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TigerDirect Rebate Has Privacy Catch

By Ed Foster, Section The Gripelog
Posted on Tue Dec 20, 2005 at 11:51:14 AM PDT

Online retailers claim they're using technology to make it easier for customers to get rebate checks. But one reader's experience trying to claim a TigerDirect rebate via OnRebate.com made him think the only thing getting easier about rebates is losing your privacy. And it makes me think that instead of talking about the "after rebate" price at sites like TigerDirect, we need to start referring to the "after surrendering your privacy" price.


"I purchased an X2gen 19-inch LCD monitor from Tigerdirect.com recently and found out something very bothersome," the reader wrote. "The monitor came with a $95 rebate from OnRebate.com for an after-rebate price of $199.99. When I went to OnRebate.com to fill out the rebate submission form, I then found out that to be able to claim my rebate that I would have to provide them with the industry I work in and my job function. Nowhere on TigerDirect or OnRebate did it say that you would have to provide that kind of information until you are filling out the rebate form. I am not happy with having to chose between giving out information about myself or claiming money rightfully owed to me."

The TigerDirect rebate offer to which the reader responded ended yesterday, but I checked this morning and it's been replaced by an identical deal that leads to the same OnRebate registration form that the reader saw. Other deals promoted on the TigerDirect home page, such as one for an Acer notebook, also ultimately would require the customer to fill in this form to get the price Tiger trumpets.

Sure enough, as the reader had discovered, the OnRebate form requires choosing from pull-down lists of industry sectors and job functions. And that's just if the customer is claiming the rebate as an individual - if the rebate is being filed for a company, they want even more information such as the size of the organization. And other mandatory information on the form includes name, postal address, e-mail address, and phone number. Why would a phone number be required to claim a rebate, much less information about the customer's job?

OnRebate's prying registration form raised the question of what they plan to do with all the information they collect before they'll hand over a rebate, so I also examined their privacy policy. It's a very interesting document. While at one point it states that OnRebate will "never share your email address, phone number, personal or company information with any unrelated 3rd party," they then turn right around and say that they "may share your name and postal mailing address with a few carefully selected marketing partners."

But what's even more amazing -- and one of the most of the shameless practices I've seen any of these rebate houses overtly adopt -- is that by applying for the rebate you give OnRebate.com the right to spam you:

"By submitting the rebate form to OnRebate.com and acknowledging receipt of the confirmation email you will automatically opt-in and agree to receive email correspondence, newsletters and other correspondence from OnRebate.com. You may subsequently opt-out of the receipt of such email correspondence, newsletters and other correspondence by following the directions in the email. Your opt-out status will not effect your rebate submissions to OnRebate.com; however during this process you will still continue to receive email correspondence from OnRebate.com related to the rebates you have submitted to OnRebate.com."

Oh, so opting out from their spam won't impact the status of your rebate? Right. At least now we know why they want all that personal information including the customer's type of job and industry. It makes for more targeted spam, so they can charge their "newsletter" advertisers more. What a racket.

As for the reader, that $99 rebate was an important factor in his purchasing the product from TigerDirect, so he still hopes to get the check. "I am curious to see if they will deny my rebate," he wrote after putting in as much dummy information in his form as he thought could get away with. "I am somewhat hoping that they will deny it, so that I can make complaints to my state attorney general, since OnRebate's headquarters are here in Florida. I hate asking the government for anything, but I wish they would write a law to ban mail-in rebates. I know there would be a few companies that would find a way to burn us with it, but you have to try. Anyway, Ed, thanks again for your time. Hope you have a great holiday and hope you can get a few good deals without the rebates."

< Chase Gets Excited About Making Customers Opt Out Again | Reader Voices: Not-So-Happy Returns >


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TigerDirect Rebate Has Privacy Catch | 246 comments (246 topical) | Post A Comment
Lie, Lie, Lie[ Reply to This ] (none / 0) (#1)
by Anonymous User on Tue Dec 20, 2005 at 02:41:53 PM PDT

I always lie when asked for personal or business info of the type demanded by OnRebate.com. If the info they collect is useless the people they provide it to will stop paying for and doing business with sleezy operators like OnRebate. Also I have a free email account that I never check that I provide for OnRebate type spam. Let them spam away, who cares. So a word to the wise: LIE.

