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Intuit's Razor | 20 comments (20 topical) | Post A Comment
Not inevitable, but...[ Reply to This ] (none / 0) (#5)
by Anonymous User on Mon Mar 10, 2008 at 07:28:11 AM PDT

...Far more likely as a company grows big, and gets a CEO and board of directors who care about "maximizing shareholder dividends", and thus, their hold on power/pay/prestige than they do providing a good product, or having satisfied customers and good service.

McAfee and Symantec are two larger examples of the Intuit scenario, and someone mentioned Digital River, who mainly just gobbles up other software companies and sells those products, coasting on minimal development necessary to keep a semblance of compatibility with newer operating systems.

There are a number of companies who do take pride in their software, they just don't seem to be as large. I'd like to see a large software company whose business is run like Costco's: I'd buy product from them any day.

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I agree[ Parent | Reply to This ] (none / 0) (#6)
by Anonymous User on Mon Mar 10, 2008 at 10:40:26 AM PDT

Unfortunately, COSTCO is the exception in the large corporation world.  Wall street doesn't like them because they are too good to their employees (pay, benefits etc.) and there ave a long term growth strategy where they don't care too much about "This Quarters" numbers as long as they are on the correct path.  Wall Street can't comprehend that taking care of the customers and the employees will result in a beneficial outcome for its shareholders.

I wish I could recommend a large, well managed S/W company with a great product, but sadly, none comes to mind.  Unfortunately, my list of companies I will not do business with is far longer than the companies I would like to support.

I certainly can recommend a small company distributing Configuration Management software:  Qumasoft.com's QVCS-Pro.  I've used it for years.  They are constantly updating their product for ease of use and functionality.  Once, I discovered a (low-probability) bug that was introduced by an upgrade.  I notified the company via email - it was fixed by the next day.  Try getting that from Microsoft or Intuit.

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Intuit's Razor | 20 comments (20 topical) | Post A Comment
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