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Fair Terms

By Ed Foster, Section Columns
Posted on Thu May 06, 2004 at 08:28:22 AM PDT

How do we get vendors to play fair? I have a plan. Or at least I have a plan for how we can create a plan. But I'm going to need your help.


This week marks the first anniversary of the GripeLog, so it's a good time to talk about where we go from here. I enjoy what I'm doing, so I don't want to make any big changes to the GripeLog as it is. But I do want to find ways we can expand the franchise in order to deal with more issues more effectively.

Of course, expansion would be easier if I have a little more revenue. In that regard, I've talked before about the idea of having a "classified" ad section on my website, and I think some experiments we've tried recently have shown us how we can get it started. We still have a few technical issues to wrestle with, but I should have more to say about this in a few weeks. But the basic idea is we'll provide an inexpensive way for even the smallest businesses to promote their products or services to a technically savvy readership.

One frustration for me has been the number of issues that come up every week that I simply don't have the bandwidth to even mention, so I'm going to bring in a little help. Those of you who hang out at my website know Jeff Foster, my son and webmaster, has some opinions of his own. As one who grew up with the Internet, he's usually way ahead of me in knowing the latest news impacting fair use, chilling effects, stupid patents, etc. So starting next week, Jeff will begin a weekly news wrap-up in the UnFairUse section of the GripeLog to keep us all abreast of what's going on. I think you'll enjoy it.

But the biggest frustration for all of us is the seemingly inexorable trend of vendors adopting DRM, nastier and nastier sneakwrap licenses, privacy policies that deprive customers of all privacy, etc. How do we make a dent? One reader suggestion I recently discussed is the idea of doing "product comparison" of terms. I requested that readers send me examples of both good and bad license agreements and, so far, the results have been a bit surprising.

Of course, there are plenty of examples of bad terms, and I'll be compiling some of the worst to discuss in the near future. But readers have also pointed to a number of vendors who provide a reasonably fair deal, not just because of what the license agreement says but in the context of whole deal and how well the vendor discloses the important stuff up front. If we can provide a mechanism for readers to share information about which companies have the better terms and which have the worst, it will help all of us make better buying decisions. And that in turn will encourage more companies to offer fairer terms.

So right now we're starting the "Fair Terms" project. Over the next few weeks, and in between gripes, we'll be looking at the fair and unfair terms readers have pointed out and trying to understand what the differences really are. The first goal is to develop our test plan. I know a few things about product comparisons, so I know we need a set of objective criteria that different reviewers can apply to the same product and come up with similar results. That's going to take some time to develop, but I think we'll learn a lot on the way.

It's also going to take one other thing. I'm not going to have a paid staff of reviewers - you're the "Fair Terms" review staff. Sharpen your pencils and let's go.

--------------------

Post your comments about this column below or write me directly at Foster@gripe2ed.com. To receive this column every week in my free e-mail newsletter, please go to my subscription page and follow the instructions to opt-in for the EdFoster mailing list.

< Reader Voices: SCO Suits | Used News: MS DRM Coming, Rambus Rambles On, RIAA RIAAs Some More >


Display: Sort:
Fair Terms | 52 comments (52 topical) | Post A Comment
fair terms, excellent idea[ Reply to This ] (none / 0) (#1)
by Anonymous User on Thu May 06, 2004 at 06:17:51 PM PDT

Ed, Fair Terms is an excellent idea. Let me suggest a company, Captools (produces software to track investments, www.captools.com) as an entrant for a fair company. They continually post updates to their software, at their web site for download, and these get posted about monthly, as they encounter bugs/enhancements. Their software is licensed per user, but there is not continual hounding of the user for verification; your license is good for 1 year for enabling downloading of updates, but if you don't update, the software does not shut off; you just can't download updates for installation Their license is fairly short, compared to others, and not full of tons of legalese. Regarding Fair Terms, I think if this gets a good response in terms of building feedback, then I think the good feedback should be passed back to those companies who are good, to know that they should use, as promotion of their products, the fact that they DO have a reasonable license agreement; this may make other consumers aware, and actually cause consumers to LOOK for fairer agreements in software. Just my two cents. Nick

[ Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#6)
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[ Parent | Reply to This ]


fvbh[ Parent | Reply to This ] (none / 0) (#9)
by Anonymous User on Wed Oct 22, 2008 at 01:36:23 AM PDT

