Free Technology Newsletters
» All 33 InfoWorld Newsletters
Technology & Business Daily
 
InfoWorld
 
   

BuyMusic's Privacy Policy Hits the Wrong Notes

By Ed Foster, Section Columns
Posted on Thu Aug 28, 2003 at 10:02:02 AM PDT
Since the lawyers who write privacy policies and other sneakwrap terms tend to overreach, we never know for sure if a company will actually do all the nasty things its legalese says it can do. Ultimately, you have to decide who you can trust. One company I would recommend that you not trust is music download service BuyMusic.com.


Several readers have pointed me to BuyMusic's privacy policy as a particularly egregious one. "If you think Ticketmaster's privacy policy is bad, take a look at BuyMusic.com," wrote a reader. "According to the privacy policy, BuyMusic.com can use your personal information anyway they feel like ... (which includes) using Digital Rights Management (DRM) in 'creative' ways. Very scary."

Indeed, it is scary. The most alarming term, underlined for emphasis, states that: "Except as limited below, we reserve the right to use or disclose your personally identifiable information for business reasons in whatever manner desired." I searched the rest of the document in vain for any significant "limited below" constraints BuyMusic was putting on itself. Instead, the document just re-emphasized again and again that the company can do as it pleases.

As a pay-per-tune download service like Apple's iTunes, BuyMusic can collect quite a bit of information about you, including credit card number number, phone number, email address, music preferences, and download history. It can collect that information "on behalf of other merchants and share it with them." It can disclose, sell, trade, or rent your information without your consent. It can even sell its "End User information database" to another party while continuing to use the database in its operations.

The no-holes-barred nature of BuyMusic's privacy policy is bad enough, but its talk about using DRM creatively makes it absolutely creepy. Now, even an anti-DRM fanatic like me can understand that a paid music service is going to have to employ some form of copy protection in order to sign up record companies. But what kind of personal information might BuyMusic's DRM agents collect and how might the company use it? The one example the privacy policy gives is that copying limitations "might be extended in exchange for your agreement to allow use of your Personally Identifiable Information in creative ways (e.g. download a sponsor's screensaver to your cell phone)." In other words, to cut additional copies of a tune you already paid to download, you might have to let them spam your cell phone. I guess that's creative, but I could think of a few other words that might describe it better.

So BuyMusic's privacy policy is about as bad as they come, but does that mean the company will actually abuse its customers' information? I don't know, but there is one more point I should bring up about the privacy policy to help you decide if you can trust this organization. One of its more innocuous-seeming terms is that all your information "will be shared with Buy Network Inc. and its affiliate companies." And who might those affiliates be? It's not clear, but one company that's out of the same stable is Fax.com.

My old readers know that Fax.com is the king of junk faxes. And you certainly don't have to take my word for it, as a little Googling will show the innumerable FCC findings, lawsuits, legislative activity, etc. aimed at stopping Fax.com's practices. "Fax.com, with high-level technology and low-level respect for the law, runs a 24-hour privacy invasion operation that continually spews unsolicited faxes and prerecorded phone calls," said California Attorney General Bill Lockyer just last month in filing a consumer protection lawsuit against the company.

Not surprisingly, Fax.com seems to be trying to operate under other names now, but up until last year, it was still quite publicly acknowledged as one of the properties financed by holding company ThinkTank. ThinkTank, owned by Scott Blum, founder of Buy.com and Pinnacle Micro, gave birth to a number of start-ups in the late 1990s, with Fax.com being one of the few survivors. BuyMusic.com is the latest start-up in the Blum/ThinkTank portfolio.

So is Fax.com one of the affiliates with which BuyMusic.com will share information about its customers? BuyMusic.com did not respond to my request to discuss their privacy policy by press time, so we don't know. Since ThinkTank has recently stopped bragging on Fax.com as one of its progeny, perhaps the junk fax house will not get to share BuyMusic's customer information. But given the privacy policies of the fledgling BuyMusic.com, and the privacy practices of companies with similar origins, do you want to take the chance?

--------------------

Post your comments about this column below or write me directly at Foster@gripe2ed.com. To receive this column every week in my free e-mail newsletter, please go to my subscription page and follow the instructions to opt-in for the EdFoster mailing list.

< Register.com "Coming Soon" Case: Dumb and Dumber | Excel Can't Read Works Spreadsheet Files >


Display: Sort:
BuyMusic's Privacy Policy Hits the Wrong Notes | 9 comments (9 topical) | Post A Comment
BuyMusic & other privacy issues[ Reply to This ] (none / 0) (#1)
by Anonymous User on Thu Aug 28, 2003 at 11:53:33 AM PDT

   None of this buying and selling of customer demographic info is really new but it is getting rapidly worse.  I take the following steps:

1. a credit card (in a variant of my name) only for on-line purchases and never used for anything else.  The bill for this goes to:
2. a rented "blind-drop" mailbox where I pick up the credit card bill and discard everything else.
3. an e-mail address I check once a month for the sole purpose of deleting everything received there.
4. a cell-phone number that I never use except for sites that insist on a phone number.  (The phone hasn't even been turned on in months.)

Total out-of-pocket expenses: $44.60 per month for all of the above - around $1.50 per day.

Anytime I insert personal information in a web page or a registration or a license agreement, they get the "dead-end" info listed above.

End result:
 almost NO spam at my real e-mail
 almost NO junk-mail in my real mailbox
 almost NO telemarketers at my real phone #

You CAN protect your privacy if you try.

