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Canadian QuickBooks Customers Face Deactivation

By Ed Foster, Section Columns
Posted on Thu Dec 04, 2003 at 09:12:07 AM PDT
QuickBooks customers on both sides of the border might want to pay attention to the new deactivation technology and aggressive "sunsetting" policies being adopted by Intuit Canada.


Keep in mind that Intuit has used Canada as a proving ground for copy protection before. When Intuit introduced its now much lamented product activation scheme for TurboTax 2002, company officials said they were confident it would achieve the same "wide consumer acceptance" that the existing product activation in its Canadian QuickTax product enjoyed.

What's generating a bit of heat in the northern latitudes right now is a letter that Canadian QuickBooks 2001 customers recently received from Intuit Canada. As of Dec. 31, 2003, QB 2001 would no longer be supported, the letter said. And, just to make sure customers took the hint and upgraded to the soon-to-be released QB 2004, the letter made it clear that "we will be unable to provide you with registration or installation codes should you need to reinstall your program. To continue using these services and maintain access to product support, you will need to upgrade to a currently supported version, such as QuickBooks 2004." And it ended with a final pointed threat of "please send us your upgrade instructions no later than December 23rd, 2003 to continue your QuickBooks benefits without interruption."

Intuit doesn't call it product activation, but all versions of QuickBooks for many years have had an activation requirement. In fact, it's actually worse than Microsoft's XP product activation in the sense that the user is forced to register the product and provide some information about themselves. As with product activation, however, QuickBooks' registerware often requires customers to go through a reactivation process because of changes to the user's hardware. So in saying that registration and installation codes would no longer be available, Intuit Canada was telling its QB 2001 customers that their three-year-old software would soon be useless.

"If you bought the product at the end of the first year like I did, you get to use the product for two years," wrote the reader who first reported the letter to me. "Does Intuit think it is a fair business practice to deprive a customer of using software that was honestly purchased by depriving them of registration codes? How would I know before I purchased the software that it would only be good for three years from the date of manufacture?"

I'm sure that reader would have been even more upset if he'd known what that letter wasn't telling him about QuickBooks 2004 - namely, that Intuit will be able to deactivate it any time it wants. Another reader pointed out an Intuit-Canada website discussing a new "product activation" component that the Canadian version will include. Actually, product deactivation would be the better term for it in my humble opinion, because that's the function it actually provides over what QB registerware already foists on users. Intuit Canada won't need to bother with nasty letters when it wants to sunset QB 2004 - it can just turn it off.

Dave Ludwick, senior product manager for Intuit Canada, confirms that product activation is being added to the registration requirement in the Canadian version of QB 2004. "Registration and activation are now combined in one simple three-step process," he says. Intuit needs the ability to deactivate the program primarily because the company expects the majority of its Canadian customers to use its "Continuous Service" plan whereby they pay a monthly subscription fee for the software instead of a lump sum. But the registration/activation requirement exists for those who purchase the product outright as well, Ludwick acknowledges.

As for the sunsetting of QB 2001, Ludwick says that Intuit Canada will actually continue to provide registration codes "to the best of our ability" after Dec. 31. Why then did the letter state so baldly that the codes would no longer be available? "The reason we worded it that way is that it wouldn't be very good to say 'we might' be able to do something," Ludwick says. "So for the sake of the letter, we did take a position."

And what position does Intuit in the U.S. take? The official sunset date in the U.S. for QB 2001 is April 30, 2004, after which time "Intuit cannot assure that it can register, provide keycodes, or offer data and password recovery" but will do so "if that data is available." And I should add that gripes about that data not being available are becoming more common with each version of QB that reaches its sunset date.

A spokesman for Intuit in the U.S. says that QB 2004 here will not have the same product activation code as the Canadian version, although of course it continues to require registration. "Our business model is a little different because we don't have a 'Continuous Service' program like they do in Canada ... as yet," the spokesman said.

I think it's safe to predict that it won't be long, though. After all, Intuit has turned former QB features like payroll and invoicing e-mails into online services for which customers pay extra, so they will surely follow Intuit Canada's lead in that respect. Will all QuickBooks versions one day automatically deactivate on their sunset date? That might depend on how much "wide consumer acceptance" Intuit Canada experiences. Oh, Canada ...