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[ Parent | Reply to This ]


fgbb[ Parent | Reply to This ] (none / 0) (#11)
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[ Parent | Reply to This ]


gbvv[ Parent | Reply to This ] (none / 0) (#13)
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[ Parent | Reply to This ]


gfdd[ Parent | Reply to This ] (none / 0) (#15)
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[ Parent | Reply to This ]


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[ Parent | Reply to This ]


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[ Parent | Reply to This ]


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[ Parent | Reply to This ]


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[ Parent | Reply to This ]


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[ Parent | Reply to This ]


Fair Terms Start at Home[ Reply to This ] (none / 0) (#2)
by siece on Fri May 07, 2004 at 12:47:17 AM PDT

Personally, what I'd like to see in a licence agreement is any sign that the vendor actually knew what s/he was doing when s/he wrote the program. I do a bit of computer programming as a hobby, so I've got some experience with writing software.

When I build a website or web based application for somebody, I gaurantee that it will work as intended, and that it won't introduce any new security problems into your system. If someone asks me to install third party software that has documented problems, I tell the customer about the problems before I install it. If possible, I also tell them about alternatives that do the same thing, but don't cause security problems.

When I write a website, I gaurantee it meets all W3C Priority 1, 2, and 3 standards, as well as all Section 508 guideline. As I direct result, I can also gaurantee it works with every possible browser that supports HTML 4.01 standards (all browsers less than 4 years old), or make it backward compatable to any previous version, if you need to support very old browsers.

Beyond that, I further gaurantee that if I screw up and my software somehow fails to perform as advertised, I'll fix it. If I can't fix it, you get a refund.

I've been doing this for more than four years, and haven't had to go back and fix anything yet. Much as my ego would like to think otherwise, this is not because I have somehow been granted powers beyond mere mortal programmers. It's because when I sat down in my Intro to Comp Sci Class, the professor explained that there was a Right Way and a Wrong Way to write software. If you do it the Right Way, then your software will work the way you intended it to on all possible hardware which meets your minimum system requirements[1], and if you do it the Wrong Way, it won't.

[1]This assumes your hardware vendor was honest about what you bought.
http://www.siece.net
[ Reply to This ]


One of the best privacy policies[ Reply to This ] (none / 0) (#3)
by Anonymous User on Tue May 11, 2004 at 12:44:22 PM PDT

The policy that Brian Livingston posts on his web site is one of the best I have encountered. It is short, simple, plain english, and to the point. I quote here for your quick reference:

"All subscribers to Brian's Buzz on Windows are covered by my Ironclad Privacy Policy:

  • I will never sell, rent, or give away your address to any outside party, ever;
  • I will never send you any unrequested e-mail, besides newsletter updates; and
  • All unsubscribe requests are honored immediately, period.

    When you set your preferences or upgrade to the paid newsletter version, you may provide some personal contact information (for example, an alternate e-mail address). Your personal contact information will never be used except to contact you if there is a question about your subscription. I will never sell, rent, or give away your personal information to any outside entity, ever.

    When you visit a page at BriansBuzz.com where you can sign up for a subscription to the newsletter, your browser may write a "cookie" file. This is a tiny, plain text file that counts the number of unique visitors and what web sites they came from. It does not contain any personal identifiable information. You can stop your browser from using cookies by changing your settings, but there is no privacy benefit from doing so.

    I encourage you to contact me if you have any questions or concerns about the use of your information."
  • This policy states his position on what he will and will not do, explains computer jargon, and encourages feedback. If more sites used such simple english, we could all understand what we were getting.

    [ Reply to This ]


    Arescom's Agreement[ Reply to This ] (none / 0) (#4)
    by josephchapman on Thu May 13, 2004 at 08:27:59 PM PDT

    I've stayed at a couple of hotels in the 'Prime' chain (AmeriSuites, Wellesley) and there's a couple of issues with their 'free high-speed internet.'

    First is that it's not free and sometimes not high-speed. The 'free' part should be easy to dispute since its listed as such on the hotel web site. However when you arrive you are informed that it's $9.95 a night when you plug into the network. You are informed and have a choice to decline at that time.

    The bigger part I have a problem with -- and considerable doubt it could be enforced -- is their license agreement.

    I've captured and included it below. Like many agreements and ISPs they make no guarantee for a minimum level of service. If your throughput drops to sub-modem levels, 'oh well' seems to be the attitude of their tech support.

    But when I find really interesting is the various parts of the agreement.

    Section 2.2 states they can make changes and you have to periodically check on their website. I couldn't find this agreement anywhere on their website. I had to go through the motions of renting another night in order to see the agreement.

    Section 7.1(e) states that you may not "post, transmit or link to sexually explicit material."
    There go my first amendment rights...

