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Citibank Rejects Phishing Report As Spam

By Ed Foster, Section The Gripelog
Posted on Mon Aug 23, 2004 at 12:34:06 AM PDT

Citibank seems to have supplanted eBay/PapPal as the favorite company for phisher scam artists to impersonate. Perhaps this reader gripe suggests one of the reasons why.

"I got a spoof e-mail from what was supposed to be Citibank, an obvious spoof phishing for my personal financial information," the reader wrote. "Trying to be a good doobie, I go to the Citibank website and get the e-mail address for forwarding the spoof so Citibank can track it down. I take the time to copy out the e-mail header information -- all the links they are trying to make me click. I spent a good half hour writing a clear e-mail to help Citibank stop the creeps from stealing personal information from people like my own brother-in-law that got scammed from one of these phishing e-mails."

The reader then forwarded the e-mail with all headers and links to emailspoof@citigroup.com as instructed on the Citibank website. "Guess what ... the e-mail bounces back from them because they tell me it is spam," the reader wrote. "Stupid morons, of course it is spam! I'm forwarding them the spam that I got. Why would they bounce spam at that address ... wouldn't any e-mail being forwarded to them there be spam? Anyway, guess they won't be getting my help this time or in the future."
< New Frontiers in Frustration | No IE? No Can See >


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Citibank Rejects Phishing Report As Spam | 42 comments (42 topical) | Post A Comment
i guess it's a step forward[ Reply to This ] (none / 0) (#1)
by Anonymous User on Mon Aug 23, 2004 at 03:33:48 AM PDT

when i saw my first piece of citibank phishing, over a year ago, i looked all over their website looking for someplace to forward it too. Nothing. No indication of a security address or even their webmaster address. I ended up forwarding it to 3 or 4 generic e-mail addresses (security@citibank, webmaster@citibank, etc....) and just hoping for the best. but the message didn't bounce.

[ Reply to This ]


testing[ Parent | Reply to This ] (none / 0) (#35)
by Anonymous User on Sun Mar 02, 2008 at 10:36:03 AM PDT

to see if this site can support more than one reply to any subject

[ Parent | Reply to This ]


try abuse@company.com[ Reply to This ] (none / 0) (#2)
by pfaut on Mon Aug 23, 2004 at 06:15:27 AM PDT

Most companies set up a mailbox named 'abuse' to collect these types of reports. I've had mixed success using them, though. Some companies will look into it and respond back with their findings. Others will respond with a form letter asking you to jump through a few hoops to report the problem some other way. Among the former is E-Gold. I've received phishing email targeting them and they seemed to appreciate the fact that I reported it. Among the latter would be PayPal. I don't remember exactly what they wanted me to do but it was made quite clear that they wouldn't investigate anything sent to the abuse mailbox.

[ Reply to This ]


Another Option...[ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Tue Aug 24, 2004 at 06:52:57 PM PDT

Go to http://www.Abuse.net and register. Then you can send spam, spoof, & virus complaints to "Company_or_ISP.Com@Abuse.Net". The email will get forwarded to the registered abuse meilbox at the domain. If there is no registered abuse email contact, it's sent to "Abuse@Company.Com". Also, don't forget to add the Federal Trade Commission (UCE@FTC.Gov) as an addressee. Perhaps if they get flooded with copies of spoofs, spam, & virii the government will be serious about doing something. Have a great day, PJ

[ Parent | Reply to This ]


Forget the system types; tell the marketers[ Reply to This ] (none / 0) (#3)
by Anonymous User on Mon Aug 23, 2004 at 07:22:27 AM PDT

Just this morning I went to the Suntrust site trying to send along one of these. Suntrust doesn't have a "contact us" option immediately available, but I did get to one inviting visitors to send an email. Fooled me -- I thought that meant that Suntrust was going to be different than Citi or BankOne. Nada. I was met with a page asking me to fill in several fields before I could send them an email limited to 8 lines. I simply clicked that "x" in the corner and deleted the email...
  • One of the services that this garbage provides is a pre-trapped view of how banks view customers. Marketers are jumping through hoops trying to get our attention; the systems types dismiss us as intrusions on their time. Send the garbage to Marketing, and let THEM send it on to their computer types. As for me, I believe I've moved on to just deleting the mess and forgetting it.