[ Reply to This ]


OnRebate - replies[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Wed Dec 21, 2005 at 09:51:33 AM PDT

InfoWorld, Ed Foster's former employer, has collected this type of information for 20 years as a way to "qualify" a subscriber. This type of subscription is referred to as "controlled qualified". Subscribers can be qualified in two ways - they pay money for an annual subscription - or they agree to allow the publication to collect data, realizing that a small % of people are dishonest and do not tell the truth. As for On Rebate, we collect this data (4 questions) - to better serve our vendor/clients, and have close to 1 million individuals and companies - who have willingly shared this information with us, and have not made an issue of it. However, given that we are always trying to improve a rebate applicants experience with On Rebate - we will enable all applicants to "opt out" of answering these four (4) questions, for those that prefer to not answer. Thansk for your input, keep it coming

[ Parent | Reply to This ]


Hope you enjoy[ Parent | Reply to This ] (none / 0) (#10)
by Anonymous User on Wed Dec 21, 2005 at 12:24:40 PM PDT

All the false information from people lying in answer to your questions. I never fill in that stuff accurately, not even when I was getting the free subcription... Most sites/publications that ask for that kind of info know me as a 98 year old woman who operates a million+ employee Aeronautical Engineering firm with sales of 10-20k/year who lives in Beverly Hills, CA 90210....

[ Parent | Reply to This ]


So nice to hear from an admitted scoundrel[ Parent | Reply to This ] (none / 0) (#26)
by Anonymous User on Fri Dec 23, 2005 at 08:23:54 AM PDT

Publishing companies that market their periodicals to business-to-business - referred to as "trade pubs" - - count on the honesty and integrity of their readers to answer these qual-card-questions honestly and candidly. Publishers incur circulation costs on a monthly controlled-qualified publication of roughly - of $20/annually (and that is rough), and unlike a paid publication - where the subscriber may pay $29.95 for a 12 month annual subscription - they shift the costs off of the reader and onto the advertisers. However - this only works well when the subscribers are primarily honest men and women, who do their best to be forthright in answering the questions on the qual-card. And it is unfortunate - that there are scum like yourself - that in fact - may be committing a felony-misdemeanor - "steeling services" by lying on the qual-card. Just like when you pull into a self-service gas station - fill up your tank, then split without paying the proprietor - - by lying on the card, you are receiving a product/service that you have not "paid for", ergo - a low life thief.

[ Parent | Reply to This ]


Hahaha[ Parent | Reply to This ] (none / 0) (#27)
by Anonymous User on Fri Dec 23, 2005 at 11:27:32 AM PDT

Silly little man, nothing there requires accuracy. And advertisers? They are the greatest scrourge known to mankind! Is there ANYPLACE safe/free from advertising anymore? Remember when you paid for cable because it was supposed to be uncensored and ad-free? Christ, not even HBO is commercial free anymore. Ads are EVERYWHERE, and I ignore as many of them as possible, fast-forwarding past them on tapes, ignoring when watching TV directly, scribbling/doodling on them in magazines and newspapers. Making specific points of not buying certain brands exactly because of their obnoxious ads? Who really wants to see this garbage all over the place? Advertisers are a scant nano-millimeter above lawyers, telemarketers, and religion and my scum-of-the-earthometer....

[ Parent | Reply to This ]


Apples and Oranges[ Parent | Reply to This ] (none / 0) (#13)
by Anonymous User on Wed Dec 21, 2005 at 08:25:06 PM PDT

Nice try to smear Ed, onrebate. This response is typical of tigerdirect. I am in the tech industry and I willingly fill out the long surveys for free weekly tech magazines like InfoWorld. They provide lots of great tech information to help me in my job and keep me informed of the latest IT issues. I make a choice to fill out the survey. On the other hand, why should I be forced to fill out your survey so I can get my rebate money back? You add no value for me - I just want my money that you owe me. I have done hundreds of computer related rebates over the past several years using numerous rebate centers and have never had to supply the type of information you require, never. Why not just give an instant rebate on sale items. Oh, that's right, a large percentage of your clients/customers will not get their mail-in rebate so it helps your profit margin. 40+ states are now investigating Young America rebate center for keeping peoples rebate money. They will be coming for the rest of the rebate centers soon.

[ Parent | Reply to This ]


Smearing Ed - huh?[ Parent | Reply to This ] (none / 0) (#17)
by Anonymous User on Thu Dec 22, 2005 at 11:35:46 AM PDT

My reference to Ed was in the context of his former employment at IDG's InfoWorld - and not him personally, and for you to make that leap - shows you to be blind to historical facts. Ed worked at a pub, whose method of qualifying subscribers is referred as "controlled qualified" - end of story, any reference to Ed was only in this context. But God bless America - you are free to say as you wish, as am I. In terms of you continued ranting regarding being "forced to fill out qual-cards" - we heard you in your previous post, thought your idea a good one - and as of yesterday we now make these 4 questions voluntary, thanks for the feedback. So now what's your gripe, next?