    In 7.3 and 7.4 you agree that you are responsible for any data that you recieve or send through the network and that Arescom is in no way liable or responsible.

    But in 7.5... well, let me just quote it:

        7.5 License Grant.  You hereby grant to ARESCOM a nonexclusive,
    sublicensable, transferable, royalty-free, worldwide, perpetual license, to
    use in any way any ideas or materials that You submit to ARESCOM or in
    connection with Your use of the Service.

    Any corporate email I send, any documents I ftp, any digital photos I email home, is licensed to them. When I download other copyrighted material that states it cannot be cross-licensed... who's agreement have I violated?

    These kinds of agreements are insane.
    However, in Arescom's defense, you have the option of declining and not using the service if you disagree.

    -----------------------------------------------
    Following is Arescom's agreement for using the service.
    -----------------------------------------------
        PLEASE READ THE FOLLOWING TERMS & CONDITIONS AS THEY CREATE A BINDING
    LEGAL CONTRACT BETWEEN YOU AND ARESCOM GOVERNING YOUR USE OF THE ARESCOM
    HOSPITALITY NETWORK HIGH-SPEED SERVICE  (THE "SERVICE").

        THIS AGREEMENT ALSO LIMITS THE LIABILITY OF ARESCOM, THE HOTEL, MOTEL
    OR OTHER PROPERTY AT WHICH THIS SERVICE IS ACCESSED (EACH SUCH PROPERTY
    TOGETHER WITH ITS OWNERS, MANAGERS AND OPERATORS, THE "PROPERTY").  

        BEFORE YOU BEGIN USING THE SERVICE, YOU MUST READ ALL OF THESE TERMS AND
    CONDITIONS BY CONTINUOUSLY SCROLLING DOWN THROUGH THE ENTIRE DOCUMENT AND
    CLICKING THE "I ACCEPT" BUTTON AT THE END.  IF YOU DO NOT AGREE TO BE BOUND
    BY THE TERMS OF THIS AGREEMENT, CLICK "I DO NOT ACCEPT" AND IMMEDIATE EXIT
    AND DISCONTINUE ALL USE OF THE SERVICE.

    1.  ELIGIBILITY
        To register and use the Service You must be at least eighteen (18) years
    old. You must register using Your own name and, if requested, You must
    provide a credit card account number which is issued in Your name or which
    You are authorized to use. Upon completing the registration process for the
    Service You will be activated.

    2.  ACCEPTANCE OF TERMS
        2.1 Acceptance.  In addition to clicking the "I Accept" button below,
    Your use of the Service will constitutes acceptance of this Agreement (any
    continued use after the implementation of any revisions to this Agreement
    constitutes your acceptance of any such revisions).  If at any time You do
    not agree to be bound by the terms and conditions herein, or in any
    modifications made hereto, You must immediately cease all use of the Service
    and cancel Your AHN High Speed Service account.  Cancellation of this
    Agreement and immediate cessation of Your use of the Service is Your sole
    remedy in the event you do not accept the terms of this Agreement.

        2.2 Agreement Changes.  ARESCOM may revise this Agreement from time to
    time in ARESCOM's sole discretion.  You are responsible for reviewing the
    current version of this Agreement on the Service web site located at
    www.arescom.com (the "AHN Website") each time you use the service to
    ascertain the current terms and conditions governing Your use of the Service.
    Although ARESCOM may from time to time notify you of such revisions, You
    acknowledge and agree that ARESCOM has no obligation to do so and that the
    provision of any such notice shall not obviate your continued obligation to
    independently review the AHN Website for changes to this Agreement as set
    forth herein.

    3.  ARESCOM'S PRIVACY POLICY
        3.1 ARESCOM's Use.  In order to use the Service, You may be required to
    provide ARESCOM and/or the Property certain information about Yourself.  
    Both personal and aggregate information (e.g., traffic and transactional data
    not personally identified with You) may be collected through registration,
    tracking and otherwise to improve the Service and better serve You.  ARESCOM
    and the Property may exchange such information with each other but do not
    otherwise currently share such information with third parties, though ARESCOM
    reserves the right to do so in the future.  You may request to review or make
    changes or deletions to your personal information by contacting ARESCOM at
    www.arescom.com.  Additional terms and conditions regarding ARESCOM's use of
    collected information may be set forth in ARESCOM's then current Privacy
    Policy, available at www.arescom.com, which ishereby  incorporated herein
    by reference.  

