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Comcast Seems Clueless About Blacklists
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By Ed Foster, Section Gripes
Posted on Mon May 31, 2004 at 12:02:15 AM PDT
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An increasingly common experience is to discover that some of your e-mail is being blocked because your ISP has you sharing a server with a blacklisted spammer. What can make it all the more frustrating is when the ISP wont do anything about it, as in the recent experience of one Comcast cable modem customer.
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"Sites such as SpamCop have arisen to address the fact that many ISP's are happy to ignore spammers operating out of their networks as long as they can keep on adding paying customers," the reader wrote. "Recently, my Comcast server has been blacklisted by SpamCop and important e-mail is not being delivered to some of my clients. This is a continuing problem with Comcast, and -- as evidenced by the number of complaints on the Comcast help forums -- Comcast seems to have no interest in addressing the problem."
Since several ISPs were blocking his e-mail to their customers as a result of the SpamCop listing, the reader messaged Comcast in the hopes they would take appropriate action to remove the sources of spam from their server. Instead the helpful folks at Comcast replied:
"Thank you for contacting us regarding your Comcast High Speed Internet service. We're sorry but as the SpamCop server/service is the one that is blocking, you will need to contact SpamCop with your request."
Of course, Comcasts reply struck the reader as being either disingenuous or downright stupid. "Obviously, SpamCop is not going to listen to me," he noted. "Even if they did, if the source of spam is not dealt with, the Comcast mail server will just be listed again in a heartbeat. The only effective approach would be for Comcast to approach the major ISPs blocking servers on the SpamCop list and to convince them to stop blocking e-mail originating at Comcast. It would also be helpful if Comcast then identified the offending computer(s) and shut down the spam at the source."
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