The truth of the matter is that I implemented an anti-spam solution over a year ago for both domains, and the anti-spam solution in place gives notification of rejected emails, and allows the rejected email senders to whitelist themselves (at the users' discretion).  One of the real problems  is that I continue to lose legitimate email, and Verio's solution means that the sender must contact me up and ask me (or the recipient) to add them to a whitelist that is only accessible to the domain manager????

Of the above "Anonymous" posters - who are also Verio customers - how many email users do you have?  And the second problem is that I do not have the time to get address books from each user and then add each address to Verio's whitelist.  Nor do I want to give the domain username and password so that each user can add the needed addresses.

Since my complaint, I changed the status of the Verio "EDS" to "Disable Spam Filtering", however, I continue to receive legitimate email with [SPAM] in the header, and I continue to lose legitimate email - yesterday, an order confirmation from PCMall.com was rejected.  What is the point of even allowing the choice of "disable" if it does not disable!

I think the real way to look at these brute force spam blocking is censorship of your email by the hosting company.

It would be interesting to go back to the Verio legal department and explain that they may be opening up their own liability.  typically ISPs and Hosts avoid responsibility for illegal activities of the customer by acting a simple connection.  

First, they gave no advance warning- they just did it.

Second they made a *major* change at the onset of a month, which is crippling to an organization such as mine where end of month reporting is critical.

Three, all attempts (and I spend many hours with Verio reps and "Presidential Team") to determine what parameters qualify a message as SPAM where all rebuffed ("it's proprietery information and if we tell you it will get in the hands of spammers" I was told). And since it applied to both incoming and outgoing mail, we had no idea if our 8 letter PDFs going to 20 clients (which they pay significant money) would make it though; and timing is essential.

Four, it generated so many 'false positives' that our Presdient couldn't even get his airline confirmation and seat assignment from a major airline. We were loosing critical emails and Verio was very uncompassioniate.

Fifth, any information about this was burried deep in their knowledge base and was generally out of date and uninformative. It should have been a front and center alert on the control panel.

Sixth, why they simply couldn't make this an optional feature is beyond me. Why they unilaterally implemented a poorly tested (if at all) and concieved tool and did nothing about customer complaints is dumbfounding.

I finally was able to speak to some muckity muck who gave me solace and attempted to appease me. He indiccated that they were still 'tweaking' the sysytem and planned in the next weeks (months) to implement a whitelist feature (since Mid Sept has been adopted). But for well over a month were in email limbo and changing providers for email hosting is no walk in the park.