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Replying To:
How is the end user supposed to know?[ Parent ] (none / 0) (#4)
by partan on Tue Jul 15, 2008 at 10:38:29 AM PDT

In this case, MS should have some mention of incompatibilities that can occur with other software and hardware vendors.  Even if it's just a link to that company's solution.  This way, the end user doesn't have to determine what vendor's software is actually causing the problem.  If someone applies a patch for Windows and loses his/her Internet connection, what is he/she most likely going to do?  Look to MS for a solution.  Why?  Because the MS patch was the last thing applied.  Maybe a vendor blog could be hosted by MS for this purpose?

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