[ Parent | Reply to This ]


Huh?[ Parent | Reply to This ] (none / 0) (#20)
by Anonymous User on Thu Dec 22, 2005 at 05:55:41 PM PDT

I am fully aware of historical facts. I know Ed's history with InfoWorld. That's why I followed him here when InfoWorld dropped his and other columns to streamline their mag and cut costs. My main point in the previous post was that you were comparing apples and oranges. Filling out qual-cards to receive a tech industry magazine free does not have anything to do with forcing someone to fill out a qual-card to get their rebate. In other words, your comparison with Ed and InfoWorld was not valid with your situation. Thanks for changing your process.

[ Parent | Reply to This ]


Glad you landed after IW[ Parent | Reply to This ] (none / 0) (#24)
by Anonymous User on Fri Dec 23, 2005 at 07:12:32 AM PDT

I find it so curious that you ignored the fact that in you previous rant where you accuse me of attacking Ed, that once I explained my reference to Ed was in the context of him working at IW, you continue ranting - as opposed the dignified thing - and apologize. I sir, unlike yourself - immediately acknowledged that your idea of making the answering of the 4 questions a voluntary event - was a good idea. When I am confronted with some better suggestions - I listen to them carefully, and act. Unlike yourself - and many others like you - that there entire day is dedicated to ranting, ranting and more ranting.

[ Parent | Reply to This ]


He who posts anonymously attacks another's name[ Parent | Reply to This ] (none / 0) (#30)
by Anonymous User on Tue Dec 27, 2005 at 11:48:31 AM PDT

You original point about qualitification processes that you consider to be ethical (as evidenced by convoluted reference to Ed's character) was unfortunately conflated with an Ad Hominem attack on Ed. The phrasing of your statement effectively made it either an attack on Ed' character (for being previously associated with a company that does something the reader finds objectionable), or poor attempt at subverting Ed's accumulated public image (by the same shakey reference to the actions of a former employer) in order to justify your (prior) actions.

You could easily have supported your position without any reference to Ed. It was sophomoric and transparent to anyone having taken philo 101. It's also particularly detestible as Ed's reputation and public image is his lifebread.

I DO, however, applaud your policy change in regard to the "four questions". Is it safe to assume that option will be offered on all OnRebate rebate forms/processes?..at least for Tiger's customers?



[ Parent | Reply to This ]


Get a life - You are quite stuck on yourself[ Parent | Reply to This ] (none / 0) (#55)
by Anonymous User on Wed Jan 11, 2006 at 09:57:28 AM PDT

IDG and IW - sell their subscriber data - as does other like-in-kind publishers - end of story, simply Google IDG List Management - and you will find all of their files - under management (offering their subscribers to marketers for a price usually based up CPM (cost per thousand). As for all you kings-English regarding Ed - - you just don't get it buddy - Ed and I worked together for years at IDG, and he knows quite well who I am - and more importantly - Ed knows - far better than you and your kind (who spend their entire life's fueling fires of despair - that Ed knows quite well what I think of him. So with the winter upon us - I'd suggest you crawl back into your cave - and get ready for your next exhausting and misleading rant.

[ Parent | Reply to This ]


Acutally, I don't know who you are[ Parent | Reply to This ] (none / 0) (#64)
by Ed Foster on Wed Jan 11, 2006 at 11:30:44 AM PDT

You are posting your comments anonymously, so I don't know who you are or if you actually represent OnRebates. If you don't want to identify yourself in public, perhaps you could e-mail me at Foster@gripe2ed.com and let me know who this is.

Ed

[ Parent | Reply to This ]


Comsidering his[ Parent | Reply to This ] (none / 0) (#65)
by Anonymous User on Wed Jan 11, 2006 at 01:00:52 PM PDT

insulting attitude, he better HOPE he doesn't represent any company, because he deserves to be fired.

[ Parent | Reply to This ]


My Gripe to this...[ Parent | Reply to This ] (none / 0) (#51)
by Anonymous User on Tue Jan 03, 2006 at 10:21:54 AM PDT

... is that your automated opt-out email bounces every reply I send to it. After trying three times to opt out of your emails and having the mail come back with the recipient (you) refusing the return email, I just registered all your mail as spam with Yahoo! k? thnx onrebate!

