reader noted in our recent discussion on high-end laptops how that was a distinguishing factor among the highest priced units he reseached. "First realization for me came when I read Alienware's dead pixel policy -- not so good," the reader wrote. "If I'm paying for a 1920x1200 screen, I at least want the opportunity to preview it before I'm stuck with it. Hypersonic allows you to pay extra for zero dead pixels, but allows one dead without it. Falcon includes it without an extra charge. Voodoo seems to let you have six dead pixels before they'll do anything -- seems worse than Alienware to me ... Between Hypersonic, Falcon, and Voodoo, Hypersonic seemed to have a much lower price for similarly configured systems, even if you pay Hypersonic's extra $100 for no dead pixel guarantee."

In fact, the policies for those high-end portables -- including Alienware's formula of one bad pixel in the middle of the screen or three on the outside portion -- are actually much better than the norm. More typical is the Acer policy another reader encountered on a web retailers website. "While doing some research on a laptop this morning I came across this: Dead Pixel Policy: There must be 7+ dead pixels in order to obtain a replacement notebook,' for an Acer computer," the reader wrote. "I recalled some of the people who have had trouble with laptop screens in the past and have written in to you. How have we come to the point where we are expected to pay $1,000 or more for a laptop and it not be fully functional? That seven, not six, little holes in our display have to be faulty before we can get it fixed? I have a 1966 Volvo P1800 S. It just runs and runs and runs. Nothing really breaks on it, except for the things I have played with. But I get a laptop for work and if there are six dead spots on my work computer then I am out of luck until a seventh one dies."

But even that was exceptional in the fact that the web retailer displayed the policy so prominently. "Just try to find Sony's policy for its flat panel displays," wrote another reader. "After finding nothing about it on their website, I started calling their sales and customer service lines. Most couldn't, or wouldn't, tell me a thing. One sales rep he was certain I could return a 19-inch for even one bad pixel. A tech said he believed it has to be ten or more. Sounds like the answer is however many bad pixels you have is within 'normal industry standards' as far as Sony is concerned."

And what appears to be a good policy on bad pixels may prove ultimately to be a mirage. "A few months back, there was a posting on your site from someone saying that Samsung had adopted a zero tolerance policy for bad pixels," another reader wrote. "Unfortunately, that turns out to no longer be the case. They told me their policy now is to support the ISO 13406-2 Class II standard, which means they can have up to ten defective pixels on a 17-inch monitor and up to seventeen bad pixels on a 21-inch without replacing it. SEVENTEEN!"

Dead pixel policies may come and go, but one thing never seems to change in all the years I've been hearing gripes about them. What the manufacturer's official policy states may not mean nearly as much as what the current LCD supply situation is like. When a company has accepted a lot of low-quality displays from its suppliers, the support reps start quoting chapter and verse from their defective pixel forumulas. The only time the customer is likely to be pleased with the dead pixel policy is when he or she doesn't even learn that such a thing exists.

Of course, that such things do exist is one of those dirty little secrets the industry would like us to know as little about as possible. So the more light we can shine on these policies, and how manufacturers actually implement them in practice, the better. Let's your hear tales of dead pixels, and the companies that make you count them. Post your comments below or write me directly at Foster@gripe2ed.com.

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Post your comments about this column below or write me directly at Foster@gripe2ed.com. To receive this column every week in my free e-mail newsletter, please go to my subscription page and follow the instructions to opt-in for the EdFoster mailing list.

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Dead Pixels Tell No Tales | 42 comments (42 topical) | Post A Comment
dead pixels[ Reply to This ] (none / 0) (#1)
by dblevins on Tue Mar 07, 2006 at 06:16:20 AM PDT

what are the various policies on dead pixels on LCD TVs? I don't yet have one but sure don't want to spend $000s for a "bad pixel" screen !!