        3.2 Third Party Use.  Third parties sites that may be accused through the
    AHN High Speed Service ("Third Party Sites") may collect personal information
    about You.  Depending on the terms and conditions applicable to such sites,
    if any, such third parties may use or disclose Your personal information for
    any purpose in their discretion.  In any event, any use or disclosure of Your
    personal information by such third parties is not governed by this Agreement,
    and neither ARESCOM nor the Property, shall not be liable in any way for any
    such use or disclosure.  You are solely responsible for review all third party
    privacy policies or other terms and conditions which may govern a third party's
    use of Your personal information.

    4.  SECURITY
        You are solely responsible for all use of Your Service account and for the
    security of Your identification codes passwords, Your files and file name(s)
    and any other information You disseminate through use of the Service or
    through other Internet services. Therefore, it is Your responsibility to
    secure Your computer equipment so that only authorized users can gain access
    to Your Service account. You may not permit others to use Your Service
    account. You agree to: (a) immediately notify ARESCOM of any unauthorized use
    of Your service or any other breach of security; and (b) ensure that You exit
    from Your service at the end of each session.

    5.  PAYMENT
        5.1 Access Service Fees.  The fees for the Service (the "Service Fees"),
    if any, may be set forth on the service registration pages, or other AHN
    Website pages, and/or available at the front desk of the Property.  Your
    access and use of the Service is subject to payment of the Service Fees (and
    compliance with all other terms an conditions set forth herein.)  ARESCOM and
    the Property reserve the right to change the Service Fees at any time with or
    without notice in their sole discretion.

        5.2 Monthly Access.  [Service is provided and charged on a daily basis
    unless you are specifically advised by ARESCOM that a longer service term
    is available.]  All Fees for service longer than one (1) month in duration
    are due one (1) month in advance of your use of the Service.  Thus Your first
    charge for such service will begin Your billing cycle.  At the end of the
    first month You will be charged again for the next month in advance unless
    You terminate the service. Monthly recurring charges are not prorated.  
    Partial credit is not given to customers who change their price plan to
    another price plan, disconnect, cancel or are suspended from the service
    during a billing month.

        5.3 Method of Payment.  Payment for the service must be made by a
    qualifying credit card unless the Property has provided you with a pre-paid
    AresCard? access card or has otherwise specifically agreed to bill You for
    the Service on your hotel/motel bill ("Hotel Statement Billing").  ARESCOM
    and/or the Property, as applicable, may require payment in advance of your
    use of the AHN High-Sped Service.  All payments shall be made pursuant to the
    terms of any additional pricing and other information relating to the service,
    made available available during the registration process, or on the AHN Web
    Site, which is hereby incorporated by reference in this Agreement.

        5.4 Credit Card Billing.  
            (a) You authorize ARESCOM to charge any amounts payable by You in
    connection with Your use of the Service automatically to the credit card You
    provided in the registration process or such credit card number You provide
    thereafter, subject to the terms and conditions of the agreement between You
    and Your credit card issuer.
            (b) It is Your responsibility to update the credit card information
    that You use to pay for the Service.  If You bill Your use of Service to Your
    credit card, Your right to use the service is subject to any limits
    established by Your credit card issuer.  ARESCOM may also make other billing
    options available.  If ARESCOM makes other billing options available You
    agree to abide by terms and conditions applicable to those options.

    6.  RIGHTS AND RESPONSIBILITIES OF ARESCOM
        6.1 Ownership; Limited License.  All intellectual property rights,
    trademarks, service marks and logos described in or relating to the Service
    or the AHN Website are owned by ARESCOM, the Property, and/or their respective
    licensors.  ARESCOM hereby grants You a nonexclusive, nontransferable,
    nonsublicensable, limited license to use the Service solely for Your personal
    non-commercial use.  You agree not to resell the Service or use of or access
    to the Service.

        6.2 Content.  ARESCOM does not pre-screen services, information, data,
    text, messages, postings, or other materials including links to other sites
    ("Content") accessed through the Service.  ARESCOM and its designees shall
    have the right (but not the obligation) to monitor any and all traffic routed
    through the Service, and in their sole discretion to refuse, block, move or
    remove any Content that is available via the Service. Without limiting the
    foregoing, ARESCOM shall have the right to remove any Content that violates
    this Agreement or is otherwise objectionable, in ARESCOM's sole discretion.
    You agree that You must evaluate, and bear all risks associated with, the use
    of any Content, by whomever provided, including any reliance on the accuracy,
    completeness, or usefulness of such Content.

