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Product Activation and Fair Use

By Ed Foster, Section The Gripelog
Posted on Tue Aug 10, 2004 at 12:09:06 AM PDT

What is fair use when it comes to using software on a network? That's a question that underlies a recent reader gripe about WildPackets implementing copy protection in its EtherPeek protocol analyzer.


"I was dismayed to learn that one of my favorite tools as a network administrator, WildPackets EtherPeek, has instituted product activation with their version 6.0 upgrade," the reader wrote. " Not because I wish to violate their licensing provisions, but because it amounts to an unwarranted intrusion into my internal environment, and a presumption of guilt. Further, this betrays a lack of understanding of how customers might actually work with the product. Network tools such as this which I rely on for troubleshooting and monitoring/evidence gathering of possible security incidents need to be flexible in application, not hobbled by some damned lawyers."

The reader argues he needs to be able to install one of his two licensed EtherPeek copies where the trouble is. "If an incident occurs in a network segment where I don't have a sniffer permanently deployed, I may need to set one up quickly," he wrote. "Moving an existing machine may mean I miss something vital, while I'm moving equipment, reconfiguring network properties, etc. It may be quicker to simply install a copy, grab a trace and then uninstall. These products are expensive and I don't have the budget to buy licenses to keep on the shelf 'just in case.' But if I have to call them with an activation request, I might as well shuttle equipment around."

Of course, it's entirely possible that's the kind of usage WildPackets hopes to eliminate with its copy protection. "In the e-mail announcing version 6.0, they said that the 'activation process will assist us in reducing software piracy by ensuring that our software products are being used solely by authorized customers,'" the reader wrote. "Taken literally, that statement would mean that they simply don't want me giving copies to third parties. Well, I wouldn't anyway -- I don't need an activation scheme that gets in the way of legitimate use in order to keep me from blatantly violating the law.

"I look at it like this: I purchased two licenses," the reader continued. "I never have more than two copies functioning at one time, and indeed, only have it permanently installed on two machines. But I may from time to time (this has happened less than a handful of times in the several years that I've owned it) briefly install it on a third machine for a specific purpose, then promptly remove it - strictly as a matter of convenience to avoid schlepping machines around. (I use desktops, not laptops, largely as a matter of budget savings.) I don't think that should violate the licensing. Maybe they don't either, I don't know, but if they're using activation then it clearly prevents that kind of use, at least without a lot of hoop jumping."

The reader says he's not trying to pick a fight with WildPackets. "It's their software and they can do as they please, and I don't have to keep using it," the reader wrote. "I detest product activation in general, and have so far successfully avoided using any software that requires it, and hope to continue to do so. Indeed, in my shop, we've frozen the desktops on Windows 2000, and are preparing to follow Novell into Linux-on-the-desktop land. As regards EtherPeek, I guess I won't upgrade to 6.0. When our maintenance agreement comes due this fall, I'll tell them then why I'm not renewing. Rather, I'll spend the time I'd otherwise waste dealing with product activation by becoming familiar with the open source Ethereal package. It may not be as pretty as EtherPeek, but the price is right and so is the licensing."

I think we can all agree this reader's solution to the problem is the right one - if you don't like what the vendor is doing, vote with your feet. But what about his temporary use of the software on an occasional third machine? I haven't seen the EtherPeek license agreement, but it's a good bet that he was violating it on those occasions. But does that mean he was really doing something wrong?

Before you answer that question, let me point out that ten years ago what the reader was doing would have been in compliance with the concurrent licensing model then in use by almost all PC software vendors. As long as you had no more copies of a program running concurrently than you had licenses, you knew you were fine. It was only after Microsoft eliminated concurrent licensing with Office 95 that the industry started moving away from that notion of how a license should be used.

Licenses may have changed, but does that mean that what's fair has changed, too? Write me at Foster@gripe2ed.com or post a comment below and tell me what you think.

< Doom is Coming, Doom is Coming, Doom is Coming | A Fair Software Warranty >


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Product Activation and Fair Use | 22 comments (22 topical) | Post A Comment
Ethereal[ Reply to This ] (none / 0) (#1)
by Anonymous User on Tue Aug 10, 2004 at 10:30:18 AM PDT

We started using Ethereal about a year ago. We were up until that time using a commercial product. Aside from Ethereal being free, it beat the pants off the $5000 commercial program in it's functionality and it's display abilities. Anyone who doesn't at least look to open source alternatives for any type of application they are using is really missing out.

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linux laptop solves the problem[ Parent | Reply to This ] (none / 0) (#3)
by Anonymous User on Tue Aug 10, 2004 at 12:36:37 PM PDT

yep. get a linux laptop. Put in the tools you need. All done. Oh, can't spare a laptop ? get the knoppix boot cd -run linux without touching the hard drive. Poof, again all done. be afraid ms. Be very very afraid. :-)

[ Parent | Reply to This ]


knoppix[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Tue Aug 10, 2004 at 12:58:08 PM PDT

Knoppix is a very good idea - every shop should have both the regular version laying around, or for the uses the OP wants, Knoppix-STD - http://www.knoppix-std.org/ Spend some time getting to know the tools on this cd and you will wonder how you lived without it before.

