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Activating Norton Again and Again and Again

By Ed Foster, Section The Gripelog
Posted on Fri Jan 06, 2006 at 12:03:31 AM PDT

Symantec enjoys making its Norton AntiVirus customer go through product activation so much, it makes some of them do it all the time. At least that's the way it seemed to one reader recently.

"I've been a subscriber to Norton AntiVirus for at least five years, probably longer, and I haven't had a lot to complain about," the reader wrote. "Now I do. The 2005 copy I bought recently, as an online renewal to my longtime subscription, asks me to activate it every time I boot up. Every time. It's a time-consuming nuisance."

In looking for a way to fix the problem, the reader discovered that it's one that has plagued Symantec customers ever since the product activation DRM was first introduced in NAV 2003. "I'm obviously not the only one affected, because there is a special patch for users of NAV 2005 who are suffering from the perpetual activation problem," the reader wrote. "And that seems to be an update of a patch for fixing the problem for NAV 2004, which in turn seems to be an update pf the patch for NAV 2003."

Unfortunately, finding Symantec's help page for what to do when "Your Symantec product prompts you to activate whenever the computer restarts" did not mean the reader's time-consuming ordeal was over. "The instructions for dealing with NAV 2005 involve downloading one or more files from the Symantec website," the reader wrote. "I've tried to do this off-and-on for several days and have been unable to retrieve either Symantec's 'automated support assistant' or the SymKBfix.msi file which is supposed to fix the problem. Downloads begin slow, then stall out completely. I'm wondering if the Symantec website is swamped with requests for the fix and can't handle the volume."

The reader tried getting help from Symantec support, but a series of automated responses to his question proved inadequate. "I could keep trying to follow their instructions, but I just don't have any more time to mess with their problem," the reader wrote when he was about to give up and find another ant virus program. "Way beyond that, I have no confidence at this point that following these instructions will bring me anything except the next one-size-fits-all suggestion. I wrote back to Symantec and asked if they couldn't just please send me the fix as an email attachment. Maybe they will. If not, I'll probably delete NAV in a fit of rage one day when the warning message pops up for the jillionth time, and I'll try something else."

Before that happened though, the reader tried downloading the patch one more time from Symantec's website, and this time for whatever reason it worked. "It came across promptly, and I ran the install and it seems to have solved the problem," the reader wrote. "At this point my copy of NAV seems to have stopped nagging me every day, so I'm satisfied. When my subscription expires, though, I don't think I'll renew -- I don't want to go through all of this again with NAV 2006."

< Six Predicted Gripes for 2006 | GripeLog Poll: Looking for the Best Laptop Vendor >

Activating Norton Again and Again and Again | 63 comments (63 topical) | Post A Comment

go AVG[ Reply to This ] (none / 0) (#1)
by wantobe on Fri Jan 06, 2006 at 03:20:30 AM PDT

This has been said so often here, but it's worth repeating: AVG is free for home users and is a much better option than Norton's or McAfee. There are other free antivirus programs, and I'm sure they are just fine, but I always recommend AVG for my clients.

Rob Miles
--
There are 10 kinds of people in the world; those who understand binary and those who don't.
[ Reply to This ]

Re: go AVG[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Mon Jan 09, 2006 at 09:14:34 AM PDT

After seeing Norton Antivirus 2006, I have not been impressed. It seems to be a far more bloated program than 2003/2004/2005, and makes changes to the Windows GUI that I do not like. I'm no longer recommending it to the average user, I think Symantec needs to listen to the masses of technically inclined people who have requested a less bloated program, not more, something much closer to their Corporate edition product.

I used AVG for awhile, but found its automatic updates feature did not work well for several clients still using dialup Internet access. Then I found Avast! Antivirus Free edition. (http://www.avast.com). I have found that while AVG works, Avast! is a far more polished application.

One note: I recommend people install the Minimal option of the program. The only thing removed is support for skins (why would you need skins in an AV program) which actually makes the program far easier to use.