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Ask the store![ Reply to This ] (none / 0) (#2)
by Jarulf on Tue Mar 07, 2006 at 07:45:20 AM PDT

Unless you want to buy directly from the manufacturer, for example Sony, just ask the store what is considered defective or not. If they have to ask the manufacturer, then be it so, but that is their problem, let them contact or ask all the different manufacturers they sell. You buy from the store and hence if it is defective, it is the store that handles it and give you a replacement.

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Using a "Satisfaction" guarentee[ Reply to This ] (none / 0) (#3)
by talmy on Tue Mar 07, 2006 at 09:40:52 AM PDT

Probably the best bet is to buy from a local retailer with a good "satisfaction" return policy, and avoid mail-order on these because of having to pay shipping. Watch out for companies that charge restocking fees. Costco is probably the best choice. But I've bought 7 desktop monitors of various brands and 3 notebooks of 3 brands and have had only one dead pixel, which I didn't bother to even try to do anything about.

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Many things to watch out for[ Reply to This ] (none / 0) (#4)
by Anonymous User on Tue Mar 07, 2006 at 09:54:06 AM PDT

I was the guy talking about Hypersonic's policy and I did eventually buy from them, and a major factor was indeed the dead pixel issue. In response to Ed's article about this, I posted an article on my blog about my dead pixel experiences.

You not only have to consider dead pixels in LCD monitors, but for TVs, DLPs, CCD/CMOS chips (digital cameras) etc.

I think that ISO standard is a bunch of baloney.

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Lose-lose[ Reply to This ] (none / 0) (#5)
by Anonymous User on Tue Mar 07, 2006 at 10:24:10 AM PDT

Unfortunately, if you want a dead-pixel free monitor, you'll pay through the nose for it. A certain error rate is unaviodable in the manufacturing process of LCDs, though it has been decreasing. The 15" laptop display I'm typing this on has 1,296,000 pixels. A top of the line 30" display has over 4 million pixels. If a manufacturer had to throw out the umpteen displays with even a single bad pixell, they'd have to sell the pristine ones for an exorbitant price to cover the costs of the discarded displays. The choice comes down to exactly what Hypersonic offers: Pay extra for a guaranteed defect-less monitor, or not so much for one that may have a few bad pixels. The real story here is manufacturers that won't announce their policies on how many dead pixels make a returnable monitor. The rest is just whining about not having done your research prior to purchasing.

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ISO 13406-2 Class II standard[ Reply to This ] (none / 0) (#6)
by Anonymous User on Tue Mar 07, 2006 at 12:03:13 PM PDT

The ISO standard says "A flat panel display should not have pixel faults" (http://www.viewsoniceurope.com/data/63/I13406e2.pdf)

My interpretation of the full text is that if there are dead pixels then it is faulty.

"Also pixel faults are being identified. A flat panel display should not have pixel faults, i.e. fault class I. According to ISO 13406-2 further fault classes with the following number of faults are specified. Types 1, 2 or 3 differentiate pixels, which always illuminated, never illuminated or e.g. contain subpixel faults:"

Fault Class Type 1 Type 2 Type 3
----------- ------ ------ ------
I             0       0     0
II            2       2     5
III           5      15    50
IV           50     150   500


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The more dead pixels the better.[ Reply to This ] (none / 0) (#7)
by slhumph on Tue Mar 07, 2006 at 01:22:22 PM PDT

I love manufacturers who insist that lots of dead pixels are ok. I use their monitors to read all those pesky EULAs. Sometimes I can't even find the accept button and just have to guess at it's location. I am then able to completely ignore all of those ridiculous provisions found in most EULAs because, as Wikipedia's (http://en.wikipedia.org/wiki/Contract#Validity_of_contracts) contract article states: If the terms of the contract are uncertain or incomplete, the parties cannot have reached an agreement in the eyes of the law.

Please note that I am not an attorney and this comment should not be interpreted as legal advice.