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Post your comments about this column below or write me directly at Foster@gripe2ed.com. To receive this column every week in my free e-mail newsletter, please go to my subscription page and follow the instructions to opt-in for the EdFoster mailing list.

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Canadian QuickBooks Customers Face Deactivation | 34 comments (34 topical) | Post A Comment
quickbooks[ Reply to This ] (none / 0) (#1)
by Anonymous User on Thu Dec 04, 2003 at 09:33:01 AM PDT

I've been on to Intuit for years, that's why I've never updated my Quickbooks 99.  They'll never get another dime of my money.

I recently downloaded Quasar accounting software from http://www.linuxcanada.com/quasar.html and it looks great, I just haven't had the time to switch over yet.  I'm curious if any other readers have tried it.

----------------howie

[ Reply to This ]



s[ Parent | Reply to This ] (none / 0) (#36)
by Anonymous User on Fri Aug 15, 2008 at 03:22:58 AM PDT

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[ Parent | Reply to This ]


Viral Commercial Software[ Reply to This ] (none / 0) (#2)
by Anonymous User on Thu Dec 04, 2003 at 09:56:00 AM PDT

Intuit is truly the Microsoft of business software. What they are really saying here is "pay us more money or you'll never see your data again." I haven't been a hostage to any of the Windows pirates for years now. SuSE Linux with gnucash for me. And they call the GPL viral...sheesh. Mike

[ Reply to This ]


No Intuit for Me[ Reply to This ] (none / 0) (#3)
by dliesse on Thu Dec 04, 2003 at 10:25:16 AM PDT

I have never used Quickbooks, and Intuit is doing everything they can to ensure I never will. When are the various software companies going to understand that they exist for our benefit, not the other way around? If an upgrade doesn't have any features I need, I'm not going to waste my time (and, too often, money) on it.

Case in point: I've used Peachtree for years as my accounting system, and also for a nonprofit organization of which I was the treasurer for 7 years (that's how I self-justified the purchase). Only once did I ever upgrade. Why? Because the annual updates are primarily for taxes and payroll -- does nothing for me as an individual, and the organization (a) has no paid staff, and (b) doesn't have enough gross income every year to even require filing a return. But, being one whose company publishes accounting software (not suitable for either of the aforementioned purposes -- trust me!), I want something more than just an electronic checkbook.

I have no trouble with support ending after a certain amount of time, but not being able to reactivate software is unforgivable. There's no excuse for tying the activation code to the hardware. Another plus for Peachtree: when I got a new computer, I just reinstalled and used the same authorization code as 5 years earlier (and yes, I removed the program from the old computer).

Now if someone would just finish the job of squashing SCO so the LINUX application universe can have its own big bang...

[ Reply to This ]



yes[ Parent | Reply to This ] (none / 0) (#34)
by maderikapapa on Fri Jun 27, 2008 at 07:31:27 PM PDT

出会い出会い系サイト出会い喫茶出会い掲示板ナンパ出会いカフェ人妻出会い無 009;系サイト優良出会い系攻略 完全無料。アダルトビデオアダルト動画アダルトアニメアダルト画像アダル 488;サイト無料DVDアダルト風俗サンプル無料風俗優良アダルトサイト比較海 806;。人妻画像人妻パラダイス知合い人妻援護会人妻コレクション風 439;告白。熟女画像東京熟女掲示板動画熟女ビデオおまんこオナニーエロ画像エロフラッシュアニメ 456;ロ動画エロゲームエロ漫画無料エロサイト。エッチ画像エッチ動画エッチ小説写真エッチ 450;ニメエッチ0930。セックスアナルセックス画像セックス動画セックスフレンドスワッピングSEX写真セックスボランティセ 483;クス体位東京セックス仕方 SEX。おっぱい画像おっぱい村長おっぱい楽園掲示板お 387;ぱい命おっぱいゲーム。巨乳動画巨乳画像アイドル巨乳 522;示板風俗。セフレ募集セフレ掲示板セフレ画像掲示板セフレの作り方出会い無料素人セフレ。童貞狩りエロ漫画童貞狩り童貞喪失童貞オークション素人童貞逆援不倫パートナー不倫出会い人妻不倫不倫を楽しみたい方にはお薦め 154;妻画像など満載出会いサイトを楽しむならココ無料出会いで一緒に遊ぼう出会いはLOVEアゲインで決まり

[ Parent | Reply to This ]


Depreciating useless software[ Reply to This ] (none / 0) (#4)
by Anonymous User on Thu Dec 04, 2003 at 01:14:05 PM PDT

Let's assume this happened in the US.  It's not very far-fetched since I have received similar letters from Intuit myself.  (A very similar letter last year informed me that tax tables would no longer be supported for my copy of QB 2000.  It's not as explicit a sunset, but certainly just as effective.)