[ Parent | Reply to This ]

RE: AVG clients still using dialup Internet access[ Parent | Reply to This ] (none / 0) (#15)
by Anonymous User on Tue Jan 10, 2006 at 11:33:10 AM PDT

This comment is neither pro-AVG nor anti-Avast - it is just some info about AVG with dial-up. I had a client using dial-up who used AVG. It WAS necessary to change the AVG update configuration to work smoothly with this. Basically, I changed the update schedule to [When an Internet connection is available], with a recheck interval of 1 hour. (I am working from memory, so the wording may be a bit different.) With this change, AVG checked for updates hourly, downloading them when an Internet connection was active. It did not produce any pop-ups or other messages complaining about not being able to get updates. This client used the Internet often enough that this config change assured AVG was updated at least once a day.

[ Parent | Reply to This ]

AVG on dialup[ Parent | Reply to This ] (none / 0) (#19)
by Anonymous User on Tue Jan 10, 2006 at 03:27:20 PM PDT

I have clients using AVG and updating using dial-up and it's worked out of the box without any configuration changes. And it's so much faster than LiveUpdate!

[ Parent | Reply to This ]

Go AVAST[ Parent | Reply to This ] (none / 0) (#18)
by zorrojd on Tue Jan 10, 2006 at 03:22:38 PM PDT

I also used Norton Antivirus. But I found that NAV was a major resource hog and noticeably degraded my system performance. I decided to seek an alternative. I am not saying anything against AVG. I can't. I have never used the program and cannot therefore comment on its qualities, good or bad. But I DO use Avast! antivirus, and I couldn't be happier with the results. I removed NAV from my computer and immediately installed the Avast! program. I ran it and was very surprised when it found eight instances of virus infections that NAV never saw. The program is much smaller than the bloated NAV, it runs faster, has an inuitive interface and, for the home user, is free. It delivers automatic updates to the virus database on an almost-daily basis and it automatically checks for program upgrades. It also has modules for P2P, e-mail and IM protection. Avast! is certified by ICSA labs. Before you dismiss Avast! out of hand, I would sincerely urge that you check out their website at: http://www.avast.com/

[ Parent | Reply to This ]

Bloated Crap[ Parent | Reply to This ] (none / 0) (#24)
by Tourette on Sun Jan 15, 2006 at 06:29:38 AM PDT

The only reason the offerings from Symantec and McAfee continue to retain the vast market share they do is 1) some concoction of one or the other (or both) ships "free" in every new PC and 2) people don't know any better. We recently added two new desktops and a laptop to our home network and the first thing I did was rip out from desktop to Registry all traces of Symantec and/or McAfee chaff, then replace with *my* preferred concoction of virus, malware and firewall software. Alas, like GripeLog readership is to USA Today readership - or Opera users v. Internet Exploder users - goes the proportion of PC users who know that alternatives exist (and are willing to put in the effort to make changes) versus those who just take it as it comes.

[ Parent | Reply to This ]

Eh?[ Parent | Reply to This ] (none / 0) (#27)
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Looks like you made a fairly serious typo Tourette. s/opera/firefox and you'll have fixed it.

[ Parent | Reply to This ]

Huh?[ Parent | Reply to This ] (none / 0) (#29)
by foxyshadis1 on Tue Jan 24, 2006 at 06:17:23 PM PDT

Are you suggesting that Opera has usership levels near IE's, or that it has none at all? If you're just stating that Firefox is more popular, I suggest you reread his comment and please be less hasty about firing off a reply. Your correction is no more valid (in fact, slightly less so) than his original statement.

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yes[ Parent | Reply to This ] (none / 0) (#65)
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Another Happy Switcher[ Reply to This ] (none / 0) (#2)
by Anonymous User on Fri Jan 06, 2006 at 06:34:39 AM PDT