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Easy Fix[ Reply to This ] (none / 0) (#8)
by Anonymous User on Tue Mar 07, 2006 at 02:08:05 PM PDT

Carefully open the flat panel (or Laptop) and using insulated pliers, start holding a paperclip to anything that looks like a power junction.  When you hear a loud snap and see a puff of smoke, problem solved.  Now it's not a dead pixel issue, it's a dead monitor/laptop issue.  Had to do that on several flaky Dell mainboards since Dell wanted to do nothing more then reload windows for the ninth time.  Vendors can hem and haw all they want, but dead is dead.

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dell[ Parent | Reply to This ] (none / 0) (#17)
by Anonymous User on Wed Mar 22, 2006 at 08:05:40 PM PDT

I like your thinkin.. I have a 24" Dell LCD. Came with one dead pixel, which once I noticed drove me nuts... Called Dell and they said their policy is no replacement unless there are 8 dead pixels. The kid on the phone was cool though and asked me again "are you sure there's only ONE dead pixel?" -- I replied with "oh wow, upon closer inspection I actually have 8 dead pixels -- didn't notice those other 7 at first".. Had a new monitor 2 days later.

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Unstick pixels[ Reply to This ] (none / 0) (#9)
by spocko on Tue Mar 07, 2006 at 02:21:12 PM PDT

A smart lad sent this to me to unstick some stuck pixels. Try it. ,p> http://udpix.free.fr/

Of course this doesn't deal with the issue of totally dead ones. I made sure that my screen was in good shape before I left CompUSA. If it had a bunch of center of screen dead ones I was going to ask for another on the spot.
Spocko. Author of www.spockosbrain.com the blog that is sweeping the nation! Now with 19 readers!
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Dead Pixels[ Reply to This ] (none / 0) (#10)
by kaplang on Tue Mar 07, 2006 at 02:49:06 PM PDT

I had little trouble finding the dead-pixel policy on the Viewsonic web site. The policy however leaves lots to be desired. They won't replace for fewer than 7-10 dead or miss-firing pixels. Further, they warn that any replacement may also have dead pixels. Not very impressive. As a small computer VAR, that troubles me a lot!! I want my customers to be happy. Even one bad pixel troubles me, let alone 7. Yet, how can I make my customers happy. I can't afford to replace lcd's without backup from the mfg.

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Apple Cinema Display Dissapoints[ Reply to This ] (none / 0) (#11)
by headcheese on Tue Mar 07, 2006 at 03:14:38 PM PDT

As creative director, I made the decission to get 30" Cinema Displays for my hard working staff. 5 of them in total. They are a great conversation piece. One arrived with 4 dead pixels (always on and glowing bright white) - not much compared with the 2560x1600 resolution - but they are clustered dead center in front of the eyeballs! Try doing fine retouching on an image when you know those four &^^$&^$% pixels are there. Apple told us it's an acceptable number. For $13K we expect NO DEAD PIXELS! Apple even treated me like an idiot for suggesting it might be their problem. Still ... they are nice to look at from far.
I'm being dragged along the upgrade path kicking and screaming!
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you have 12 pixels out not 4[ Parent | Reply to This ] (none / 0) (#14)
by Anonymous User on Wed Mar 08, 2006 at 10:01:26 AM PDT

You don't have 4 dead pixels, you have 12 dead pixels. white means all red blue and yellow pixels are out.

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Pixels and subpixels...[ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Thu Mar 09, 2006 at 09:28:31 AM PDT

Actually, HP defines pixels as a "whole pixel" made up of three "subpixels" (RGB).

[ Parent | Reply to This ]


Samsung SyncMaster 940B[ Reply to This ] (none / 0) (#12)
by Anonymous User on Tue Mar 07, 2006 at 07:05:43 PM PDT

Just connected my new 19" LCD monitor today (got it through Buy.com). It has one dead pixel, well within Samsung's specs. I do not think I will bother sending it back unless more dead pixels will pop-up. I have 3 years to deal with it....