Now, if you bought QB 2001 at the end of 2001, not only do you only get to use it for two years, but because the US government considers software to be depreciable 3-year property, then because of the half-year convention you're going to be depreciating that copy of QB 2001 THROUGH tax year 2004 - even though you can't use it.  According to the IRS, that piece of software has capital value for 2004 - even though according to Intuit it's useless.

Something is severely broken with this whole tax scenario anyway.  The IRS considers software to be depreciable (and therefore resaleable) property, and yet current EULA's, activation schemes, and short sunset periods guarantee that we effectively CANNOT resell software we no longer need.  Manufacturers are now guaranteeing that new customers have to buy new-in-the-box units - and therefore guaranteeing themselves extra income.  And so far the courts are backing the software manufacturers, which means our own government has set up the scenario where software-consuming companies (arguably the largest part of the software-consuming market) are forced to keep capital tied up in assets they can't use, but also can't sell, all while spending MORE capital on required upgrades.  Is it any wonder the US economy is hurting?

I'm glad to hear Peachtree works.  I've been thinking of switching to that from QB myself.

[ Reply to This ]



IRS Rules on Software Changed[ Parent | Reply to This ] (none / 0) (#21)
by dlauber on Tue Jan 06, 2004 at 01:58:17 PM PDT

Sorry, your argument falls apart beginning with 2003. Beginning with tax year 2003, you can now deduct the full cost of off-the-shelf software -- you no longer have to depreciate it over 3 years. Intuit's policy of essentially retiring versions of QuickBooks is simply deplorable. After learning that my QuickBooks 2002 would no longer be able to use the Intuit Payroll Service in 2005, I upgraded to QuickBooks 2004 (the price was nice). But Intuit has just about completely dissipated any good will it had with me.
For the best career books, videos and software, visit http://jobfindersonline.com
[ Parent | Reply to This ]


Canadian QuickBooks Customers Face Deactivation[ Reply to This ] (none / 0) (#5)
by Anonymous User on Thu Dec 04, 2003 at 03:18:36 PM PDT

It constantly amazes me what software companies are doing to the consumer with their fluid shrink-wrap EULA's. No other business sector treats consumers as live cattle feed. When one buys a new or used car, computer, a new toaster, TV or refrigerator they can freely use it as long as they wish, or until it dies, and/or give/sell it to their relatives, friends or strangers. But with company's like Intuit forging the way to screw the last nickel out of their customers, how long do you think it will be before other consumer companies try the same idea. Not possible you say? With intelligent chips in just about every consumer product, GM can via On-Star transmit a message to the vehicle's owner saying if you don't upgrade (trade in) your car in "x" miles or time it will be disabled. And with the capability to transmit and receive data over power lines, anything that plugs into an outlet has the potential to be turned off when it reaches a point when the manufacturer thinks it time for you to "upgrade" to a new PC, TV, toaster or refrigerator. Gives a whole new meaning to the slogan "reach out and touch someone".

[ Reply to This ]


Time to fight back before it's too late![ Reply to This ] (none / 0) (#6)
by Anonymous User on Thu Dec 04, 2003 at 05:36:45 PM PDT

I was just discussing this type of activity with a coworker a few days ago. I was afraid that software companies would use activation like this. Well I guess it's here now. I'm not a proponent of suing people and companies because I think it's abused these days but this scenario takes me over the edge. The only way we are going to be able to stop this type of consumer abuse is with a lawsuit, a class action lawsuit. If Intuit gets away with this all of the other software companies will use it. I honestly believe the software companies will begin sunsetting their software every year or sooner to force consumers to buy the latest and maybe not the greatest version of their software for more money. The other related activation scenario that I am concerned about is what if a software company uses activation and then goes out of business within a short time. Their activation servers are taken down and the consumer can no longer reinstall the software. If this trend continues I believe we will see more software piracy and software cracking since people who would normally pay for legitimate software will buy/download pirated/cracked software to avoid the activation pitfalls. I guess I'll have to start buying old software and running it on old non-activation operating systems for as long as I can without support.