[ Parent | Reply to This ]


Yup, they bounce[ Parent | Reply to This ] (none / 0) (#53)
by LasVegan on Wed Jan 04, 2006 at 07:27:10 PM PDT

I'm having the same problem with them. The next one gets forwarded to the abuse address of whoever is upstream of them.

[ Parent | Reply to This ]


opt-out[ Parent | Reply to This ] (none / 0) (#71)
by Blinkee554 on Tue Jan 17, 2006 at 09:57:14 AM PDT

Please send an email to nadina.urdaneta@onrebate.com and we will gladly opt-out your email from our list.

[ Parent | Reply to This ]


OPT-OUT[ Parent | Reply to This ] (none / 0) (#74)
by Blinkee554 on Tue Jan 17, 2006 at 01:16:29 PM PDT

Please send us an email to privacy@onrebate.com and we will gladly opt-out your email from our list, if that email does not work please send one to nadina.urdaneta@onrebat.com

[ Parent | Reply to This ]


Opting out[ Parent | Reply to This ] (none / 0) (#75)
by LasVegan on Wed Jan 18, 2006 at 08:44:14 AM PDT

Why don't you just fix the unsubscribe address that's in your stuff? The problem is that it bounces--undeliverable.

[ Parent | Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#273)
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[
Parent | Reply to This ]


xkuv[ Parent | Reply to This ] (none / 0) (#420)
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[ Parent | Reply to This ]


I shouldn't have to lie or give up privacy[ Parent | Reply to This ] (none / 0) (#49)
by kamnet on Fri Dec 30, 2005 at 10:47:42 PM PDT

Why do I need to be confronted with this before I am allowed to claim a rebate which is rightfully mine? Allow me to fill out the rebate form first and submit it, THEN ask me if I would like to take a survey. I may not decide to complete your survey, but at least I would respect you a whole lot more as a company.

By doing this, I neither have to be concerned with giving up my privacy, or disturbed by having to make up information in order to process a rebate.

[ Parent | Reply to This ]



We listern[ Parent | Reply to This ] (none / 0) (#56)
by Anonymous User on Wed Jan 11, 2006 at 10:01:28 AM PDT

We listen to earlier comment - and have made this data collection voluntary.

[ Parent | Reply to This ]


tigerebateshit[ Parent | Reply to This ] (none / 0) (#83)
by Anonymous User on Sat Feb 18, 2006 at 05:16:04 PM PDT

easer to milk a cow with your feet than to get a rebate from tiger....

[ Parent | Reply to This ]


rebates[ Parent | Reply to This ] (none / 0) (#199)
by Anonymous User on Tue Sep 19, 2006 at 07:54:44 AM PDT

why make it so hard to get a rebate?

[ Parent | Reply to This ]


No lies needed![ Parent | Reply to This ] (none / 0) (#35)
by Anonymous User on Tue Dec 27, 2005 at 02:01:14 PM PDT

If you read the OnRebate form, it says: Please select one from each category (optional): Industry: Job Function: Job Title: Company Size: It does NOT say that the choices have to represent anyone or anything in particular. They just want you to CHOOSE! I can do that with a clear conscience... It is amazing what you can learn if you READ carefully.

[ Parent | Reply to This ]


Thanks[ Parent | Reply to This ] (none / 0) (#59)
by Anonymous User on Wed Jan 11, 2006 at 10:16:01 AM PDT

It's refreshing to read an unbiased - and agnostic comment, as for forcing folks to fill-in that data, we were mistaken - and after looking at feedback from clients - we decided to change that practice that now - answering these 4 questions is purely voluntary.

[ Parent | Reply to This ]


And then...[ Parent | Reply to This ] (none / 0) (#47)
by Anonymous User on Fri Dec 30, 2005 at 11:49:50 AM PDT

...lie some more.

I always use an email alias that can be cut off if necessary -- and especially when dealing with companies that have sent me lots of mail or email in the past. For example, when I recently ordered something from J.C. Whitney, I remembered the flood of catalogs they sent me from the last purchase (15 years ago), and in addition to unchecking the box that said "send me offers by email" or some such rot, I also gave a special email alias that only they would have. So now that they've started sending me offers every week, it'll be a cinch to shut it down once my business with them is finished.