[ Reply to This ]



protecting your privacy[ Parent | Reply to This ] (none / 0) (#3)
by Anonymous User on Thu Aug 28, 2003 at 08:06:53 PM PDT

You are correct; you CAN protect your privacy. BUT, you should not HAVE to DO SO ! It should be a given, if you are paying for a product, that your info is protected. In your case, you're spending almost $500.00 per year, just to protect your information; I'm not critisizing you; I'm pointing out that you, or I, should NOT HAVE TO PAY to do this !!

[ Parent | Reply to This ]


music privacy[ Reply to This ] (none / 0) (#2)
by Anonymous User on Thu Aug 28, 2003 at 08:03:59 PM PDT

SO, it's WRONG if teenagers pirate music, but it's OK for the big guys to pirate our personal data after we PAY for songs? No wonder corporate america is screwed up.

[ Reply to This ]


buymusic.com[ Reply to This ] (none / 0) (#4)
by Anonymous User on Fri Aug 29, 2003 at 06:12:19 AM PDT

It may be considered an invasion of privacy, but not really. They've told exactly what they will do IF YOU LET THEM. You have a choice of whether or not to buy from them. If you don't like the consequences, DON'T BUY FROM THEM. Take responsibility for your own actions. It's not their fault! By the way, the phrase "no holes barred" really should be "ho holds barred", as in wrestling holds like the full-nelson, etc.!

[ Reply to This ]


"No holes barred" is the correct phrase[ Parent | Reply to This ] (none / 0) (#7)
by Anonymous User on Tue Sep 02, 2003 at 06:12:22 PM PDT

I think the original phrase "no holes barred" was what was intended, as in "we will screw you any way we want."

[ Parent | Reply to This ]


Interesting Browser action[ Reply to This ] (none / 0) (#5)
by Anonymous User on Mon Sep 01, 2003 at 06:51:04 PM PDT

It seems that theyre sniffing browsers on the Privacy Notice Page Ed gives. I get the following when I try using Firebird: Thank you for visiting BuyMusic.com. In order to take full advantage of BuyMusic.com's offerings you must be on a Windows Operating System using Internet Explorer version 5.0 or higher. Wonder why? The page appears to display fine when I set Firebird to return IE 6 as browser type.

[ Reply to This ]


Interesting Browser Action[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Tue Sep 02, 2003 at 11:48:38 AM PDT

From their website: Why do I need Internet Explorer instead of Netscape or another browser? Your browser must be Internet Explorer. (See Minimum System Requirements.) If you browse the site with Netscape you cannot purchase and download music. The reason is that your music files are wrapped in DRM encryption, which is unencrypted by the license that you download when you download the music file. The license download requires and Active-X control which is only compatible with Internet Explorer. Without it you cannot download your license and your music stays encrypted and unusable.

[ Parent | Reply to This ]


buymusic.com conflict[ Reply to This ] (none / 0) (#8)
by tpotter on Thu Sep 11, 2003 at 01:31:48 PM PDT

So I go to itunes.com and they say - go away you windows loser !!

So I go to buymusic.com and they say - go away you loser we only support internet explorer.

So I say bugger off the both of you. Don't tell me what to use.

Soon we will have to go back to uucp and point to point modem connections.

Ah, the good ol'e days, when the net was for nerds and the bandwidth was sweet.

[ Reply to This ]



Here is good website[ Reply to This ] (none / 0) (#9)
by Anonymous User on Tue Feb 22, 2005 at 08:24:17 PM PDT

Here is good website I will introduce it to my friends website imiquimod pic bbs Article links sitemap sitemap2 links add Health links all Article hpv net freewebpage1 seocn googlecn aakkfree healthcn hpvcn szseo stds ccctvxxyyzz aaccoo xbcnorg aakkorg google aakkorglink 1 2 3 4 5 6 7 8 9 10
cctv

[ Reply to This ]


BuyMusic's Privacy Policy Hits the Wrong Notes | 9 comments (9 topical) | Post A Comment
Display: Sort:
Recent Entries
A few things
15 comments

Thank you
19 comments

Ed Foster: 1949-2008
80 comments

Dell notebook turns into a Bad Buy
15 comments

Of Apple, Psystar users, and copyright
12 comments

The suspicious death of XP support
38 comments

More The Gripelog...

Submit a gripe
About the Author
Email Ed Foster

Help Ed and his readers build these projects:
The Gripewiki
The EULA Library

Login
Make a new account
Username:
Password:

Live Gripes
Has AOL Changed Their Ways?
52 comments

A Nestle SweeTarts Conspiracy
205 comments

AT&T Kills "Bad" Username
211 comments

DESPERATE! AOL HAS TAKEN OVER MY COMPUTER
285 comments

parkingticket.com SCAM on refunds
195 comments

Don't let Net Enforcers Ruin Your Day.
108 comments

More Live Gripes...

Sign up for my newsletter

To have my column automatically e-mailed to you, submit your email address in the form below. Of course, I will not turn your address over to any other party or send you any unrequested e-mail.

Infoworld Blogs

Recomended Sites
The AFFECT Coalition
Electronic Frontier Foundation
Electronic Privacy Information Center
Free Software Foundation
HearUsNow.org
Public Knowledge
StopBadware.org

Jeff Angus
Ben Edelman
Dan Gillmor
Bob Lewis
Brian Livingston
Freedom to Tinker
Lawmeme
PC World's Techlog
SunBeltSoftware Blog
Troubleshootsers.com

Rss Feeds
How this works
 Top News 
 Columnists 
 Tech Watch 
 Test Center Reviews 
 Applications 
 App Development 
 E-Business Solutions & Strategies 
 End-user Hardware 
 Networking 
 Operating Systems 
 Platforms 
 Security 
 Standards & Protocols 
 Storage 
 Telecommunications 
 Wireless 
 Web Services 

 

create account | faq | search