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Dead Pixels on ThinkPad[ Reply to This ] (none / 0) (#13)
by Anonymous User on Wed Mar 08, 2006 at 12:53:27 AM PDT

Here you have the defective Pixel criteria for ThinkPads -> http://www-306.ibm.com/pc/support/site.wss/document.do?sitestyle=ibm&lndocid=MIGR-4U9P53&vel xr-layout=print

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Don't buy it if you can't see it in action first..[ Reply to This ] (none / 0) (#15)
by Anonymous User on Wed Mar 08, 2006 at 06:00:20 PM PDT

With dead pixels being such a prevalent issue, I find that the only reasonable way to buy LCD's is go to a brick and mortar business and insist the monitor be plugged into a computer to confirm that it works. Only then do you pay for it. If they want to sell you a monitor, they will just have to play along. Some sellers will cooperate and some won't. Guess who gets none of my business.

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My Dead Pixel Policy ...[ Reply to This ] (none / 0) (#18)
by DatabaseMX on Thu Mar 30, 2006 at 01:06:15 AM PDT

ZERO dead pixels - that's my policy I don't care what the size of the display (I've had them all since LCD's arrived on the scene). And I don't care what the (computer) manufacturer's policy is or isn't. As mentioned by a couple of people in this thread, once you notice a dead pixel(s), your eye will be locked on it forever! Screw that. The entire deal pixel 'policy' issue is just manufacturers saying "Screw you, we don't want to deal with it!". AND ... just an excuse for poor quality control. And really, it all falls right into place with the basically piss-poor tech support and customer service of most computer (and other) companies today, not to mentioned the multi-tiered phone answering/routing systems wherein you must push 37 buttons to get to a live person (Read: We want you to use our website). Oh, did I mention talking to script reading idiots in foreign countries who barely speak English!!!! We all love that, don't we!

Now, how did my policy come about. Well, about 4-5 years ago, a high level senior manager at NEC who worked in the LCD group told me that even one dead pixel was flat-ass unacceptable! Now, at the time, I believe 17" displays were just coming into play - not sure. And to back up what he said - I called because a 2nd 15" I had just bought had one dead pixel - NEC immediately crossed-shipped me a new, zero dead pixel unit. So, what the hell ... at the point, I decided that ZERO dead pixels would be my policy - FOREVER! BTW, I still have both of those NEC 15" units - still zero dead pixels And about 3 years ago, I bought two 19" NEC LCD's - both with zero dead pixels out of the box. I use these daily!

Now of course, NEC's policy is different today (and admittedly a 24" LCD IS more complex) but not mine! OK, now moving along to Dell.

Circa 1999 or so, my girlfriend and I each bought $3500 Dell Inspiron 7000 laptops (the first laptop with a 15" LCD). It took FIVE total - before we got two with zero dead pixels. As I saw it, $3500 = ZERO dead pixels! I still have the 7000 (don't use it much) - and still zero dead pixels. Of course at that time, Dell's policy was more flexible than today. Mine is still the same - ZERO. Now on to Gateway.

Two years ago, I bought a Gateway M675 laptop with a 17" LCD (1440x900 -- 1.6 : 1). Zero dead pixels out of the box - and zero dead pixels - I use is daily. Then, about 6 months later, I bought a 2nd M675 for one of my boys' business. This unit had one deal pixel out of the box - right in the middle of the display. OOPS!! Unacceptable! I immediately called Gateway. The first tech gave me a lot of BS (as many of you have experienced). I just hung up and called right back - different tech. Well, this guy turned out to be the 'Cool Gateway Guy' - like the cool Dell guy mentioned in another post. He said "Are you SURE ... there is only one dead pixel?" Humm. Upon 'closer' examination with an electron microscope (just kidding) ... dammed if I didn't notice there were actually THREE dead pixels, red white and blue in a close cluster resembling the USA Flag! Imaging THAT - how did I miss that the first time! A brand new M675 arrived a week later - zero dead pixels ... and still in daily use!