        6.3 Third Party Sites and Services.  ARESCOM shall not be liable for any
    loss or damage of any sort incurred as the result of any interaction between
    You and any vendor or other third party whose products, services and/or site
    is accessible through the AHN Web Site or the Service.  Such matters,
    including, without limitation, your access of, correspondence with, or
    participation in promotions of such third parties, including payment and
    delivery of related goods or services, and any other terms, conditions,
    warranties or representations associated with such interactions, are solely
    and strictly between You and the vendor.  You hereby agree to defend,
    indemnify and hold ARESCOM, the Property and their respective agents harmless
    from and against any claims, suits, damages liabilities or expenses incurred
    in connection with in connection with Your access to such vendors and third
    parties.

        6.4 Law Enforcement Obligations.  ARESCOM cooperates fully with federal
    and state enforcement officials investigating unlawful behavior on Service's
    system, and You are required to do the same.  You acknowledge and agree that
    ARESCOM may preserve Content and may disclose Content if required to do so by
    law or in the good faith belief that such preservation or disclosure is
    reasonably necessary to: (a) comply with legal process; (b) enforce this
    Agreement; (c) respond to or address claims that any Content violates the
    rights of third-parties; or (d) protect the rights, property or personal
    safety of ARESCOM, its users and the public.

    7.  ADDITIONAL USER RESPONSIBILITIES
        7.1 Representations.  You represent and warrant that You meet ARESCOM's
    requirements, as set forth herein or on the AHN Website, regarding eligibility,
    payment, and Your e-mail I.D., and that You will preserve ARESCOM's rights and
    the rights of others.  In addition, You represent and warrant that you will
    not:
        (a) print or download material from the Service except for Your own
    personal non-commercial purposes;
        (b) alter any aspect of the Service;
        (c) violate the terms and conditions of third parties who provide You
    with materials, including Software;
        (d) post or transmit any material You do not have the right to transmit,
    including without limitation: (i) under law (such as copyright, trade secret
    or securities laws, or laws regarding proprietary rights); or (ii) under
    contractual or fiduciary relationships with, including without limitation,
    Your employer (such as nondisclosure or proprietary rights agreements);
        (e) post, transmit or link to sexually explicit material;
        (f) post or transmit any file that contains viruses, corrupted files or
    any other files that may damage a third party's computer or computer network;
    or
        (g) violate any other applicable law or regulation while accessing and
    using the Service or the AHN Website.

        7.2 Third Party Claims.  ARESCOM and third parties who contribute to the
    Service may bring claims against You for violations of this Agreement.

        7.3 Responsibility for Content.  You acknowledge and agree that ARESCOM
    does not have control over what may be accessible through the Service and
    that You are responsible for protecting Yourself from harmful, inaccurate,
    or offensive information, etc.  You understand and agree that by using the
    Service, You may be exposed to Content that is offensive, indecent, sexually
    explicit or objectionable.  By registering for and accessing the Service You
    understand and agree that all Content, whether publicly posted or privately
    transmitted, are the sole responsibility of the person(s) from whom such
    Content originated. Therefore, You, and not ARESCOM, are entirely responsible
    for all Content that You access, view, upload, post, or otherwise transmit
    via the Service. ARESCOM does not control the Content posted via the Service
    and, as such, does not guarantee the accuracy, integrity or quality of such
    Content.

        7.4 Transmission.  You understand that the technical processing and
    transmission of the Service, including Your Content, may involve: (a)
    transmissions over various networks; and (b) changes to conform and adapt to
    technical requirements of connecting networks or devices, and that under no
    circumstances will ARESCOM be liable in any way for any Content, including,
    but not limited to, any errors or omissions in any Content, or any loss or
    damage of any kind incurred as a result of the use of any Content posted or
    otherwise transmitted via the Service.

        7.5 License Grant.  You hereby grant to ARESCOM a nonexclusive,
    sublicensable, transferable, royalty-free, worldwide, perpetual license, to
    use in any way any ideas or materials that You submit to ARESCOM or in
    connection with Your use of the Service.

        7.6 Non-Interference.  You shall not interfere with or disrupt: (a) the
    use and enjoyment of the Services by other users; or (b) the Services or
    servers or networks connected to the Service (including, without limitation,
    any attempt to gain unauthorized access to other computer systems or networks
    connected to the Service).

        7.7 Third Party Restrictions.  Please note, there may be additional use
    and distribution restrictions imposed by third parties with respect to: (a)
    Content and/or services available on third party web sites accessible through
    the Service; and (b) Content and/or services provided by ARESCOM's third party
    vendors and suppliers as part of the Service made available by ARESCOM.  You
    are responsible for carefully reviewing and abiding by any applicable terms
    and conditions imposed by such parties.