[ Parent | Reply to This ]


Knoppix-STD -[ Parent | Reply to This ] (none / 0) (#10)
by Jeff Foster on Wed Aug 11, 2004 at 02:01:19 AM PDT

Wow. Looking at the tools that cd has on it, I'm suprised the goverment hasn't banned it yet ;)

[ Parent | Reply to This ]


Fair???[ Reply to This ] (none / 0) (#2)
by Anonymous User on Tue Aug 10, 2004 at 11:00:18 AM PDT

"Licenses may have changed, but does that mean that what's fair has changed, too?" It's never been about "fair;" it's always been about whatever the vendor can get away with. And vendors have learned over the years that they can pretty much get away with anything they want to. Either their lawyers can successfully intimidate users, or they've seen that even if the user tries to fight, the courts usually back them up.

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fair usage, crippled[ Parent | Reply to This ] (none / 0) (#5)
by aoz on Tue Aug 10, 2004 at 03:03:56 PM PDT

same story with STELLAR phoenix data recovery software. single user license literally means that; limited to a SINGLE hard drive to run from (you CAN scan other hard drives from that one, though). NOT just a system; limited to JUST the hard drive. If your hard drive explodes, you will play h.ll to get a new activation code to install onto a NEW hard drive, to have that as your disk of tools. So, you have to buy themore expensive version to have ability to run from multiple drives. that is nuts. I should always be able to install to my main drive, and if my main drive blows up, and my tools are on it, and I buy a new hard drive for the system, I should have NO problem to get a new activation code. Nick

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Fair or Not[ Parent | Reply to This ] (none / 0) (#13)
by Anonymous User on Wed Aug 11, 2004 at 12:58:19 PM PDT

Your are correct about the Stellar prodcut. Most products out of the USA have this method of forcing the user to purchase additional copies of programs that were originally paid for. Our company is a software development company in the Data Recovery Field. We are very concerned about companies like Stellar as they give a bad name to the industry in the way they do business. They are from India and that is a normal and understood way to conduct buseinss. Our company does require activation of our software and we limit our usage to a 2 time install of our application however we log and track information that will indicate if the user is using the application on a different system other than the original one. If this is the case they violate the usage agreement and we do not support them or if this is not the case we have a tracking method that will allow us to verify and re-activate the original key for the user. There is no real way to stop the distribution of software in a illeagal manner but all software vendors and developers are concerned that their prodcuts are being distributed free of charge and this does cost the developer much loss of revenue. All the consumers complain that this activation method is not good and they choose not to use applications that do not use this method of registration. The question you need to ask is "If you developed the software and depend on it to support your lifestyle and that of your employees would you allow it to be given or used for free?" I would think not. This is nothing more than a liberal view of an old school way of thinking . Software piracy has over the years cost the Developers Millions in lost revenue. Millions that can be put to good use to create jobs and community services and assistance. The problem is that people that have these issues are not on the other side of the desk loosing money. I agree that there needs to be some checks in place to make sure there is a easy transition and acceptable method to keep software registrations strict but in the same token keep the users honest. Not everyone will run out and buy a second copy of a $600 software package when they can install it on another computer for free. Take that example and multiply it by 100 and then by 30 and that will be the total loss for that company if each day 100 people use that software illegal for one month. I don't know about you but I could create many jobs and improve on much at the company I work for with that lost money. How about you?

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yes[ Parent | Reply to This ] (none / 0) (#45)
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[ Parent | Reply to This ]


What's fair[ Parent | Reply to This ] (none / 0) (#9)
by tscoff on Wed Aug 11, 2004 at 01:59:48 AM PDT

What's fair in my opinion is what's fair with a book.  When I buy a new book I read it, then my friends all borrow it and read it also.  We have that one copy and we share it.

In my opinion software falls in the same category.  It's fair use for me to buy a software package and share it with my friends the same way that we share books.  It's not fair to the company for me to install it on my computer and on my friend's computer at the same time, but it is fair for me to install it on my computer, uninstall it and then install it on my friend's computer.

[ Parent | Reply to This ]



What is Fair[ Parent | Reply to This ] (none / 0) (#14)
by Anonymous User on Wed Aug 11, 2004 at 01:03:01 PM PDT

In your case you are correct however a re-registration process is required to make the transfer of the software legal. You have the right idea but people do not take that second step to register the prodcut when the transfer takes place. It is just too much of a bother and that is what causes the use of software outside the legal guidelines and in response causes developers to tighten up on the registration and activation process.

[ Parent | Reply to This ]


re: What is Fair[ Parent | Reply to This ] (none / 0) (#15)
by Bryan Bytehead on Thu Aug 12, 2004 at 12:31:52 PM PDT

Uh, whis is re-registration required? Maybe if the license agreement requires it, but then, if there's a license agreement attached, it's not working like a book.