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Intuit & Canada[ Reply to This ] (none / 0) (#7)
by pctom on Fri Dec 05, 2003 at 06:52:31 AM PDT

I believe that Intuit has gone in the wrong direction here in the US partly due to the fact they are extrapolating flawed data. PLEASE don't take this the wrong way. Canadians, I love them - I'm married to one!, are sheep (my wife's term, actually). They take what is handed down to them and they generally accept it without question. We on the other hand have a Bill of Rights that is ingrained into our psyche from our earliest days. It makes us angry when we feel our rights are being abused. It is apparent the current administration is fostering a climate that tolerates this behavior, so software and media companies, among others, are jumping on the bandwagon. I agree with the comment that this will generate such a backlash that piracy will soar.

Fight back! Buy the competitive product. For Canadian QB users, maybe it's time for them to check out their home grown Simply Accounting. Same for us here. Peachtree, so far, I believe, does not require activation. Canada's Corel Wordperfect is still far superior to Word in ease of use and intuitive functionality. It also does a pretty decent job of converting to PDF's now. Hopefully, these options will continue to remain available until this "activation"/"subscription" - virtual dongle - situation subsides. BUT PEOPLE, it will not subside unless WE ALL STOP BUYING THESE PRODUCTS. The only message these companies understand is dwindling sales.

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MORE Democratic talking points?! How about IT??[ Parent | Reply to This ] (none / 0) (#18)
by SMEE on Tue Jan 06, 2004 at 08:28:23 AM PDT

I thought this was a forum for discussing IT issues--not attack the President and rehash DNC talking points--and I have found them in at least three posts and I only found this site about two hours ago. Please, leave your politics at home. The Administration is doing nothing to our rights--that's just more Liberal lies. Whatever happened to patriotic Liberals in this country? That's right. They are called World War II vets and are dying at the rate of 12,000/day. Finally, did you forget a little event called 9/11? Have you forgotten we are at war in your lust to attack the second greatest President of the last sixty years (The Younger Bush must bow only to Reynaldus Magnus)??? Leave your factless, pointless, ridiculous politics at home and discuss IT topics--not your puerile, unsupprotable ideas about an outstanding Commander-in-Chief.

[ Parent | Reply to This ]


Same as previous subject[ Parent | Reply to This ] (none / 0) (#26)
by Anonymous User on Sun Mar 28, 2004 at 08:17:04 PM PDT

And where are your finer points on the subject of IT? All I see from you are political points....huh?

[ Parent | Reply to This ]


Dwindling Sales[ Parent | Reply to This ] (none / 0) (#19)
by Anonymous User on Tue Jan 06, 2004 at 11:51:10 AM PDT

Perhaps sales ARE dwindling and that is the reason they are trying to shore up the revenue. This is typical with companies who move from the creative/development side to the maintenance side of products. With our business, telecommunications, if you don't change and grow you die a slow death.

[ Parent | Reply to This ]


Hit Intuit where it hurts[ Reply to This ] (none / 0) (#8)
by Anonymous User on Fri Dec 05, 2003 at 02:54:23 PM PDT

The solution to this draconian authentication scheme is very simple: Do not buy any Intuit products. If you are already an Intuit victim, move to a different software package. When Intuit starts losing a massive amount of sales, it should get the point across to their jack-booted executives. If not, they deserve to be put out of business.

[ Reply to This ]


I Agree, but[ Parent | Reply to This ] (none / 0) (#9)
by Anonymous User on Fri Dec 05, 2003 at 06:42:18 PM PDT

While I agree, what these companies are counting on is that most software is bought by corporations. So even if the person making the purchase dislikes it the purchase is still made: it's the shareholder's money, not his/hers. And companies seem more willing to shell out the annual fees that the industry (especially Micro$oft) is moving towards than an individual would. (For you one-person businesses and consultants, sorry, tough luck.) I think it's worth noting that the one time this was tried with a consumer product (TurboTax, last year) they backed off. I'm sure Intuit will never tell what happened to sales, but they wouldn't have reversed this if the effect wasn't substantial. (I left for TaxCut.) We will see if Symantec has any better luck with NAV. I hope not. (I left that too, now using the free AVG, so far so good.)