Around the time NAV 2003 came out I forked over the $40. Running the install I was told by a dialog that I had to uninstall my existing NAV to install the new one. I ran the uninstall, rebooted, and was again presented with a dialog asking to uninstall the previous version. I called support and was informed that I had to uninstall the previous NAV. It turned out that the support person did not have an index card covering my predicament. About the same time I received an offer for a one year free subscription to Computer Associates products. After a year of smooth sailing I bought in for $30. That's when I found out their software updates are included with the virus signature update subscription. Since then their PestPatrol product won a contract with the Pentagon. I take this to mean it is a superior product which now has the funding to maintain its position. I use multiple products for Spyware to be safe. Currently Sam's is selling their Internet Security bundle (antivirus, firewall, antispyware, antispam, 1 yr updates) for $40. If you're not broke I recommend it. They send out updates just about every day. Each time my system boots I see the date and time of the last update. They've kept my machine clean for a long time now. All I've had to do is monitor success. I appreciate the fact that there are excellent free products like AVG available. I believe that successful products with a complete revenue stream (business and consumer) will provide a higher level of protection. When will you find out that a company struggling to penetrate the market with a free use approach is cutting back on development?

[ Reply to This ]

Use by the Government[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Fri Jan 06, 2006 at 07:17:42 AM PDT

Winning a big contract with a government agency is not an indication of a superior product (or for that matter of an inferior product). It is an indication of a sales team getting their job done.

[ Parent | Reply to This ]

Re: Use by the Government[ Parent | Reply to This ] (none / 0) (#26)
by Anonymous User on Mon Jan 23, 2006 at 08:32:46 PM PDT

Winning a big contract with a government agency is not an indication of a sales team getting their job done. It is an indication that somewhere high up in their org chart you'll find someone with a name like "Jeremiah Bush" or something else equally shrubby and rednecky.

[ Parent | Reply to This ]

Free AVG[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Fri Jan 06, 2006 at 09:07:50 AM PDT

Grisoft (the makers of AVG) *have* a revenue stream. They distribute a free version of AVG for *home* users, but they also sell a version of AVG with the latest features for corporate use, and for those home users who want the latest. Their free version tends to lag behind their paid version somewhat in features. If you're concerned about their future you're more than welcome to purchase their paid version.

As the other poster said, that the Pentagon purchased CA shows only that a salesperson did his job well, that someone in one organization has a friend in the other, that someone is getting kickbacks, or that someone with purchasing authority at the Pentagon simply has an emotional preference. Rarely are solid technical reviews the basis for corporate (and even more so government) purchases. You would be much better served to search out trade reviews of the products themselves than rely on news about who bought what.

If you want your computers to be well-protected, you'll want to do your homework a little bit better than this.

[ Parent | Reply to This ]

AVG, paid version[ Parent | Reply to This ] (none / 0) (#14)
by aoz on Mon Jan 09, 2006 at 05:27:00 PM PDT

I use AVG. I pay for their product. It is reasonable in cost. AND, they have a 5-user home licence, $100.00, covers 5 machines, and covers them for TWO years! that's $10.00 for a CLEAN program, per machine, per year. (single user license is less) AND, it is a streamlined program, not a lot of bloat Nick

[ Parent | Reply to This ]

Same thing with me[ Reply to This ] (none / 0) (#3)
by tcsbiz on Fri Jan 06, 2006 at 07:10:23 AM PDT

I had the same problem with NAV. Plus, it wouldn't auto update until the activation occurred. I didn't take the time to solve the problem after I saw the mess of a fix they offered. I simply switched products. I figure if a product has a problem like this, it probably has problems with detecting viruses. I can't take that chance.

I used to like Norton and Symantec products but not anymore.

[ Reply to This ]

Norton woes[ Parent | Reply to This ] (none / 0) (#5)
by Anonymous User on Fri Jan 06, 2006 at 07:45:16 AM PDT

I started running into the reactivation problem last fall when I renewed my subscription to NAV 2004. Three weeks into the renewed period, the program decided that I didn't have a legit license (even with me waving the original CD and box at it, saying, "see? Can't you read?" Humph.) So I wrote to a VP of sales and politely requested a full refund, enclosing a copy of the confirmation email of the subscription.

Result? I received a full refund, uninstalled NAV, installed a free program, and am now looking at the ZoneAlarm suite. Symantec's loss.