More Dell. A few months ago when the Dell 24" LCD came out I immediately bought one to use as a 2nd display (desktop extension) with my Gateway M675 - especially because the 24" is 1920x1200 (1.6 : 1) - same aspect as the M675 - very convenient when running dual monitors. I was using the NEC 15" (mentioned above) - but it's always a hassle - having to resize browser windows when moving onto the 2nd display. Well guess what: Zero dead pixels out of the box! Amazing. Another poster here mentioned they had one dead pixel with their 24" - not bad, but not good enough! A few months later (today) - still no dead pixels! BTW, I believe these 24" units are made by BenQ (?).

Finally, about 3 weeks ago, I bought a newly released Viewsonic 17" with 1440x900 (1.6 : 1) resolution ... to use in a dual configuration with my M675 at my girlfriend's house. Now, I live in San Diego. I bought the Viewsonic at Micro Center up in Orange County CA. Of course I got to fire it up and test it for dead pixels right on the spot. Zero dead pixels. Good To Go! Their policy is ... you pay for it first, then turn it on. Any problem - just grab another one off the self! Worst case, you could get your money right back if everyone had a dead pixel (not likely). Plus ... Micro Center has a THIRTY day - no questions asked return policy. VERY COOL. Too bad there are not more Micro Centers around - they totally blow away CompUSA, for example.

Oh, I am about to buy (I think) a fully maxed out Sager 9750 laptop (about $4500!) which has a 17" LCD - 1920x1200 (wow!). Their current policy is ... you can buy '30 day dead pixel insurance' for $200! Now isn't that special. Well, since I've already been to the Sager factory in LA ... the deal I cut is (if I go through with it) is ... I will personally pick up the unit ... and of course turn it on before I pay for it. Buttt ... they are insisting I still need to pay the $200 ... because of the 'extra testing' they need to do to be sure it has no dead pixels! Right!! So, far, I've stalled the sales guy of about 3 weeks now ... my new plan being ... I will buy the unit RIGHT now - if he blows off the $200 - since I'm picking it up in person! Another tip: Avoid touching an LCD screen (or cleaning it) - especially with a pen or pencil (duh) when it is on! People like to 'touch' the screen when pointing to something. I once saw a deal pixel appear right after a person touched a live screen with a ball point pen!

If dead pixels bother you ... and you are willing to bitch enough ... you can probably wind up with a zero dead pixel unit. Of course, if you are lucky enough to buy what you need at a local retailer and can turn it on before leaving ... obviously that's ideal. I have

So, get your pixels in order ... and make it happen! I have a total of 8 LCD displays - almost 10 million non-dead pixels - do the math!!!

><>><><><

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dead pixels[ Parent | Reply to This ] (none / 0) (#271)
by eddie on Mon Oct 30, 2006 at 01:03:31 AM PDT

Speaking if wich, Me and 3 of my friends have been putting off a new pc purchase until sed monitors come out (2 years now) a company not giving a crap about selling you dead pixels is an unscrupulous company that dosent deserve to get rich off of you thats for freakin sure! and having to beg or struggle for a replacement is unnacceptable. The best bet is to NOT buy any lcd screen at all unless the company has a, no fuss, no questions, zero dead pixel and zero image defect policy, and a confidence building 5 year warranty, if they cant put that up, you shouldnt put money up. if youre lucky enough to find a company that will give you a reasonably priced, high quality screen and all the rest, then lcds would be a good deal. But comanies are tight lipped about their dead pixel policies and thats not very confidence building for clients. Remember that every tom dick and harry has the nasty habit of stiking their fingers on your screen, and it happens so quickly that id say its bound to happen to almost everyone, if the screen is mint with no defects, then your lucky, but it would be smart for manifacturers to invent glass covers to put over them! ... but in general, its better to wait for SED TVS and sed monitors.