    [ Reply to This ]


    • Improved behavior in SunTrust's Web site?[ Parent | Reply to This ] (none / 0) (#31)
    by Vince on Fri Nov 05, 2004 at 07:03:41 AM PDT

    Maybe SunTrust has cleaned up its act.  Now (Nov. 5, 2004), on SunTrust's Web page titled "Important information about fraudulent email scams", at
    http://www.suntrust.com/alert/index.asp , SunTrust says this:

    "To report a suspicious email, pop-up Web page or Web site, please forward it to abuse@suntrust.com. If you have provided personal or account information in response to a fraudulent email or Web site, fill out our Report Online Fraud Form or immediately contact SunTrust at 1-800-227-3782."

    Of course, I don't know if SunTrust actually takes action on this, but at least there's no long form to fill out.


    [ Parent | Reply to This ]



    Same problem with many banks ...[ Reply to This ] (none / 0) (#4)
    by RocDoc on Mon Aug 23, 2004 at 08:16:51 AM PDT

    ... I've received phishing emails for at least three other banks, including US Bank, this past month alone (August, 2004). After finding out that NONE of these banks have a way to forward email to them for review, I chose to actually CALL one, the aforementioned US Bank.

    After spending 12 minutes in "voicemail hell" (starting with their toll free numbers) I did reach an operator for the bank that then informed me that they were "uninterested" in the issue.

    I think I'm uninterested in dealing with a bank that has such lax procedures for these types of potentially devistating issues. I've since deleted the email and will do the same for all new ones that come in from now on.

    Once bitten, twice shy.

    [ Reply to This ]


    US Bank[ Parent | Reply to This ] (none / 0) (#20)
    by Anonymous User on Wed Aug 25, 2004 at 03:37:34 PM PDT

    We called our "personal" banker at US Bank - we had occasion to work with him in past on little things like account name changes and mailing addresses. Anyway he appeared interested and asked us to forward it on to him. So I would have to say we were satisfied by their responsiveness...

    [ Parent | Reply to This ]


    "personal" banker responsivness[ Parent | Reply to This ] (none / 0) (#22)
    by Red Rat on Thu Aug 26, 2004 at 11:17:46 AM PDT

    Yeah, he responded all right! After you sent him the message he probably ash canned it. There is responsiveness and there is responsiveness.

    [ Parent | Reply to This ]


    How ...[ Reply to This ] (none / 0) (#6)
    by RocDoc on Mon Aug 23, 2004 at 04:27:02 PM PDT

    did you find this? I do not see a link to it or anything similar to it posted on their main page, it does not come up readily in a search using their web page search form, and it's not readily visible on their site map. I even went back and tried looking for it again using the same criteria I used earlier this month and it still did not appear.

    I stand corrected -- I should have said "... NONE of these banks have an easily accessible or easily visible way to forward email to them for review ..."

    The key item to note here is that it is not EASILY VISIBLE or EASILY ACCESSABLE to the non-member schmuck like myself. And their phone system did not make it any easier. Also, let's not forget I was told by the operator that they were UNINTERESTED in assisting me as I was not a member of their banking establishment (although to be fair, they did say they could transfer me to their internal fraud department if I WAS a member).

    I stand on my earlier statement -- why would I want to do business with a company that treated a potential customer the way I was treated on the phone?

    In hindsight, I think I should have not even made the attempt to notify this institution of the issue. It is causing me nothing but grief and it appears that nothing constructive will occur from it, for all the noise we're making on Ed's website ...

    [ Reply to This ]


    Too Much Information[ Reply to This ] (none / 0) (#7)
    by Anonymous User on Mon Aug 23, 2004 at 05:30:52 PM PDT

    There's no doubt they have a group dealing with phishing.  They probably have more phishing examples than they can deal with already.  I was the "Computer Virus Czar" for a large organization for several years.  I received many well-intentioned but useless "Have you seen this" e-mails about various viruses and (far more often) virus hoaxes. After the 500th email about the "Good Times" virus hoax, you don't feel very kindly towards the people who sent it, whatever their intention.  It wasted a great deal of useful time. Part of that was trying to get people to stop spreading the virus hoax information around, which was wasting everyone's time - and no matter how kindly you asked them to stop, it hurt people's feelings, since they were just trying the help others.

