|
TigerDirect BenQ rebate complaint
|
|
By PeterJames, Section Live Gripes
Posted on Wed Apr 12, 2006 at 02:49:15 PM PDT
|
 |
|
Purchased a BenQ PB6200 almost 2 years ago. I was supposed to rec'v a FREE replacement bulb. After several months the bulb came. My original bulb went out in Jan. 2006. The FREE REBATE Bulb I rec'd is the wrong one. I have been discussing the problem for almost 10 weeks with TigerDirect. Just today they tell me to contact BenQ, it is there problem.... What kind of service it that??????????
P'd off in Lousiana
(1 comment) Comments >>
|
|
MLB.com puts IP before customer service
|
|
By sbhollingsworth, Section Live Gripes
Posted on Sun Mar 26, 2006 at 03:44:29 PM PDT
|
|
|
MLB.com tracks the number of log-ins within a two-hour period and blocks your login when the number exceeds two, but does not care if you have actually received any service in that time window.
(10 comments, 284 words in story) Full Story
|
|
A solution to the DRM conundrum?
|
|
By srynas, Section Live Gripes
Posted on Thu Mar 23, 2006 at 09:12:43 AM PDT
|
|
|
The French decision (http://www.nytimes.com/2006/03/22/technology/22ipod.html) to "open" the iPod inspired a solution to the DRM issue. We have asked on the wrong question. The discussion on deploying DRM should NOT be on how to get it to work on a personal computer, but how to deploy DRM in the least offensive manner.
The solution, if a company wants to deploy a DRM based technology, they should do it through their own developed proprietary hardware platform, such as a device similar to an iPod.
This approach is a win-win from the perspective that the content companies get to deploy their DRM without infringing on your computer. The downside of course is that if you buy DRM based content that you will be fiddling with a plethora of proprietary gadgets. That will be a pain, but then you can't have everything.
A major additional benefit of this approach is that the content companies would have to assume the liability of managing their content. Under the current approach, the content companies have made the consumer assume liability. Liability has been transferred to the consumer as the DRM content provider is modifying the computer's operating system and using the computer's resources to limit its functionality for the consumer. The consumer is being denied full use of their equipment and the DRM content provider is getting added value. However, should the computer crash, the content providers then deny any responsibility or obligation to repair the computer. This leaves the consumer with the liability (time, dollar cost, inability to do other work, and obligation) of fixing it. However, if the content companies were forced to provide their own hardware, a failure would clearly point to the content provider. (The consumer would still be stuck with the cost and time of sending the hardware back to the vendor for repair, but the damage would be limited to that one product. You would still be able to use your computer for everything else.)
Finally, there is the concern related to what happens if you have several DRM based technologies on your computer. The chances are slim that they will be interoperable; one will invariably conflict with another as the Sony rootkit debacle pointed out. The solution, keep DRM off of computers; if a company wants to deploy a DRM technology, they must supply their own hardware.
(1 comment) Comments >>
|
|
Norton Anti-Virus
|
|
By jackvandijk, Section Live Gripes
Posted on Sun Mar 19, 2006 at 10:48:24 AM PDT
|
|
|
Bought a new, fast computer, customer made. All was well until I installed Norton Anit-Virus. Computer slowed down to less than a crawl. Now I have to pay $95 for a wipe & reload.
(2 comments) Comments >>
|
|
eFile
|
|
By steigdg1, Section Live Gripes
Posted on Wed Feb 08, 2006 at 07:23:11 AM PDT
|
|
|
This certainly borders on political diatribe, but it is an IT-related gripe that I can't find anyone talking about. Why is the IRS charging us to file electronically, when it saves them money? And now they add insult to injury by charging us double if we want to take the fee out of our refund!
Why did they outsource this to anybody and everybody in the world, which means my personal finance information has to go not only to the IRS, but to Joe's tax filing service? What is the role of these middle-men? How long before 10,000 income tax returns are offered for sale by Rumanian gangsters?
(5 comments) Comments >>
|
|
Infoworld Newsletters
|
|
By cmcphate, Section Live Gripes
Posted on Tue Feb 07, 2006 at 11:51:54 AM PDT
|
|
|
I have a gripe about Infoworld's newsletter policy. When I receive the weekly GripeLine email, there are usually three stories, but I can't read the entire text of each story in the email. Infoworld forces me to click a link to their ad-infested website to finish each story. I'm already getting ads in the email; why do they feel the need to force me to tolerate even more ads on their website?
I also get Infoworld's Robert X. Cringely newsletter. It used to include the entire contents of the column in the email. Within the past month or so, though, Infoworld has started forcing me to their website to finish reading, same way they force me to finish reading Gripes online.
If this doesn't stop soon, I'll get irritated enough to cancel my subscription, blacklist infoworld.com on my company's email filters (which I maintain), and just start visiting gripe2ed.com more often.
(10 comments) Comments >>
|
|
Viking + newegg.com rebate = missing receipt
|
|
By scott1329m, Section Live Gripes
Posted on Sun Jan 22, 2006 at 03:14:44 AM PDT
|
|
|
I bought a Viking 1GB USB keychain from newegg.com on 12/5, with a $20 rebate, and got a card yesterday saying I had not sent a receipt. As a longtime gripeline reader, I followed the instructions to the letter. They wanted only three things: the rebate form, the original UPC, and a copy of my receipt. I had all 3 in the same envelope, so I don't see how any one of the three could have been missing. Rebates seem to generate more ill-will than anything else for companies, and I wonder why they look for excuses to not honor them. If I try to comply with the rebate in good faith, they ought to honor it. I'm sending them another copy of the receipt to see what happens.
(12 comments) Comments >>
|
|
What happened to the Microsoft Settlement???
|
|
By scottmowery, Section Live Gripes
Posted on Thu Jan 19, 2006 at 09:24:50 AM PDT
|
|
|
As a long time Microsoft customer I was instructed to fill out a myriad of paperwork as part of the Microsoft Settlement. I was to receive roughly $800.00 for all the MS products I purchased during that period of time. That was March 2003. Still have not seen a dime.
Bill Gates sure is in the spotlight for being a generous contributor to a load of charities. What happened to his responsibility to the 1 BILLION in settlements to his customers?
(2 comments) Comments >>
|
|
Stuck in Lenovo Hell
|
|
By RockLobster, Section Live Gripes
Posted on Tue Jan 10, 2006 at 01:42:57 PM PDT
|
|
|
I purchased a Lenovo Thinkpad, and since the online status read "in stock" when I ordered it, I expected to receive it within a few weeks. I was wrong, and now I'm having a terrible time trying to find somebody to tell me where my order is, or to cancel the order.
(11 comments, 355 words in story) Full Story
|
|
|
Sign up for my newsletter |
|
To have my column automatically e-mailed to you, submit your email address in the form below. Of course, I will not turn your address over to any other party or send you any unrequested e-mail.
|
|