[ Parent | Reply to This ]


Symantec?[ Parent | Reply to This ] (none / 0) (#24)
by Anonymous User on Thu Jan 15, 2004 at 08:16:56 PM PDT

Don't agree with the Symantec comment.  Anti-virus programs are constantly being updated and improved, new viruses are found almost daily, they put out free removal tools to the general public for the most widespread infections, and new virus definitions take a lot of work to create.  Accounting software shouldn't have regular fees, as it requires no upkeep; but antivirus software, I've got little problem paying for yearly, and I'm a happy Norton AntiVirus customer.

Kanuck
E-mail: kanuck (at) kanuck (dot) net

[ Parent | Reply to This ]



Canadian QuickBooks Customers Face Deactivation[ Parent | Reply to This ] (none / 0) (#10)
by Anonymous User on Sat Dec 06, 2003 at 10:39:11 AM PDT

I also agree. I used Turbo Tax since day one but no more. Even though I personally did not experience any problems with their harebrained product activation scheme, this year I will by buying TaxCut. Greedy companies like Intuit, Symantec, etc. no longer get my business no matter how great their product may be.

[ Parent | Reply to This ]


Just save your reg codes.[ Reply to This ] (none / 0) (#11)
by Anonymous User on Sun Dec 07, 2003 at 07:11:41 AM PDT

We use QB99 at my office for some things. I have reinstalled many times without calling or re-registering. Just write the original reg code on the back of the cd jacket or something. If you have to reinstall, select the register by phone option and enter the original code in. I am guessing the Canadian version works in a similiar way.

[ Reply to This ]


Just sve your reg codes.[ Parent | Reply to This ] (none / 0) (#12)
by byelen on Mon Dec 08, 2003 at 11:52:43 AM PDT

That would be OK IF the reg code was not hardware dependent. IE: what happens if upgrading your machine invalidates the reg code?

[ Parent | Reply to This ]


Reg codes do move[ Parent | Reply to This ] (none / 0) (#13)
by Howling on Tue Dec 09, 2003 at 06:34:57 AM PDT

The Qucikbook registration codes are not hardware dependent.  they are based on the serial numbers.

I have moved both quickbooks 99 and 2002 across machines using the same registration code I originally got on the phone.

[ Parent | Reply to This ]



Yes they are...[ Parent | Reply to This ] (none / 0) (#27)
by Anonymous User on Fri Aug 19, 2005 at 04:41:58 AM PDT

Quickbooks 2004 is hardware dependant

[ Parent | Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#33)
by maderikapapa on Fri Jun 27, 2008 at 06:37:34 PM PDT

出会い出会い系サイト出会い喫茶出会い掲示板ナンパ出会いカフェ人妻出会い無 009;系サイト優良出会い系攻略 完全無料。アダルトビデオアダルト動画アダルトアニメアダルト画像アダル 488;サイト無料DVDアダルト風俗サンプル無料風俗優良アダルトサイト比較海 806;。人妻画像人妻パラダイス知合い人妻援護会人妻コレクション風 439;告白。熟女画像東京熟女掲示板動画熟女ビデオおまんこオナニーエロ画像エロフラッシュアニメ 456;ロ動画エロゲームエロ漫画無料エロサイト。エッチ画像エッチ動画エッチ小説写真エッチ 450;ニメエッチ0930。セックスアナルセックス画像セックス動画セックスフレンドスワッピングSEX写真セックスボランティセ 483;クス体位東京セックス仕方 SEX。おっぱい画像おっぱい村長おっぱい楽園掲示板お 387;ぱい命おっぱいゲーム。巨乳動画巨乳画像アイドル巨乳 522;示板風俗。セフレ募集セフレ掲示板セフレ画像掲示板セフレの作り方出会い無料素人セフレ。童貞狩りエロ漫画童貞狩り童貞喪失童貞オークション素人童貞逆援不倫パートナー不倫出会い人妻不倫不倫を楽しみたい方にはお薦め 154;妻画像など満載出会いサイトを楽しむならココ無料出会いで一緒に遊ぼう出会いはLOVEアゲインで決まり

