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Apple's iTunes Rotten!

By johnaec, Section Live Gripes
Posted on Tue Jan 04, 2005 at 09:58:37 AM PDT
Apple's iTunes seemed to be the perfect solution for my needs - downloading older individual tunes my band wanted to learn. I have no problem paying 99 cents per tune, and purchased a few. Their info said I could then burn the protected .m4p files to CD, either as .mp3 files or an audio CD - this was necessary as I need to play them back in a stereo at rehearsals.

Well, I've got a fairly current Windows 2000 computer and very standard HP CDRW, with all the latest patches and software, which has never given me any problems burning CD's from any program I tried. Even iTunes sees it and say's it's supported, but after iTunes "prepares" the songs for burning an audio CD, it goes into "initialization", then cancels out, with an "unrecognized error" message. I tried numerous brand new blank audio and data CD's, all to no avail. And when I tried writing via .mp3 format, it tells me these particular songs cannot be saved as .mp3 due to agreements with the authors! WTF? And their "conversion" routines will not convert iTunes' protected format. This alone is patently ridiculous, since once someone burns them to an audio CD it's common to just copy them back to a computer from the CD - Apple is just obviously throwing up whatever roadblocks they can to people playing this music on anything other than a computer or iPod.

Apple support was virtually useless - all they did was keep referring me to the same support docs, none of which made any difference.

I *finally* succeeded in finding a free downloadable program that removes the DRM from iTunes' .m4p format and then saves them to .mp4, which I can easily convert to .mp3 or .wav and successfully burn to CD that plays fine in the stereo.

In principle,I don't object to the concept of DRM, but when I can't even use the stuff I've paid for, there was no other choice but to find software that breaks the DRM...

I guess I'll have to try Walmart's downloadable music, to see if it's any more usable, (much as I dislike Walmart...)

John


< Anti-Gripe: Corsair Memory | When Spyware becomes Stealware. 180 Search Assistant and its ilk must be stopped >


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Apple's iTunes Rotten! | 5 comments (5 topical) | Post A Comment
Try MusicMatch[ Reply to This ] (none / 0) (#1)
by rgsiii on Tue Jan 04, 2005 at 11:26:10 AM PDT

It has its own problems, like the client UI is very slow. But I have never had a problem burning CD's of tracks that I have bought.

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iTunes works for me[ Reply to This ] (none / 0) (#2)
by weebles on Tue Jan 04, 2005 at 11:31:11 AM PDT

FYI - iTunes has always worked for me. I buy songs, burn them as audio files, rip'em back as MP3 and put them on my jukebox. Then I also have a "backup" if the drive the iTunes files are on corks. Now the drive has corked and when I get done rebuilding the PC I am wondering if iTunes has a policy for giving me my music back. After all they know what I bought and how many licences are used... I'll be sure to file a gripe if the answer is "no" (yes I have backups but this is a test of iTunes).

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iTunes downloads[ Parent | Reply to This ] (none / 0) (#3)
by johnaec on Tue Jan 04, 2005 at 01:03:44 PM PDT

iTunes will not let you download songs you've already paid for to a different computer - I tried that to see if I could burn to a CD on another computer, and iTunes said I couldn't download them again. I don't know what it checks - maybe it will let download you if it only see's a changed hard drive.

I would be perfectly happy with iTunes if I had any way to get their tunes to a CD. I work in IT so I'm immenently familiar with computer configuration, etc., but they give the user no recourse if for some reason iTunes doesn't want to work with your CD - like I said, *everything* else works with my HP 9500 CDRW, just not iTunes.

[ Parent | Reply to This ]



iTunes downloads to multiple computers[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Fri Jan 21, 2005 at 09:26:04 AM PDT

I have not experienced this problem. We have two computers at home, a PC and a Mac. We routinely buy an iTunes song on either machine, then go to the other machine, click the "purchased music" playlist and see the song appear, and download it there as well. I do know that you can register up to 3 computers running iTunes under your account, and run your purchased files on those machines. If you don't "authorize" a computer to play your purchased music, it probably can't download them either. Try "authorizing" the iTunes on the second machine (the option is in one of the menus) and see if the purchased music shows up.

[ Parent | Reply to This ]


m[ Reply to This ] (none / 0) (#5)
by msa6el on Sun Aug 17, 2008 at 12:02:19 PM PDT

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----

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