    I never received useful information through these emails. I had other sources.  Citibank probably has other sources of information too, and this just isn't useful to them.

     

    [ Reply to This ]



    re: Too Much Information[ Parent | Reply to This ] (none / 0) (#8)
    by Anonymous User on Tue Aug 24, 2004 at 05:45:00 AM PDT

    Citibank probably has other sources of information too, and this just isn't useful to them.

    Then why would they have set up an email account specifically to receive this kind of information?

    I also wonder why Ed doesn't seem to have tried to ask Citibank these questions so that they could present their side of the story.

    [ Parent | Reply to This ]


    Better options[ Parent | Reply to This ] (none / 0) (#15)
    by Anonymous User on Tue Aug 24, 2004 at 01:40:55 PM PDT

    People want to know that 'something's being done', even if their contribution didn't help much. More to the point, a polite form letter that says it'll be looked into, and explicit instructions on finding the point of origin so they can contact the ISP that it came from, or links to such, could help far more than alienating misdirected but willing people. Then you can just clean out the mailbox now and then.

    [ Parent | Reply to This ]


    repsonding to phishing[ Parent | Reply to This ] (none / 0) (#23)
    by Red Rat on Thu Aug 26, 2004 at 11:21:47 AM PDT

    Yeah, but how do they find out about it when the "phisher" first starts. I don't really think they find it by the phisher sending his first try to the bank in question. A virus and spam are one thing, but phishing expeditions are quite another. If your attitude is to ignore input from victims, you will not do a good job in your security position. I can imagine cops taking the attitude that "we don't really want to hear from the burglary victim, we have other sources", what might they be?

    [ Parent | Reply to This ]


    Actually called them,,,[ Reply to This ] (none / 0) (#9)
    by JAgostoni on Tue Aug 24, 2004 at 10:31:10 AM PDT

    I actually called Citibank about a Phising email I received and they were quite uninterested in what I had to say.  It's not as if they did not know what I was referring to, they simply said they do not respond to such issues.  Seems similar to a previous commenter's US Bank experience.

    [ Reply to This ]


    Yup[ Parent | Reply to This ] (none / 0) (#14)
    by Anonymous User on Tue Aug 24, 2004 at 12:40:20 PM PDT

    I got the same response.  They didn't care.  Needless to say, I no longer use my CITIBank credit card.

    [ Parent | Reply to This ]


    It's no real surprise.[ Reply to This ] (none / 0) (#10)
    by Anonymous User on Tue Aug 24, 2004 at 11:00:46 AM PDT

    I've had this problem with Citibank, Chase Bank, E-Bay, PayPal and virtually every financial institution I've gotten phishing attempts from. Responding, forwarding, or any other attempt to alert the company has ALWAYS resulted in striked indifference. So, I don't do it anymore. And I don't open email from any of them either.

    [ Reply to This ]


    PayPal is Responsive[ Parent | Reply to This ] (none / 0) (#13)
    by Anonymous User on Tue Aug 24, 2004 at 11:48:21 AM PDT

    I just received a PayPal phishing email. I went to the PayPal website and filled out the appropriate form. They contacted me the next day with detailed instructions on what to do. As I was already wise to the scam, I didn't have any problems to clear up. I thought that PayPal's website was clear about the threat and made it easy to report the offending party. They also were very responsive to what I sent and had to say.

    [ Parent | Reply to This ]


    Spoof@paypal.com[ Parent | Reply to This ] (none / 0) (#18)
    by Anonymous User on Wed Aug 25, 2004 at 04:25:35 AM PDT

    The instructions at paypal for spoof phishing attempts for me were similar to Citibank. This was last week. I forwarded the spoof e-mail just as instructed and it was rejected. So it appears that very few of these banks are interested it protecting their reputation or stopping spam spoofing attempts.