[ Parent | Reply to This ]



Job/Industry[ Parent | Reply to This ] (none / 0) (#69)
by Blinkee554 on Fri Jan 13, 2006 at 10:12:12 AM PDT

We have been made aware of this issue and we have now made these fields optional. Customers are no longer requried to answer to the Job/Insustry questions. Thanks for the feedback

[ Parent | Reply to This ]


ONR Support[ Parent | Reply to This ] (none / 0) (#85)
by ONR Support on Mon May 08, 2006 at 02:45:43 PM PDT

Dear Customer, If you have any rebate questions or concerns you may email or customer advocate nadina.urdaneta@onrebate.com Upon receiving an email she will investigate your case in efforts to finding a resolution to your rebate claim.
Onrebate.com Customer Service Support
[ Parent | Reply to This ]


This is why I don't use TigerDirect[ Reply to This ] (none / 0) (#2)
by Anonymous User on Tue Dec 20, 2005 at 06:43:57 PM PDT

I won't use TigerDirect or any company that uses OnRebate.com. When you opt-out they will stop sending you email but they'll sell your information to as many of their 'special' merchants and partners as they can.

[ Reply to This ]


On Rebate - replies[ Parent | Reply to This ] (none / 0) (#7)
by Anonymous User on Wed Dec 21, 2005 at 09:57:19 AM PDT

We have a double opt-in, opt-out feature to our monthly email newsletters. And when a subscriber decides to not continue receiving the email newsletter - their subscription is immediatley cancelled, end of story. Now to the allegation that we "sell your information", I would ask you send me any and all proof of this practice - for what you allege happend to you - is 100% catagorically against our policies and privacy statement and it is a practice that we do not engage. I look forward to your reply.

[ Parent | Reply to This ]


Opt out?? <LOL>[ Parent | Reply to This ] (none / 0) (#16)
by LasVegan on Thu Dec 22, 2005 at 08:29:36 AM PDT

How can you opt out? The unsubscribe address bounces. So does webmaster.

[ Parent | Reply to This ]


Opt out?[ Parent | Reply to This ] (none / 0) (#40)
by Anonymous User on Wed Dec 28, 2005 at 09:19:15 AM PDT

If on-rebate was a reputable business, they would actually give rebates and valid opt out email addresses.

[ Parent | Reply to This ]


Tiger has played straight with me[ Parent | Reply to This ] (none / 0) (#32)
by Anonymous User on Tue Dec 27, 2005 at 12:18:24 PM PDT

I've been dealing with (Global and) Tiger for at least 5 years; they've never played me dirty. We are a small IT shop that sometimes makes client purchases on our business account; so, our volume is not that big (though we DO have an account rep). In all that time, I've never been given hassle or issue in providing any service that Tiger actually administers (i.e., not rebates). Returns are totally drama-free, and I DO use them when there is a problem (even when it's just a poor product vs. actual defect [witness the D-link DCS-950G...hex...hex...evil web cam]). Orders arrive quickly via UPS, and our rep regularly discounts both prices and shipping (even to our small firm).

So, flame on!, all you Tiger haters. I'm sure it can be a PITA if you don't have an account rep, but any real business buyer should feel confident in using Tiger...mail order at least; I've heard unfavorable anecdotes about their brick 'n mortar stores.

Oh, and about rebates: Just don't calculate any rebates in your budgeting, purchasing or reporting -- forget they exist, assume all prices with an asterisk are meaningless, defer to offers that don't involve rebates -- your peace of mind will thank you.

[ Parent | Reply to This ]



Tiger Direct[ Parent | Reply to This ] (none / 0) (#50)
by Anonymous User on Sat Dec 31, 2005 at 12:12:35 PM PDT

I learned long ago that Tiger Direct does some sharp practices (high shipping charges for instance)in its business. I don't usually use them for any but the most trivial transactions. If I am buying something like a monitor, actually anything more than $50 or so, I take my business elsewhere. I learned this from placing an order for a monitor years ago and then learning after the order about the poor return policy and the high shipping and handling. I didn't want it handled anyway, so I told the clerk to cancel my order. He was extremely reluctant to do as I had asked. He agued with me about the cancellation. I then asked him if there was something about "cancel" he did not understand. That seemed to clear things up. I have not ordered from them again.

[ Parent | Reply to This ]


You are incorrect[ Parent | Reply to This ] (none / 0) (#60)
by Anonymous User on Wed Jan 11, 2006 at 10:21:25 AM PDT

We have never "rented", nor "swapped", nor "sold", nor "donated", nor "anything - our customers private information. We do however - publish a variety of newsletters, in the same fashion that Ziff Davis, IDG, CMP - and all other IT-publishers - and these newsletter do contain sponsorships from a variety of vendors - but this is presented to our customers by us, from us (our IP address) - and NEVER from any 3rd party. If you have proof - that disputes this claim, please show me.

