INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Dell (none / 0) (#16)
by Anonymous User on Sun Apr 20, 2008 at 01:46:39 AM PDT

There are 2 things you can do when buying Dell hardware. Order from the small business division. Anyone can do this, just use your name as the company name. This gets you a 30-day return policy with no restock charge. (At least it does on the Vostro and Lattitude products.) It does seem to result in better customer & tech support. If you have a problem like the above, call the support number, and go through the phone menus choosing the option to return your computer. That will get you to a resolutions person in the US. They have the power to solve your problem.

They will also typically offer a credit back to you to get you to keep a computer you want to return. I ordered a notebook, and called to return it 2 weeks later, and was offered over $100 refund to keep it.

Frequently, you can get better deals on hardware through the small business division than you can through the home/small office division. There are entire threads devoted to this on sites like fatwallet.com and slickdeals.net.

And of course, ALWAYS pay by credit card, NOT debit card. If they can't/won't resolve a problem, do a chargeback.



Post Comment

You are not logged in. If you don't have a user account yet, by all means go make one! If you do have one, you can post as "yourself" by filling in your nickname and password below. Otherwise, your comment will be posted as Anonymous User.

Create Account
Nickname:
Password:

Post Comment: Post your comment below and then please answer the security question. I apologize for the inconvenience, but it does help deter spammers. -- Ed Foster
Subject:
Comment:

To post your comment, please answer the following security question:
 Which of the following is not a word?
Shepherd, California, dY6F64, Whippet, Nevada, Michigan
Allowed HTML: <A [HREF] [NAME]> <DT> <TT></TT> <OL></OL> <CITE></CITE> <CODE></CODE> <I></I> <UL></UL> <BR> <STRONG></STRONG> <BLOCKQUOTE [TYPE]></BLOCKQUOTE> <DD> <EM></EM> <P> <B></B> <LI> <DL></DL>
Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search