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yes[ Parent | Reply to This ] (none / 0) (#275)
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yes[ Parent | Reply to This ] (none / 0) (#277)
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yes[ Parent | Reply to This ] (none / 0) (#279)
by maderikapapa on Fri Mar 07, 2008 at 09:45:34 PM PDT

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yes[ Parent | Reply to This ] (none / 0) (#282)
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yes[ Parent | Reply to This ] (none / 0) (#284)
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yes[ Parent | Reply to This ] (none / 0) (#286)
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yes[ Parent | Reply to This ] (none / 0) (#288)
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yes[ Parent | Reply to This ] (none / 0) (#290)
by maderikapapa on Wed Apr 02, 2008 at 09:32:38 AM PDT

逆援北海道 不倫青森 不倫岩手 不倫宮城 不倫秋田 不倫山形 不倫福島 不倫東京 不倫群馬 不倫埼玉 不倫千葉 不倫茨木 不倫神奈川 不倫栃木 不倫山梨 不倫長野 不倫新潟 不倫岐阜 不倫静岡 不倫愛知 不倫三重 不倫富山 不倫石川 不倫福井 不倫滋賀 不倫京都 不倫大阪 不倫兵庫 不倫奈良 不倫和歌山 不倫鳥取 不倫島根 不倫岡山 不倫広島 不倫山口 不倫徳島 不倫香川 不倫愛媛 不倫高知 不倫福岡 不倫佐賀 不倫長崎 不倫熊本 不倫大分 不倫鹿児島 不倫宮崎 不倫沖縄 不倫

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yes[ Parent | Reply to This ] (none / 0) (#292)
by Anonymous User on Wed Apr 09, 2008 at 09:23:27 PM PDT

セレブ 北海道セレブ 青森セレブ 岩手セレブ 宮城セレブ 秋田セレブ 山形セレブ 福島セレブ 東京セレブ 群馬セレブ 埼玉セレブ 千葉セレブ 茨木セレブ 神奈川セレブ 栃木セレブ 山梨セレブ 長野セレブ 新潟セレブ 岐阜セレブ 静岡セレブ 愛知セレブ 三重セレブ 富山セレブ 石川セレブ 福井セレブ 滋賀セレブ 京都セレブ 大阪セレブ 兵庫セレブ 奈良セレブ 和歌山セレブ 鳥取セレブ 島根セレブ 岡山セレブ 広島セレブ 山口セレブ 徳島セレブ 香川セレブ 愛媛セレブ 高知セレブ 福岡セレブ 佐賀セレブ 長崎セレブ 熊本セレブ 大分セレブ 鹿児島セレブ 宮崎セレブ 沖縄アダルト出会い

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yes[ Parent | Reply to This ] (none / 0) (#294)
by Anonymous User on Thu Apr 17, 2008 at 10:07:40 AM PDT

北海道 セフレ青森 セフレ岩手 セフレ宮城 セフレ秋田 セフレ山形 セフレ福島 セフレ東京 セフレ群馬 セフレ埼玉 セフレ千葉 セフレ茨木 セフレ神奈川 セフレ栃木 セフレ山梨 セフレ長野 セフレ新潟 セフレ岐阜 セフレ静岡 セフレ愛知 セフレ三重 セフレ富山 セフレ石川 セフレ福井 セフレ滋賀 セフレ京都 セフレ大阪 セフレ兵庫 セフレ奈良 セフレ和歌山 セフレ鳥取 セフレ島根 セフレ岡山 セフレ広島 セフレ山口 セフレ徳島 セフレ香川 セフレ愛媛 セフレ高知 セフレ福岡 セフレ佐賀 セフレ長崎 セフレ熊本 セフレ大分 セフレ鹿児島 セフレ宮崎 セフレ沖縄 セフレ

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it depends[ Reply to This ] (none / 0) (#272)
by Anonymous User on Tue Feb 26, 2008 at 08:33:01 PM PDT