[ Parent | Reply to This ]

Re[ Reply to This ] (none / 0) (#7)
by stewiegriffin on Sat Jan 07, 2006 at 04:12:55 AM PDT

I used to be a user of Norton Anti Virus, not until the problem caused me to give it up. Sure, it is annoying to activate the program over and over again. Afterall, we did pay quite a fair amount to get the program working and shouldn't we be left undisturbed, rather than activating it every now and then. As much as I love Norton Antivirus, I had to switch to a less annoying Antivirus program. I think they better start to do something, before all their customers switch for a better alternative.

[ Reply to This ]

This is why...[ Reply to This ] (none / 0) (#8)
by Anonymous User on Sat Jan 07, 2006 at 09:43:55 AM PDT

This very thing was a big reason for driving me to consider Open Source. Whether you believe it's safer because it's a smaller target or something inherent, the result is the same: I don't get viruses, spyware, etc. I don't have to sweat the AV market and crashware vendors.

[ Reply to This ]

F-Prot switcher[ Reply to This ] (none / 0) (#9)
by CzarKasm on Sat Jan 07, 2006 at 06:13:18 PM PDT

I am currently on my second year using F-Prot. $29 to cover 5 home-use computers for 1 year is a pretty nice license, considering most of the other guys cost more for just one license. In the past 4 years or so, it seems like everything Symantec touches turns to crap. Norton Utilities is a bloated amalgam of woefully outdated programs that conspire to degrade the performance of your PC. Norton Anti Virus is bloated DRM-riddled garbage. Norton Internet Security, another performance hog. I can't wait to see how they ruin PowerQuest's Drive Image and Veritas' Backup Exec.

[ Reply to This ]

Symantec and Nortno[ Parent | Reply to This ] (none / 0) (#10)
by sconeu on Sun Jan 08, 2006 at 06:49:39 PM PDT

it seems like everything Symantec touches turns to crap. Norton Utilities is a bloated amalgam of woefully outdated programs that conspire to degrade the performance of your PC. Norton Anti Virus is bloated DRM-riddled garbage. Norton Internet Security, another performance hog.

Can Peter Norton sue Symantec for Defamation Of Character?

--
I am not merely a "consumer" or a "taxpayer". I am a Citizen of the United States of America.
[ Parent | Reply to This ]

yes[ Parent | Reply to This ] (none / 0) (#66)
by maderikapapa on Sat Jun 28, 2008 at 12:37:27 AM PDT

AVG[ Reply to This ] (none / 0) (#11)
by Anonymous User on Mon Jan 09, 2006 at 09:02:01 AM PDT

Another vote for AVG Free edition. No cost, no activation schemes... just regularly updated virus signatures. However, since I don't use IE or Outlook I really don't get a virus except once every 3 years or so. Still, it's nice to have AVG clean it up for me when it happens.

[ Reply to This ]

yes[ Parent | Reply to This ] (none / 0) (#67)
by maderikapapa on Sat Jun 28, 2008 at 12:37:47 AM PDT

Switched also[ Reply to This ] (none / 0) (#13)
by durth on Mon Jan 09, 2006 at 12:35:55 PM PDT

I also have switched and have switched all of my customers to AVG. I used to have them all using Symantec (either home or corporate version). They made me mad when they changed what the Small Business Edition would cover. I have one client that has only one server (SBS2003 Premium). THe old Small Business Edition covered it all including the built in Exchange Server. When I had to renue, they had me switch to Corporate Version because their Small Business Version no longer covered Exchange. I went ahead and did it as I needed to renue and had not researched alternatives yet. Ended up with a box of books and multiple CDs that we did not need and a much more junk than was needed for a single server operation. I am much happier with AVG. Their free home is great, easy, intuitive, and FREE. Their Network and Exchange editions are great too. The business versions are also cheaper than Symantec so it keeps the accountant happy.

[ Reply to This ]

But it gets worse...[ Reply to This ] (none / 0) (#16)
by RWBerry on Tue Jan 10, 2006 at 12:18:44 PM PDT

I am a former NAV user as well.
Not only did my NAV keep asking me to activate, after some fixed number of time it decided I had activated too many times and I had to call tech support to fix the problem.