    [ Parent | Reply to This ]


    Citibank phishing[ Reply to This ] (none / 0) (#11)
    by Anonymous User on Tue Aug 24, 2004 at 11:07:22 AM PDT

    I've also sent them three notices about phishing. All were rejected. I do have a money saving suggestion for them though. They can stop sending me the three credit card solicitations a week. With their indifference to their customers welfare there's no way I'd do business with them.

    [ Reply to This ]


    Postage Prepaid...[ Parent | Reply to This ] (none / 0) (#21)
    by tscoff on Wed Aug 25, 2004 at 06:04:08 PM PDT

    If they're sending you three applications a week start returning the Postage Pre-paid card or envelope that's included with them.  Just tape it to a brick or a heavy rock first.

    First class mail on a brick is expensive.....

    [ Parent | Reply to This ]



    Citibank spoof[ Reply to This ] (none / 0) (#12)
    by VTSkier on Tue Aug 24, 2004 at 11:18:30 AM PDT

    I called them to get the email to forward the phish to and they told me spoof@citibank.com. That didn't work....

    [ Reply to This ]


    spoof@citibank.com bounces[ Parent | Reply to This ] (none / 0) (#29)
    by Anonymous User on Wed Sep 22, 2004 at 10:07:35 AM PDT

    Hi,

    I CCed spoof@citibank.com with my SpamCop.Net report just now (http://www.spamcop.net/sc?id=z673588736z6764b9e974441050efbe4c5df05ef537z) and got the news that 7 messages have been sent to that address, with 7 bounces.

    talexb

    [ Parent | Reply to This ]



    Works Now[ Reply to This ] (none / 0) (#17)
    by Anonymous User on Wed Aug 25, 2004 at 12:31:13 AM PDT

    I got the bounced submission a couple of weeks ago and just kinda laughed about it. Yesterday morning (8/24), though, I forwarded a phishing email to emailspoof@citigroup.com and it worked. Even got an automated acknowledgment a few seconds later.

    [ Reply to This ]


    No web bugs[ Reply to This ] (none / 0) (#19)
    by Anonymous User on Wed Aug 25, 2004 at 09:45:38 AM PDT

    When these phishing scams from Citibank started about a year ago, I received one and, like the reader in your story forwarded the e-mail along with the headers and a traceroute to abuse@citbank.com. Got back a bounce saying that the site did not accept e-mails with web bugs. At this point, after having spent some of my own time trying to be a good guy about making sure someone wasn't scammed I wrote back detailing what happened (it was spam, of course it had a web bug) and indicating that if Citibank had no mechanism to receive this sort of problem, they probably weren't the kind of place with which I would want to do business. Never did hear back from them.

    [ Reply to This ]


    Re: No web bugs[ Parent | Reply to This ] (none / 0) (#24)
    by Anonymous User on Thu Aug 26, 2004 at 02:42:19 PM PDT

    > did not accept e-mails with web bugs.

    So send it plain text.

    What's this obsession with wrapping everything in HTML these days? If your text won't be in 14-point Thudwhacker Bold Flashing Italic you won't bother?

    11th Commandment: Thou shalt always report phishing/spam in plain text mode.

    No non-clueless admin who might be reading it will be doing so with an HTML-enabled reader. They're more likely to ignore you and throw away your report if it's shrouded in angle brackets.

    [ Parent | Reply to This ]



    I tried to help too[ Reply to This ] (none / 0) (#25)
    by Anonymous User on Sun Aug 29, 2004 at 01:58:09 PM PDT

    I copied and pasted the entire header, and contents of a phishing message I received into the little phishing report form on the website of one of the companies I do business with (may have been Citibank or B of A, but I can't remember), but their form only allows 250 (or whatever) characters. Kind of put me off reporting this garbage when they don't take gathering the info very seriously.