[ Parent | Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#37)
by Anonymous User on Sat Aug 16, 2008 at 05:39:08 AM PDT

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[ Parent | Reply to This ]


Quick Books version 5 works great[ Parent | Reply to This ] (none / 0) (#20)
by Anonymous User on Tue Jan 06, 2004 at 12:06:42 PM PDT

I still use QB version 5.0 for my small business accounting. works great and I can copy the whole directory to another computer rather than re-install. I also write the validation number on the disks (I use 3.5") for version 5.0

[ Parent | Reply to This ]


TANSTAAFL[ Reply to This ] (none / 0) (#14)
by Anonymous User on Tue Dec 09, 2003 at 05:56:07 PM PDT

"There Aint No Such Thing As A Free Lunch" - however, one should be able to get one's moneys worth.

Welcome to the mainframe software licensing model.  It has worked this way for at least the 25 years I have been involved with mainframe software like SAS or SPSS and other packages - you paid for a license key/code that expired after a predetermined period.  And really, it makes sense in that environment - ongoing support and upgrades cannot be done for free.  At least with SAS I remember there being a substantial grace period of 2-3 months (with plenty of warnings popping up in the output) based on the assumption that it could take that long to push through the purchasing process.   And support was provided by the good vendors, and if not by the other kind, they lost business in due course.

Now applying this model to consumer products as with a personal tax package in the heavy-handed, error-prone fashion that TurboTax tried last year is excessively burdensome, unjustifiable, and stupid.  However, I tried TaxCut a few times, and it never seemed to quite deal with all my particular needs and questions. I would not expect TurboTax to be any better.  I take my tax business to a CPA, who does use a software package, but he "fills in the gaps", and I can also talk to him about my unique situation for the stuff not so easily programmed.  Flat Tax, anybody?

However, if a business is using a product of any sort to conduct its business, then it should expect to have costs associated therewith as long as they are reasonable - "the cost of doing business". If, as one writer states, the software is useless before it can be fully depreciated, then something is amiss.  In that case, the aggrieved customer should work with the vendor to rectify matters, or take their business elsewhere as others have suggested. (I believe the notion that one should expect to make money off a depreciated asset is not a standard business practice. I always thought depreciation was the idea of setting aside money to replace something that becomes obsolete, worn out, or otherwise uneconomical by the end of the depreciation period, without expectation of selling the depreciated asset for a gain, which would be an incidental bonus - but then maybe I am misremembering my college accounting...).

Generally, this appears to fit the pattern of a monopolist, and the best way to deal with that is to refuse to deal with them.  However, if your financial information is locked into a proprietary format, then you have to consider whether there is any way to gain "freedom" with a conversion, and at what cost - is the time and effort required cost-effective?  That kind of change in your business operations is also a cost of doing business that must be weighed against expected benefits versus the "benefit" of costs saved by not changing.

Ugly Realities.

ROC

[ Reply to This ]



Depreciation[ Parent | Reply to This ] (none / 0) (#16)
by Anonymous User on Thu Dec 11, 2003 at 11:52:00 AM PDT

Well, depreciation isn't really about replacement cost, but instead suggests that an asset can be used up or "wear out".  The idea is that if you for example sell a piece of software after using it for two years, it still has some value to somebody - though less value than it did to you when you originally purchased it.  It's not about making a gain on the sale, but about recovering some of the original purchase price since you didn't completely use it up.  (A gain on the sale is in fact treated as a capital gain.)

The issue is that Intuit is saying that after two years, your QB is valueless, but the IRS says it still has value.  Thus, you have capital tied up in assets that you can't use and can't recover.

The whole notion of applying depreciation to software may be broken since software doesn't "wear out", except in the eyes of software vendors who want us to buy their latest upgrades.  But, those are the rules we have to play by.

It's interesting to note that asset tracking and depreciation are one of those core business accounting issues that QB does NOT deal with - at all.  It's one of the more difficult and confusing aspects of business accounting at that, which would seem the perfect area for software help.


