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Replying To:
Why is this Digital River's problem?[ Parent ] (none / 0) (#11)
by Anonymous User on Tue Mar 11, 2008 at 11:35:00 AM PDT

I fail to see why this is considered DR's problem. What do you want them to do to confirm an e-mail address that a customer has posted to them? How much feedback handshake to you want to partake in to place an order with an on-line business? I really have no desire to go through a "you placed an order with us, are you who you say you are?", "yes I am", "are you sure" exchange when I place an order. The responsibility for making sure the return e-mail address is correct is mine and mine alone.

A customer places an order with an on-line business. They are usually presented at least two opportunities to assure that the information entered is correct. If the customer deliberately chooses to enter a false e-mail address, then I would place the blame solely and solidly on the customer who does so.

As far as the company that returned "credit card information"; how much information are we talking here? Just the last 4 digits i.e., the e-mail says, "you paid with your Discover card with the last 4 digits 1549" that seems to be the current working trend is hardly a security breach.

I just don't see the issue here.

[ Parent ]



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