        7.8 Report of Abuse.  You agree to report any violations of this Agreement
    by other users of the Service of which you become aware by contacting ARESCOM
    at www.arescom.com.

    8.  DISPUTE RESOLUTION
        8.1 SELECTION OF ARBITRATION.  IT IS IMPORTANT THAT YOU READ THIS ENTIRE
    SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH
    FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A
    COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU CONTINUE TO HAVE
    CERTAIN RIGHTS TO OBTAIN RELIEF FROM A FEDERAL OR STATE REGULATORY AGENCY.

        8.2 Binding Arbitration.  The arbitration process established by this
    section is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. ?? 1-16.
    You have the right to take any dispute that qualifies to small claims court
    rather than arbitration. All other disputes arising out of or related to this
    Agreement (whether based in contract, tort, statute, fraud, misrepresentation
    or any other legal or equitable theory) must be resolved by final and binding
    arbitration. This includes any dispute based on any product, service or
    advertising having a connection with this Agreement and any dispute not
    finally resolved by a small claims court. The arbitration will be conducted
    by one arbitrator using the procedures described by this Section. If any
    portion of this Dispute Resolution Section is determined to be unenforceable,
    then the remainder shall be given full force and effect.

        8.3 Consumer Arbitration Rules.  The arbitration of any dispute involving
    $10,000 or less shall be conducted in accordance with the Consumer Arbitration
    Rules of the American Arbitration Association ("AAA"), as modified by this
    Agreement, which are in effect on the date a dispute is submitted to the AAA.  
    The AAA's Commercial Arbitration Rules and fee schedules will apply to any
    disputes in excess of $10,000. You have the right to be represented by counsel
    in arbitration. In conducting the arbitration and making any award, the
    arbitrator shall be bound by and strictly enforce the terms of this Agreement
    and may not limit, expand, or otherwise modify its terms.

        8.4 NO JOINDER OR CLASS ACTION.  NO DISPUTE MAY BE JOINED WITH ANOTHER
    LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED
    ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE NOT
    EXPRESSLY AUTHORIZED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR
    ATTORNEYS' FEES, UNLESS SUCH DAMAGES ARE EXPRESSLY AUTHORIZED BY A STATUTE.
    YOU AND ARESCOM BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE
    EXCLUDED UNDER THIS AGREEMENT. NOTHING IN THIS AGREEMENT LIMITS THE
    ARBITRATOR'S AUTHORITY TO AWARD DAMAGES THAT ARE THE DIRECT RESULT OF
    ARESCOM'S WILLFUL MISCONDUCT.

        8.5 Injunctive Relief.  Notwithstanding the foregoing, You agree that
    ARESCOM would be irreparably harmed by the use of the Service in violation
    of this Agreement, including without limitation violation of ARESCOM's
    intellectual property rights, and that ARESCOM shall be entitled to obtain
    injunctive relief to prevent such uses. Such remedy shall not be deemed to
    be an exclusive remedy, but shall be in addition to all other remedies
    available at law or in equity.

        8.6    EXPIRATION OF CLAIMS.  ANY CLAIM OR DISPUTE ARISING OUT OF OR
    RELATING TO THIS AGREEMENT MUST BE BROUGHT WITHIN TWO (2) YEARS AFTER THE
    DATE THE BASIS FOR THE CLAIM OR DISPUTE FIRST ARISES.

        8.7    Arbitration Information and Filing Procedures.  Before You take a
    dispute to arbitration or to small claims court, You must first contact
    ARESCOM's customer account representatives at the customer service number
    on Your ARESCOM bill for the services, or write to ARESCOM at Service,
    ____________________ and give ARESCOM an opportunity to resolve the dispute.
    Similarly, before ARESCOM takes a dispute to arbitration, ARESCOM must first
    attempt to resolve it by contacting You. If the dispute cannot be
    satisfactorily resolved within sixty days from the date You or ARESCOM is
    notified by the other of a dispute, then either party may then contact the
    AAA in writing at AAA Service Center, 134555 Noel Road, Suite 1750, Dallas,
    Texas 75240-6620 and request arbitration of the dispute. Information about the
    arbitration process and the AAA's Arbitration Rules and its fees are available
    from the AAA on the Internet at http://www.adr.org/, or by contacting ARESCOM
    at http://www.arescom.com or AHN High Speed Service, 3541 Gateway Blvd,
    Fremont, CA 94538. The arbitration will be based only on the written
    submissions of the parties and the documents submitted to the AAA relating to
    the dispute, unless either party requests that the arbitration be conducted
    using the AAA's telephonic, on-line, or in-person procedures. Additional
    charges may apply for these procedures. Any in-person arbitration will be
    conducted at a location that the AAA selects in Alameda County, California.
    Any arbitration shall remain confidential. Neither You nor ARESCOM may
    disclose the existence, content or results of any arbitration or award,
    except as may be required by law, or to confirm and enforce an award.