[ Parent | Reply to This ]



Use other vendors[ Reply to This ] (none / 0) (#15)
by Anonymous User on Wed Dec 10, 2003 at 10:46:31 AM PDT

I have always believed that QB is a joke and a very unstable accounting software, wait it should not even be classified in the "Accounting" category because it lacks some of the fundamentals and practices that exist in the real accounting world. Maybe this will prompt people to look elsewhere for other software solutions that are better for this industry. Personally all the clients I have encountered that have used QB have been switched to other accounting solutions because of me .... so take that Intuit .... bastards .....

[ Reply to This ]


Canadian Quicken 2001 Face Same Demon[ Reply to This ] (none / 0) (#17)
by Grelber on Sun Jan 04, 2004 at 08:39:44 AM PDT

Early in 2003 Canadian Quicken 2001 users receive this message from Intuit: If you currently download banking or securities information (stocks or mutual funds) into this version, you will no longer be able to do so after April 30, 2003. After considerable analysis and research, Intuit Canada has made the very difficult decision to discontinue online services for Quicken 2001. Our decision to discontinue these services is based on the prohibitive costs involved in maintaining these services - costs we feel should not be passed on to the majority of Quicken customers who are not using Quicken 2001. Online services include investment news and prices (quotes), real-time investment content-planning tools, and online banking downloads. The full page can be found at: http://www.quicken.ca/sunset/qk01/ This is how you treat customers, Intuit?? I have a small lobby group set up on Yahoo Groups if you want to see how to get around this... <center> <img src="http://us.i1.yimg.com/us.yimg.com/i/yg/img/ui/join.gif" border=0>
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</center> Robert Snyder

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Intuit[ Reply to This ] (none / 0) (#22)
by Anonymous User on Tue Jan 06, 2004 at 02:29:14 PM PDT

Intuit is just doing what Microsoft is pushing all software companies to do under it '.Net' plan. The are the 'test for public acceptance. Overseas (Austrailia and New Zealand to name a few countrys)Microsoft has Office sold on a 1 year lisc. at the end of the year the program shuts down and then you must pay for another years use. Microsoft's softwear in the USA has same capability, just not 'turned on' yet. Microsoft want a continous cash flow on all products. If you install MS Media player 9, you add this capabilty to the OS and agree to it's use. Once installed even if you uninstall MP-9 the reporting)on hardware and softwear ad s well as the deactivation capability remains. Microsoft has the hardware reporting turned on for 'support reasons', software reporting and deactivation of softwear (even programs those that are from other companies) is not turned on yet. Big Brother is Here and it is Microsoft

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There are no other options[ Reply to This ] (none / 0) (#23)
by Anonymous User on Thu Jan 15, 2004 at 08:08:45 PM PDT

It's a very unfair situation Intuit Canada is putting its users in, myself included.  I got sideswiped by Quicken XG when it suddenly informed me this week that my online services have expired, and I'll need to shell out $60 for another year's use.  I never had any idea the software basically stops functioning after a year; without the ability to download transactions, it's basically useless.  But there's no viable alternative to Intuit products right now.  Spurred by this obvious money-grab I went ahead and installed the Simply Accounting trial.  It's terrible, near-impossible to use, missing a ton of functionality, and won't help with my personal finances.  Microsoft Money doesn't really look like a viable alternative either.  So perhaps another company could seize this opportunity and introduce some competition, otherwise I don't see Intuit cleaning up their business practices in the near future, and I seem to be stuck footing a $60 bill.

Kanuck
kanuck (at) kanuck (dot) net

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A possible fix for stranded users[ Reply to This ] (none / 0) (#25)
by fedup2 on Tue Feb 17, 2004 at 10:35:07 PM PDT

I too have begun to migrate away from Quicken, QuickTax and QuickBooks. Both because of this BS and the fact that the QB datafile is so unstable, it's like a timebomb on my harddrive. I've witnessed the corrupt data file issue twice with two different users.

This company s/b studied at Harvard on how to tank a gold mine.

In any case, I believe Intuit has a 30 or 60 day Money back guarrantee. If you find yourself having to renew just to salvage your data I suggest you buy the latest version, load it, export your data, and then return the product.

Anyone suggest another personal finance manager with a decent tax (Canadian) cousin app?

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aderalahoo.com[ Reply to This ] (none / 0) (#31)
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wslaat[ Reply to This ] (none / 0) (#32)
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