But here's the kicker: when NAV decides I need to activate again, it shuts itself down!! Now not only am I being hassled after paying for a product, but it's not protecting me as well.

After two years of this runaround service, I switched vendors and haven't looked back.

In a small victory, I convinced our internal systems support at work to switch away from NAV as well. With over 15000 licensed desktops their sales guys made a pretty big push. I provided our IT guys with the emails and web information I had received over the years and they decided to trust an actual user experience instead of the sales guy's pitch.

[ Reply to This ]

Same problem[ Reply to This ] (none / 0) (#17)
by Anonymous User on Tue Jan 10, 2006 at 01:49:14 PM PDT

I had the same problem - not only did it keep nagging to activate, it would shut down (QUIT WORKING!) thereby leaving me completely unprotected. After months of trying to work with Symantec, I finally uninstalled it from my 3 computers at home and bought AVG. It's refreshing to finally have a program that works as advertised. Thanks, Grisoft. (BTW, I am a service tech with over 20 years of experience - not a novice that they could blow off).

[ Reply to This ]

Antivirus is only a piece of the protection[ Reply to This ] (none / 0) (#20)
by emddd40x on Tue Jan 10, 2006 at 04:50:57 PM PDT

I just wanted to say that no matter what AV package you use, AV is only a single brick in the protection wall. The other bricks that you need are a good firewall (both software AND hardware), spyware / adware scanner, and a pop-up blocker.
While yes, I currently run Norton Corporate, I also run Tiny Personal Firewall 2005, MS Anti-spyware, Spybot S&D, and Ad-Aware on my computers and have a reasonable priced home firewall / router. TPF 2005 is nice because not only does it protect your network ports, it also provides protection for your whole operating system.
Oh yeah, in the last 2 years with this protection scheme, I have yet to be actively infected. *knocks on wood*

[ Reply to This ]

Symantec Activation[ Reply to This ] (none / 0) (#21)
by bahadur on Wed Jan 11, 2006 at 12:34:18 PM PDT

Wow, trip down memory lane. I got same symptom for the 2005 Security Suite and then one day the program stopped working with an "invalid key" message. Numerous calls to Tech Support and numerous emails resulted in downloading lots of support tools, numerous attempts to clean the registry, and I made numerous friends in Bangalore and Bombay. However, that did not get the problem fixed. Tech support just kept quoting the same script from their database and sending the same canned messages again and again. End result, even though I had six months to go on my license, I unloaded the application and bought BitDefender. Ugh!
Dave Bodycombe
[ Reply to This ]

Hey, Ed![ Reply to This ] (none / 0) (#22)
by rodak on Wed Jan 11, 2006 at 12:44:25 PM PDT

How about next time someone complains about a NAV (or McAfee) problem, just send them links to some of these past discussions, and links to AVG and Avast, and be done with it. Virtually all of the comments here are of the form "yeah, been there, done that, switched to AVG/Avast". We've all read so many times before about problems with NAV (and McAfee), why bother beating this long-dead horse any longer? Honestly, I don't know why any regular reader of your GripeLog would ever consider doing business with Symantec (or NAI, or Intuit, etc. etc).

[ Reply to This ]

Norman Virus Control[ Parent | Reply to This ] (none / 0) (#23)
by innorthwoods on Fri Jan 13, 2006 at 07:29:08 AM PDT

I've been a reseller of Norman Virus Control (From Norway) for the past 4 years. Licensing and renewals are very easy. One of the key selling points is Norman's SandBox feature to detect unknown viruses in a virtual enviornment. If you move to a new computer just reinstall and use the same license key and remove the software from the old system. If you are adding a system use the same license key to install and call your Norman reseller to upgrade the license. Our belief is that the customer should be able to install the AV protection and we'll take care of the licensing later (ASAP). The license will work on each of the computers without restriction, however the number of computers using to key to get updates is tracked. License keys that are being used and abused result in the customer being contacted to correct the over license issue.