    [ Reply to This ]


    Sounds like Surf'n'Turf...[ Reply to This ] (none / 0) (#26)
    by 4MoreYears4Bush on Tue Aug 31, 2004 at 12:29:18 PM PDT

    I'm going to guess that this is partly a training issue within the bank's operational groups (Oh those training budgets!). The (IT) folks who really understand probably aren't allowed outside the bunkers.

    [ Reply to This ]


    Citigroup spoof or phishing reports[ Parent | Reply to This ] (none / 0) (#27)
    by Anonymous User on Thu Sep 09, 2004 at 09:45:01 AM PDT

    Folks,

    I spent about half an hour tracking down the Citigroup Report a spoof page - after doing searches on obvious keywords and looking through their sitemap to no avail.

    I finally found it on this page http://www.citibank.com/domain/contact/ on the Citibank link at the upper left bulleted list.

    try here:
    http://www.citibank.com/domain/spoof/report2.htm
    from here:
    http://www.citibank.com/domain/contact/
    the "about e-mail fraud" link at the bottom, not the
    "report a suspicious e-mail" "Notify us>" link in the middle.

    I might adopt this as a "hammer a corporation" project and see if I can't get "them" to place it some where more sensible.

    [ Parent | Reply to This ]



    Citibank Spoof Page[ Parent | Reply to This ] (none / 0) (#32)
    by Anonymous User on Wed Nov 10, 2004 at 04:20:08 PM PDT

    It looks like they really have done it up right.  Now they have a little listbox that shows a bunch of Subject lines (about eight or so) of spoofs that have been reported to them.  Also, a few paragraphs of info.

    Only mini-glitch is that I couldn't find any copyable instance of the reporting address, emailspoof@citigroup.com, on the page.  They have it in graphics that can't be copied and pasted as text, so you have to type it in when you forward the spoof to them.

    The spoof I got today wasn't on their list, and is titled "Please confirm Your account " -- not surprisingly the links went back through the Netherlands to Germany where they capitalize such things.  DUH!

    [ Parent | Reply to This ]



    yes[ Parent | Reply to This ] (none / 0) (#34)
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    yes[ Parent | Reply to This ] (none / 0) (#36)
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    yes[ Parent | Reply to This ] (none / 0) (#37)
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    yes[ Parent | Reply to This ] (none / 0) (#38)
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    [ Parent | Reply to This ]


    yes[ Parent | Reply to This ] (none / 0) (#39)
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    yes[ Parent | Reply to This ] (none / 0) (#40)
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    [ Parent | Reply to This ]


    yes[ Parent | Reply to This ] (none / 0) (#41)
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    [ Parent | Reply to This ]


    yes[ Parent | Reply to This ] (none / 0) (#42)
    by maderikapapa on Wed Apr 02, 2008 at 08:39:04 AM PDT

    逆援北海道 不倫青森 不倫岩手 不倫宮城 不倫秋田 不倫山形 不倫福島 不倫東京 不倫群馬 不倫埼玉 不倫千葉 不倫茨木 不倫神奈川 不倫栃木 不倫山梨 不倫長野 不倫新潟 不倫岐阜 不倫静岡 不倫愛知 不倫三重 不倫富山 不倫石川 不倫福井 不倫滋賀 不倫京都 不倫大阪 不倫兵庫 不倫奈良 不倫和歌山 不倫鳥取 不倫島根 不倫岡山 不倫広島 不倫山口 不倫徳島 不倫香川 不倫愛媛 不倫高知 不倫福岡 不倫佐賀 不倫長崎 不倫熊本 不倫大分 不倫鹿児島 不倫宮崎 不倫沖縄 不倫

    [ Parent | Reply to This ]


    yes[ Parent | Reply to This ] (none / 0) (#43)
    by Anonymous User on Thu Apr 17, 2008 at 08:47:23 AM PDT