        8.8 Fees and Expenses of Arbitration.  You must pay the applicable AAA
    filing fee when You submit Your written request for arbitration to the AAA.
    The AAA's filing fee and administrative expenses for a document arbitration
    will be allocated according to the AAA's Rules, except that for claims of
    less than $1,000, You will only be obligated to pay a filing fee of $20 and
    ARESCOM will pay all of the AAA's other costs and fees. If You elect an
    arbitration process other than a document (or "desk") arbitration, You must
    pay Your allocated share of any higher administrative fees and costs for the
    process You select. Unless applicable substantive law provides otherwise,
    each party will pay its own expenses to participate in the arbitration,
    including attorneys' fees and expenses for witnesses, document production
    and presentation of evidence. The prevailing party may, however, seek to
    recover the AAA's fees and the expenses of the arbitrator from the other
    party.

    9.  TERM AND TERMINATION
        9.1 Term.  This Agreement shall commence on the date You register for
    the Service and shall continue for the term specified during the registration
    process.

        9.2 Termination.  ARESCOM reserves the right to cancel or suspend this
    Agreement without refund and without notice for any reason at any time.  You
    are entitled to cancel this Agreement upon proper written notice, provided
    You immediately cease all use of or access to the Service upon giving such
    notice.  Upon termination or expiration of this Agreement for any reason, You
    will immediately cease Your use of and access to the Service.  Neither party
    shall be liable to the other party for any liabilities or damages arising out
    of the termination or expiration of this Agreement in accordance with its
    terms.

        9.3 Cancellation Fee.  You agree that if You cancel this Agreement and
    terminate Your use of the Service before the expiration of any service period
    at least six (6) months in duration, You will pay one hundred dollars ($100)
    to ARESCOM for such early termination.  In addition, upon such termination,
    You will continue to owe all amounts due and payable to ARESCOM as of the
    date the notice of termination is received by ARESCOM.

        9.4 Re-registration.  If ARESCOM cancel Your account or terminate this
    Agreement for any reason, You agree not to reregister for or use the Service
    without ARESCOM's written permission. You agree that Your reregistration for
    the Service following the suspension or cancellation of Your account by
    ARESCOM without receiving written permission from ARESCOM will result in a
    charge to Your account of up to five hundred dollars $500 as well as
    termination of Your account.

        9.5 Survival.  Section 8 (Dispute Resolution), this Section 9.5
    (Survival), Section 10 (No Warranties), Section 11 (Limitation of Liability),
    and Section 12 (Miscellaneous) will survive termination or expiration of this
    Agreement for any reason.

    10. NO WARRANTIES
        10.1 THIRD PARTY CONTENT.  ARESCOM DOES NOT ENDORSE AND IS NOT
    RESPONSIBLE FOR: (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR
    STATEMENT MADE BY ANY PARTY ACCESSIBLE THROUGH USE OF THE SERVICE; (B) ANY
    CONTENT PROVIDED ON SITES LINKED THROUGH THE SERVICE; OR (C) THE CAPABILITIES
    OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE.

        10.2 DISCLAIMER OF WARRANTIES.  THE SERVICE AND SOFTWARE ARE PROVIDED ON
    AN "AS IS, AS AVAILABLE" BASIS.  ARESCOM DOES NOT WARRANT THAT USE OF THE
    SERVICE OR SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL
    BE CORRECTED.  WITHOUT LIMITING THE FOREGOING, ARESCOM, ITS LICENSORS,
    SUPPLIERS AND OTHER THIRD PARTIES WHO CONTRIBUTE TO THE SERVICE MAKE NO
    EXPRESS OR IMPLIED WARRANTIES, AND ARESCOM HEREBY EXPRESSLY DISCLAIMS ALL
    SUCH WARRANTIES (INCLUDING WARRANTIES OF TITLE, NONINFRINGEMENT, AND IMPLIED
    WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE),
    REPRESENTATIONS, OR ENDORSEMENTS REGARDING THE SERVICE, THE SOFTWARE, OR ANY
    THIRD PARTY MATERIAL AVAILABLE THROUGH THE SERVICE.