i took my LG 22" back to comet today and they were certin that they wasnt going to change it, they even lied to me and told me they phoned LG and they said LG changed there rules.... little did comet know that i e-mailed LG just and hour before taking the thing back, i got this reply: "Thank you for your email. The LG Pixel policy is as follows; An LCD monitor or TV is considered to be faulty if one or more of the following is true. 1. There is one dead pixel in the middle of the screen. 2. There are two dead pixels within 2cm of each other 3. There are more than four dead pixels in the screen 4. There is a stuck pixel in the screen (brightly lit) If your unit conforms to one of the above then please call our Customer Services Helpdesk on 0870 607 5544. Best regards, LG Electronics UK" the little man told me that they wasnt going to refund then i whiped out this e-mail and off he went with egg on his face the f**kin lier... After 10 mins on the phone with LG, LG told them to refund me... out of all the monitor's out there this is probably the best dead pixel policy! and worth geting a LG just because they charge extra for this. my monitor was only 4 days old and it had 3 dead pixels and met 3 or the 4 things it needed (you only have to meet 1) now am monitorless and cant decided upon a new one... am swayed to go back to LG because of this dead pixel zero Tolerance

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it depends[ Reply to This ] (none / 0) (#273)
by Anonymous User on Tue Feb 26, 2008 at 08:34:01 PM PDT

i took my LG 22" back to comet today and they were certin that they wasnt going to change it, they even lied to me and told me they phoned LG and they said LG changed there rules.... little did comet know that i e-mailed LG just and hour before taking the thing back, i got this reply: "Thank you for your email. The LG Pixel policy is as follows; An LCD monitor or TV is considered to be faulty if one or more of the following is true. 1. There is one dead pixel in the middle of the screen. 2. There are two dead pixels within 2cm of each other 3. There are more than four dead pixels in the screen 4. There is a stuck pixel in the screen (brightly lit) If your unit conforms to one of the above then please call our Customer Services Helpdesk on 0870 607 5544. Best regards, LG Electronics UK" the little man told me that they wasnt going to refund then i whiped out this e-mail and off he went with egg on his face the f**kin lier... After 10 mins on the phone with LG, LG told them to refund me... out of all the monitor's out there this is probably the best dead pixel policy! and worth geting a LG just because they charge extra for this. my monitor was only 4 days old and it had 3 dead pixels and met 3 or the 4 things it needed (you only have to meet 1) now am monitorless and cant decided upon a new one... am swayed to go back to LG because of this dead pixel zero Tolerance

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yes[ Reply to This ] (none / 0) (#274)
by maderikapapa on Fri Feb 29, 2008 at 08:32:14 PM PDT

SEXエロセックスセックスセフレセックスセックスセフレ逆援不倫熟女風俗アダルト人妻エッチ素人エロ人妻不倫童貞童貞童貞エロおまんこ童貞童貞おっぱいセフレ出会い人妻エッチアダルトSEX出会いナンパアダルトエロ風俗オナニー熟女出会い不倫巨乳スワッピングセックス

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yes[ Reply to This ] (none / 0) (#276)
by maderikapapa on Fri Mar 07, 2008 at 04:56:31 AM PDT

風俗不倫出会いエッチ出会い熟女風俗出会いセックス熟女童貞セフレ人妻素人アダルト巨乳アダルトエロおっぱいエッチハメ撮りセックスエロセックス人妻エッチ不倫エッチエロセックスセフレ出会い逆援不倫童貞熟女人妻

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yes[ Reply to This ] (none / 0) (#278)
by maderikapapa on Fri Mar 07, 2008 at 09:45:31 PM PDT

アダルトエロ人妻エロSEXセフレセックスアダルトおっぱい不倫熟女風俗セックスアダルト童貞人妻おっぱいセフレ熟女セックス出会い人妻セフレ熟女オナニーおまんこセフレおっぱい人妻熟女エロセックスエロエッチ人妻セックスアダルト巨乳出会いおっぱいおまんこ熟女アダルトエッチエロアダルト人妻セックスエッチアダルトセックスアダルト

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Strange[ Reply to This ] (none / 0) (#280)
by Diana M on Wed Mar 12, 2008 at 09:45:40 AM PDT

I think it's really starnge that companies have policies that allows them to have several dead pixels before they do something about it. Weird.
Diana, IT Professional currently working on the herbs for menopause project.
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yes[ Reply to This ] (none / 0) (#281)
by maderikapapa on Fri Mar 14, 2008 at 05:38:10 AM PDT