Although I remember reading about somebody receiving a book that they didn't ask for that had it's own shrinkwrap license. It wasn't for him, so he couldn't use it according to their terms, the shrinkwrap prevented him from destroying it, or giving it away to anybody else. Oh course, since the USPS says that something shipped to you that you didn't order or request, it's yours, so I guess in that case, the guy actually owned the real book, and not a license, as the shrinkwrap tried to push.

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Fair Use[ Reply to This ] (none / 0) (#6)
by gbgarn on Tue Aug 10, 2004 at 04:28:35 PM PDT

It is fair use to use a copy of software elsewhere, when you can't use it where it is. To be kind of technical about it, you bought and paid for it to use in your environment. Anything which interferes with your use of it is not 'Fair Use' and Company X's license prevents the use of the product. It would be different if you bought two copies but were always using three but, in this case, three are not being used. The license issues are interesting, but they're not 'Fair Use'. They are 'corporate commercial terms of use' that have nothing to do with fairness or the usefulness of the protected informaiton that 'Fair Use' is intended for. That leaves me wondering whether license terms, by their very nature, may violate 'Fair Use' - at least in spirit - when they do not correspond to copyright law exactly.

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Fair Use / Multiple Licenses[ Parent | Reply to This ] (none / 0) (#8)
by ismonty on Tue Aug 10, 2004 at 05:50:58 PM PDT

So, it seems that the subject of the article is one person and already owns two copies of the program and the vendor is not happy about it. This person wants to use the software on whatever computer is handy at the time, which is the nature of network sniffers. But ultimately, he would only be using one copy of the software at any given time and yet owns two, and is still out of compliance with the license agreement. It is clear that software vendors want everyone to purchase multiple copies of software for their individual use. This started with Microsoft, as apparently they were not making enough money off of one copy per person, so they needed a multiplier effect to increase profits and stock prices. As for fair use, copyright law was written not only to protect the interests of content producers, it also included fair use provisions to protect the interests of content consumers. Software licenses routinely write-off the fair-use rights of consumers while at the same time include stricter than the law provisions in the interests of producers. They think it is right to have it both ways. Perhaps a case could be brought in court, or a law passed, insisting that copyright holders who do not honor fair-use provisions of the copyright law (no major software producers do) should not be entitled to protections of copyright law, and therefore can only limit public domain consumption of their content by not allowing it in the public in the first place. No one could make uncompensated copies of a work if they are not allowed access to it in the first place. Content producers lose something by letting it out in public, as opposed to keeping it secret. They are compensated for this financially, and that is where they earn the big bucks.

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Don't wait to tell them...[ Reply to This ] (none / 0) (#7)
by Anonymous User on Tue Aug 10, 2004 at 05:05:17 PM PDT

Don't wait till renewal time time to tell them that you won't be renewing. Let them know ASAP. The more backlash that their announcement creates, the more they are likely to do something about it right away. Heck, if enough customers give them notice, perhaps they'll do something BEFORE you all walk away. Probably not, but if you like the product, don't let them walk blindly down this path - make sure they know what it's costing them.

On the other hand, definitely try out ethereal - it surely doesn't have all the features of the product you use, but you should know what it does and doesn't do - that will make it easier for you to decide what's worth paying for.

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Tell them now![ Parent | Reply to This ] (none / 0) (#11)
by Anonymous User on Wed Aug 11, 2004 at 08:24:20 AM PDT

I recall a previous article on automatic renewal of maintenance agreements - e.g. that there might be a provision requiring the user to provide advance notice to the s/w vendor that he does not intend to renew the support contract. Otherwise he owes the fee anyway. Tell them now.

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Re;[ Parent | Reply to This ] (none / 0) (#24)
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Ridiculous[ Reply to This ] (none / 0) (#12)
by Anonymous User on Wed Aug 11, 2004 at 09:40:40 AM PDT

This is a little like Steve Gibson's license for Spin Rite, in which it specifically states that it can only be run on one machine, and if you intend to run it on more than one machine, you must have multiple licenses. WHAT?!?!?! This is a diagnostic tool. One I use to fix a problem with a machine, then put away and not use until I have another problem on a different machine. To use the obvious analogy, let's say that Sears included a license with every socket set they sold, saying that you can only use that socket set on one particular automobile, and that if you have multiple automobiles, you have to have multiple socket sets. People would NEVER put up with that crap in that context, but with software, very few people make a sound about it. Personally, I think it's simple... people neither read EULAs nor pay attention to them. Which is why I'm so strongly in favor of increasingly restrictive product activation, as well as strong enforcement of all copyright laws. Perhaps when people see how insane things have really become, they'll lobby for real change.

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dsafd[ Reply to This ] (none / 0) (#47)
by samezhen on Sat Jul 12, 2008 at 01:18:47 AM PDT

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hg[ Reply to This ] (none / 0) (#48)
by Anonymous User on Mon Jul 21, 2008 at 11:24:17 PM PDT

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