    11.    LIMITATION OF LIABILITY
        11.1 ASSUMPTION OF RISK.  YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR
    YOUR USE OF THE SERVICE AND OF YOUR ACCOUNT.  ARESCOM, ITS LICENSORS,
    SUPPLIERS AND OTHER THIRD PARTIES WHO CONTRIBUTE TO THE SERVICE ARE NOT
    RESPONSIBLE FOR ANY LOSS, DAMAGE OR COST (INCLUDING INCIDENTAL OR
    CONSEQUENTIAL DAMAGES) YOU OR ANYONE ELSE USING YOUR ACCOUNT MIGHT INCUR DUE
    TO YOUR USE OR INABILITY TO USE THE SERVICE.  IF YOU LIVE IN A STATE WHOSE
    LAWS PREVENT YOU FROM TAKING FULL RESPONSIBILITY AND RISK FOR YOUR USE OF THE
    SERVICE, ARESCOM'S LIABILITY IS LIMITED TO THE GREATEST EXTENT ALLOWED BY
    APPLICABLE LAW.

        11.2 LIMITATION.  NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE
    CONTRARY, IN NO EVENT SHALL ARESCOM'S LIABILITY OR THE LIABILITY OF ITS
    LICENSORS, SUPPLIERS, OR OTHER THIRD PARTIES WHO CONTRIBUTE TO THE SERVICE
    FOR: (A) INJURY TO PROPERTY OR PERSON CAUSED BY ARESCOM'S NEGLIGENCE,
    THE AMOUNT OF DIRECT DAMAGES TO THE PROPERTY OR PERSON; OR (B) ALL OTHER
    CLAIMS, ACTIONS OR DAMAGES PERMITTED UNDER THIS AGREEMENT, EXCEED THE FEES
    ACTUALLY RECEIVED BY ARESCOM FROM YOU DURING THE AFFECTED PERIOD WHETHER OR
    NOT ARESCOM OR SUCH THIRD PARTY IS ADVISED OF THE POSSIBILITY OF SUCH
    DAMAGES, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED
    REMEDY.

        11.3 INDEMNIFICATION.  YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS
    ARESCOM AND THIRD PARTIES WHO CONTRIBUTE TO THE SERVICE FROM ANY LOSS,
    DAMAGE, OR COST (INCLUDING ATTORNEYS' FEES) RESULTING FROM YOUR VIOLATION OF
    THIS AGREEMENT OR ANY ACTIVITY RELATED TO YOUR USE OF THE SERVICE.

    12.    MISCELLANEOUS
        12.1 Law.  This Agreement shall be governed by the laws of the State of
    California, and applicable federal law, without regard to conflict of laws
    provisions.  The parties hereby agree that all disputes relating to this
    Agreement or Your use of the Service shall be resolved, whether by
    arbitration or otherwise, in Alameda County, California.  The parties hereby
    submit to the personal jurisdiction of, and agree that venue is proper in,
    the state and federal courts located in Alameda County, California.

        12.2 Assignment.  ARESCOM may assign ARESCOM's rights and duties under
    this Agreement to others at any time without notifying You. You may not
    assign Your rights and duties under this Agreement to others.

        12.3 Interpretation.  The words of this Agreement, not the conduct
    between us or any trade practice, will control the interpretation of this
    Agreement. ARESCOM's decision not to enforce a particular provision of this
    Agreement does not mean that ARESCOM waives the right to enforce it. ARESCOM
    will only waive such a right in writing.

        12.4 Entire Agreement.  This Agreement, the Privacy Policy (if applicable)
    and any terms reference in this Agreement constitute the entire agreement
    between You and ARESCOM with respect to Your use of the Service and supercede
    all prior or contemporaneous agreements (whether written, oral, or electronic)
    between You and ARESCOM.  

        12.5 Severability.  If any of the provisions of this Agreement are
    determined to be invalid or unenforceable, then each invalid or unenforceable
    provision will be construed in a manner consistent with applicable laws to
    reflect, as nearly as possible, the original intentions of the parties, and
    the remaining provisions shall remain in full force and effect.

        12.6 Basis of Bargain.  The limitations of liability and disclaimer of
    warranties contained herein form a material part of the basis of bargain for
    the pricing and terms and conditions related to the Service and, therefore,
    are an essential part of this Agreement.

    Terms and Conditions. Copyright 2002-2003. ARESCOM. All Rights Reserved.  

               

    [ Reply to This ]



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