Free Technology Newsletters
» All 33 InfoWorld Newsletters
Technology & Business Daily
 
InfoWorld
 
   

Reader Voices: DRM Disgust

By Ed Foster, Section The Gripelog
Posted on Wed Nov 12, 2003 at 10:53:25 AM PDT

I received many cogent comments from readers on the subject of the growing use of Digital Rights Management and product activation by companies such as Adobe, Macromedia, and Symantec, but perhaps one anonymous reader summed up reader sentiments best.

"As an ‘owner’ of many software packages I am becoming very concerned with this trend towards product activation schemes that are annoying and cumbersome to live with," the anonymous reader wrote. "I have always purchased all the software I use. I always upgraded to the latest version when it became available. Unfortunately, problems with activation schemes have forced me to stop upgrading or purchasing software that severely restricts the way I work. I simply refuse to reward companies for making my life more difficult.


"One problem with activation is that I routinely work on three different systems depending on where I am, and what I need to do," the anonymous reader continued. "These schemes do not permit using the software this way. I'm supposed to purchase a separate license for each system I need to work with! As an individual home user with thousands of dollars worth of software that I use regularly, I simply cannot afford to do this (divorce for sure). Since flexibility is more important to me and the way I work, I'd rather stay with older software that works with me instead of switching to the new software that will only create more problems to deal with. The main problem here is that all these new licensing schemes tie the software to a computer rather than the individual that has purchased it. I'd have a much easier time living with activation if it was licensed to me and followed me to each system I worked on.

"Another problem with current activation schemes is that they become a hassle to manage if you want to move it to another system or upgrade your hardware," the reader’s post continued. "While it's true that some schemes enable you to migrate your license to other systems, I have found that this ends up providing just enough friction to reduce how often I work with the software. One example is Discreet's 3dsmax animation package. 3dsmax is a terrific tool and a very expensive software package that took a major stretch for me to purchase. It's worth every penny. However, the activation scheme it uses restricts use to a single system at a time. They provide a license manager tool that enables you to export or e-mail the license to another system. At first glance this seems good. However, the reality is that more often I don't realize I need to use the tool until I am at a different system and then I can't use it since the license was not transferred ahead of time. So I end up not using it the way I had intended. Of course the simple solution to this problem is to buy another license, but at $3,500/system I won't be doing that anytime soon. So I end up using cheaper packages that don't work as well, but can be installed on the systems I work with.

"In the end, as a fellow software developer I can understand the need to protect intellectual property," the anonymous reader concluded. "But as a consumer, I am becoming increasingly frustrated with the schemes being used to do it. I don't feel that I should be penalized for wanting to use the software I purchase how and where I want to. I certainly don't like trusting companies to ‘permit’ me to use something I have already paid for, when they don't trust me back. This may be a lost cause, but until my software stops working or until these policies change, I am going to vote with my wallet and not buy or upgrade software that is sold this way."

< Out of Ink? Buy a New Printer | License Revocation >


Display: Sort:
Reader Voices: DRM Disgust | 3 comments (3 topical) | Post A Comment
Product activation doesn't work[ Reply to This ] (none / 0) (#1)
by tscoff on Thu Nov 13, 2003 at 02:26:48 AM PDT

Is there anyone who honestly believes that product activation actually works to prevent piracy?  I know that all of the software on my computers is legally licensed because that's the right thing to do.  I also know that when I was younger and in college none of the software on my computer was legally licensed; I've grown up since then.

Product activation is more proof that companies don't care about satisfying their customers.  If they cared they wouldn't implement those schemes.  Hopefully enough of them will get the message that product activation is something that we don't want and will make the decision to not use product activation so that I can buy software from the companies who choose not to make my life more difficult and let the companies who are integrating product activation into their products go out of business.

[ Reply to This ]



DRM Disgust[ Reply to This ] (none / 0) (#2)
by Anonymous User on Thu Nov 13, 2003 at 09:55:44 AM PDT

What happens when the company goes out of business????? Computers "die" or suffer other maladies that require a rebuild of the system. If the company behind the DRM software goes out of business, I assume the software user will be left with a useless product and possibley suffer a significant loss in both data and money. To be even more paranoid. What happens if the vendor introduces a new version and does not want to "support" the old DRM software???????

[ Reply to This ]


Product activation sucks[ Reply to This ] (none / 0) (#3)
by PhillyMJS on Thu Nov 13, 2003 at 05:55:01 PM PDT

I just got my first taste of it with Quark 6 on the Mac. What a pain in the ass. For whatever reason, the internet activation didn't work, so I had to call tech support to get the stupid thing activated.

Then I had a problem with the machine and had to nuke it and start over. I called up to get reactivated, and they refuse to do reactivation over the phone-- instead there is a PDF form you have to fill out and e-mail to Quark, and they mail you back a code. Eventually. I e-mailed them the reactivation form on Friday before noon. The reactivation code finally arrived around 2am on Monday morning.

Luckily, the machines I was prepping were brand new replacements, so my clients weren't hassled. But I can't wait to start hearing the stories about copies of Quark that suddenly decide they are no longer activated and cause their legitimate licensees/users to miss a vital deadline. Eventually it will happen to someone with the resources and the will to try to sue Quark over it. To them I say, "Good luck!"

I will never recommend any software that requires activation if there is an alternative application that can be used instead. This time, my clients had to stick with Quark, but I've begun recommending InDesign instead (not solely because of the activation, but that's a whole other rant)

~Philly
--
A junk faxer paid for my new Power Mac G5.
[ Reply to This ]



Reader Voices: DRM Disgust | 3 comments (3 topical) | Post A Comment
Display: Sort:
Recent Entries
Bill Gates and PC history
21 comments

Borderline searches and seizures
15 comments

Reader voices: Angry at eBay
12 comments

Teleblend's terrible terms
2 comments

Spyware bill cloaks a mini-UCITA
9 comments

Reader Voices: Autorenewal Defenses
23 comments

More The Gripelog...

Submit a gripe
About the Author
Email Ed Foster

Help Ed and his readers build these projects:
The Gripewiki
The EULA Library

Login
Make a new account
Username:
Password:

Live Gripes
Has AOL Changed Their Ways?
12 comments

A Nestle SweeTarts Conspiracy
13 comments

AT&T Kills "Bad" Username
26 comments

DESPERATE! AOL HAS TAKEN OVER MY COMPUTER
47 comments

parkingticket.com SCAM on refunds
22 comments

Don't let Net Enforcers Ruin Your Day.
14 comments

More Live Gripes...

Sign up for my newsletter

To have my column automatically e-mailed to you, submit your email address in the form below. Of course, I will not turn your address over to any other party or send you any unrequested e-mail.

Infoworld Blogs

Recomended Sites
The AFFECT Coalition
Electronic Frontier Foundation
Electronic Privacy Information Center
Free Software Foundation
HearUsNow.org
Public Knowledge
StopBadware.org

Jeff Angus
Ben Edelman
Dan Gillmor
Bob Lewis
Brian Livingston
Freedom to Tinker
Lawmeme
PC World's Techlog
SunBeltSoftware Blog
Troubleshootsers.com

Rss Feeds
How this works
 Top News 
 Columnists 
 Tech Watch 
 Test Center Reviews 
 Applications 
 App Development 
 E-Business Solutions & Strategies 
 End-user Hardware 
 Networking 
 Operating Systems 
 Platforms 
 Security 
 Standards & Protocols 
 Storage 
 Telecommunications 
 Wireless 
 Web Services 

 

create account | faq | search