[ Parent | Reply to This ]


opt-out[ Parent | Reply to This ] (none / 0) (#73)
by Blinkee554 on Tue Jan 17, 2006 at 01:14:39 PM PDT

Please send an email to nadina.urdaneta@onrebate.com and your email address will be opt-out of our mailing list/

[ Parent | Reply to This ]


No free lunch[ Reply to This ] (none / 0) (#3)
by Anonymous User on Wed Dec 21, 2005 at 02:35:59 AM PDT

As the saying goes, "there is no free lunch". Companies are offering these rebates for their own reasons and most of the time those reasons aren't going to beneficial to the consumer. I'm just glad all this "rebates" malarky doesn't seem to have hit the UK yet.

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This isn't surprising[ Reply to This ] (none / 0) (#4)
by Anonymous User on Wed Dec 21, 2005 at 04:51:12 AM PDT

TigerDirect have been spamming for years; that's why they're widely blacklisted. Anyone buying from them is willfully putting money into the pockets of spammers AND handing over their personal information; it's hardly surprising that TigerDirect will use both to their own advantage.

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Opt out from OnRebate??[ Reply to This ] (none / 0) (#5)
by LasVegan on Wed Dec 21, 2005 at 06:35:35 AM PDT

Nope. The unsubscribe mails bounce.

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Send an email to and you will be opt-out[ Parent | Reply to This ] (none / 0) (#70)
by Blinkee554 on Tue Jan 17, 2006 at 09:00:04 AM PDT

Please send an email to nadina.urdaneta@onrebate.com and we will galdly have your email opt-out of our list.

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On Rebate - "Rebate has privacy catch"[ Reply to This ] (none / 0) (#8)
by Anonymous User on Wed Dec 21, 2005 at 10:37:31 AM PDT

We at On Rebate are continuing to strive to provide our millions of customers the service-levels and privacy expectations that they prefer for themselves, and to that end - we listen to our customers, so first off - thanks for the feedback. Now in so far as you covered a wide range of topics - I'll attempt to break them down into individual unit-responses; 1. Our data gathering is currently limited to four (4) questions that our clients have asked us to capture so that they can do a better job in targeting their rebate-offers and promotions. However, you make a good point, and that is - why can't this data-capture be offered in a voluntary-way as opposed to making it apart of any mandatory field(s) data entry. This is a great suggestion - and one that should not materially inhibit further data capture, and a new feature that we will implement in short-order. As we close 2005 - we have received hundreds of thousands of applicants that have not complained about answering these questions, however - as I stated earlier - we really are sensitive to customer feedback, so your idea will make it into our next release/fix. 2. You ask, "Why would a phone number be required to claim a rebate". There is a great deal of potential for fraudulent claims, and as one of many tools - we use an applicant's telephone number, and many additional other data sets to mitigate and reduce any fraudulent rebate activity. We also receive tens of thousands of incoming telephone & email inquiries from applicants. And in many cases - we proactively contact an applicant to inform them that they may have neglected to include a particular piece of proof-documentation, or to get their update mailing address - due to their moving, and the USPS returned their rebate check. Both of these activities - require we have the telephone number on file. 3. You state rhetorically, "Your opt-out status will not effect your application " Applying for a rebate - and choosing not to receive our newsletter are not integrated-decision-points, in other words - one is not related to the other. We touch each applicant with 4-6 transaction-emails during and throughout the applications processing. At each step in the procedure we notify them rapidly as to the stratus of their claim. Our customers have written us thousands of emails - thanking us for such a high level of service, they love being kept in the decision-loop. As for your choice of opting-out of our monthly newsletter - we have received less than 5% of our subscriptions-base who have opted-out of this helpful - best deals newsletter, the majority of our subscribers - 95% - encourage us to expand and continue informing them of great rebate deals. If in the future, you would like to consider becoming a member of our "Rebate Applicants Council" - I would personally process your application for membership

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Do you make it easy to provide feedback?[ Parent | Reply to This ] (none / 0) (#9)
by Anonymous User on Wed Dec 21, 2005 at 11:12:40 AM PDT

we have received hundreds of thousands of applicants that have not complained about answering these questions
And did you provide a place for those hundreds of thousands of applicants to enter those complaints?

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Try creating an account[ Parent | Reply to This ] (none / 0) (#11)