[ Parent | Reply to This ]

nortons trial version:real crap[ Reply to This ] (none / 0) (#25)
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i tried this norton AV 2003 trial version for 90 days,,but after those 90 days,,that thing got expired,,n there it all started,,now , i cant uninstal this trial version,,i have tried every thin,,from control panel to registry files,,but this damn thin wont allo me to uninstaal.every time i get a mesg tha m not logged on,,n irony is tha ,,it doesnt even show the route ,from where i can get my self looged on,,coz,tha trail period is already gone,,n wat after affect s m fceing now...i cant acces any sites which come under secure category,,like banking and even hotmail or msn messenger,,, i did search a lot bout this pblm,,,n realy found loads n loads of users suffering from same disease..but stil ,,no 1 has the cure...if ne 1 out there can help me out,,,plss plss plss..... pesty@sify.com

[ Reply to This ]

Dude, get a grip[ Parent | Reply to This ] (none / 0) (#30)
by Anonymous User on Wed Jan 25, 2006 at 12:40:51 PM PDT

What, did you type that on your phone?

[ Parent | Reply to This ]

yes[ Parent | Reply to This ] (none / 0) (#63)
by maderikapapa on Fri Jun 27, 2008 at 07:12:34 PM PDT

ClamWin for me[ Reply to This ] (none / 0) (#28)
by schmeerskahoven on Tue Jan 24, 2006 at 03:43:35 AM PDT

It's free, GPL-licensed, and the ClamAV team has one of the best track records around for keeping up to date with the newest malware.

[ Reply to This ]

thanks[ Parent | Reply to This ] (none / 0) (#37)
by Anonymous User on Mon Apr 14, 2008 at 10:05:30 PM PDT

I wanted to keep Norton Ghost (which I run off the CD). I recently installed SW2K3 on my new laptop and forgot to uncheck NAV on the install Viagra online phentrimine vpxl prednisone download movie penis growth pills

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One Good Thing[ Reply to This ] (none / 0) (#31)
by Anonymous User on Sun Mar 26, 2006 at 01:19:15 PM PDT

I have used Norton products on one of my computers for years. Never had the activation issue mentioned here. I haven't paid for a new Norton product since the very beginning ( around 1998, I think), I've never paid for a subscription either. When my subscription expires I find a rebate deal for either NIS or SystemWorks for free and away we go. What I wanted to mention is that I had SystemWorks 2003 which I did not upgrade over because I wanted to keep Norton Ghost (which I run off the CD). I recently installed SW2K3 on my new laptop and forgot to uncheck NAV on the install. When it ran live update I was surprised to see that Symantec graciously updated my virus definitions to the current ones even though I was not entitled to them with this edition or computer. I thought that was actually pretty cool of them. I did uninstall the AV, however, because I want to keep things as legal as I can and I'm trying out McAfee because comcast gives it to us for free.

I'm not really commenting on the ability of the product. I just thought it was nice of Symantec to update my products on a new install even when it was 3 years old and past its update subscription.

BTW Ghost 2003 is pretty cool AV product all by itself. If I have a problem I can boot to DOS and restore my system drive in less than 10 minutes. It even protects my computer from the dreaded Stupid User Virus. After all I'm far more dangerous to my data than anything else!

[ Reply to This ]

yes[ Parent | Reply to This ] (none / 0) (#62)
by maderikapapa on Fri Jun 27, 2008 at 07:08:30 PM PDT

Lucky[ Reply to This ] (none / 0) (#32)
by Damien on Thu Feb 28, 2008 at 09:57:23 AM PDT

I must have been lucky, I've never had any problems with Norton Antivirus. Actually it's the antivirus program that I have the best experiences from.
Damien, Programmer currently working on the hoodia side effects project.
[ Reply to This ]

NAV it works for me.[ Parent | Reply to This ] (none / 0) (#61)
by Anonymous User on Fri Jun 27, 2008 at 12:50:22 PM PDT

I have been using NAV for years now and as long as you don't get the firewall it seams to work great. I have had trouble when using a suite with NAV especialy when you decide you want to change around you setup a bit, it tends to get real jumpy about it. I use another program other than Norton and I also have a hardware firewall. I have never had any problems with malware and hackers. Well at least not to the point of them getting to me =)

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