    北海道 セフレ青森 セフレ岩手 セフレ宮城 セフレ秋田 セフレ山形 セフレ福島 セフレ東京 セフレ群馬 セフレ埼玉 セフレ千葉 セフレ茨木 セフレ神奈川 セフレ栃木 セフレ山梨 セフレ長野 セフレ新潟 セフレ岐阜 セフレ静岡 セフレ愛知 セフレ三重 セフレ富山 セフレ石川 セフレ福井 セフレ滋賀 セフレ京都 セフレ大阪 セフレ兵庫 セフレ奈良 セフレ和歌山 セフレ鳥取 セフレ島根 セフレ岡山 セフレ広島 セフレ山口 セフレ徳島 セフレ香川 セフレ愛媛 セフレ高知 セフレ福岡 セフレ佐賀 セフレ長崎 セフレ熊本 セフレ大分 セフレ鹿児島 セフレ宮崎 セフレ沖縄 セフレ

    [ Parent | Reply to This ]


    Discover seems a little better[ Reply to This ] (none / 0) (#28)
    by Fushigi on Tue Sep 14, 2004 at 10:47:06 AM PDT

    I got this yesterday from Discover Card (discovercard@email.discovercard.com):
    Dear "your name here",

    We would like to inform you of a recent incident in which Internet hackers illegally attempted to obtain personal and account information from Discover® Cardmembers. This activity, called "Phishing," is when hackers imitate the e-mails of legitimate companies to entice people to share personal information.

    If you received an e-mail from "Support@Discovercard.com" directing you to update your billing information at a web site "Billing Center," and if you did enter personal information at this web site, please contact Discover Customer Service at 1-800-DISCOVER (1-800-347-2683) immediately.

    <snip>

    If you ever receive an e-mail that appears to be from Discover Card asking you for personal information, such as your Social Security number or Account number, please do not respond directly to the e-mail and call us immediately at 1-800-DISCOVER (1-800-347-2683).

    Of course, it doesn't mean they'll act on reports of phishing, but at least they give a ready outlet for reporting it. They also provided a link to their security info page: http://www.discovercard.com/discover/data/account/securityprivacy/securityinfo.shtml

    While I haven't seen the phishing scam they mention, I'm pleased they're being proactive about warning people.

    [ Reply to This ]



    I've mostly given up, but...[ Reply to This ] (none / 0) (#30)
    by lorddarthpaul on Fri Oct 15, 2004 at 06:34:38 AM PDT

    Well, I've mostly given up forwarding these spoof emails to the financial service providers, however, the spoofers sometimes break into and use a legitimate (often small business) web site to host their illicit password collection web page. I check to see if the targeted web server belongs to such a business and, where possible, contact that business, and try to explain the issue as simply as possible. This usually results in the web page being removed almost immediately and that site tightening up their security. My recent blog entry on the spoofing problem.

    [ Reply to This ]


    Had tough time with citi financials[ Reply to This ] (none / 0) (#33)
    by Anonymous User on Tue Jun 13, 2006 at 02:23:39 AM PDT

    I Request all those who are reading this not to go for any loan with citi financials.
    I had a loan with citi financials in August 2005. I was paying all the EMIs promptly through ECS. I closed the loan in April 2006.

    I thought I am relieved of the loan. In May 2006 it was alright. In june 2006 the ECS cheque has been presented to my bank for clearance for that particular month(this is for the EMI of the loan which I had closed 2 months brfore, by paying the enitire loan plus the 100% interest amount, these ppl dont even reveal before taking the loan as to how much extra we will be paying apart from the loan amount in the form of interest). There was not sufficient funds in my account so the cheque bounced and I had to pay cheque return charges.

    I called the branch of citifinancials Malleshwaram, where I had dealt with throughout my dealings to get back my return charges. I was directed to customer care. In the meantime a person from Citifinancials called me to ask why their cheque for the May 2006 EMI has bounced and I pounced on him. He also directed me to Customer Care.

    I called Customer Care. I was told to clear the ECS for the cheque which will be presented again after 15 days(as cheque bounced for the previous presentation). Then they will get me back my money.

    The only mistake I did in the entire episode is that I took a loan from CITI FINANCIALS

    I REQUEST U ALL NOT TO GO FOR ANY LOAN WITH CITI FINANCIALS. FIRST U ARE PAYING MORE MONEY FOR NOTHING, SECOND U R THEIR CUSTOMER AND U R TREATED LIKE DOG.

    [ Reply to This ]



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