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Intuit's Razor | 20 comments (20 topical) | Post A Comment
Not Invevitable[ Reply to This ] (none / 0) (#1)
by srynas on Sat Mar 08, 2008 at 12:07:59 PM PDT

My opinion is that the problem with Intuit is that it has been taken over by the Marketing Department. Everything about Intuit is geared towards making the next sale. I hate to admit to participating in their "upgrade" program and to buying the current versions of Quicken and TurboTax. These programs continue to be riddled with advertising come-ons. Not only that but when you use the "help" feature instead of going to an obvious help screen you are accosted with upgrade offers. This is ridiculous. It seems unnecessary for Intuit to force fed consumers advertising for a product that they are currently using. Of interest, Intutuit does have a user forum website. Many of the user have expressed the same concerns expressed on this website about Intuit's underhanded business practices. What is amazing is the response of some of the Senior Forum members. Their responses have been very defensive comments along with ad hominem attacks against posters. In reviewing the forum, I also did not get a sense that Intuit is actually working on making program fixes for problems reported. I just "upgraded" from Quicken 2005 to 2008. The "upgrade" was essentially painless. Though it went well a couple of issues did crop-up. 1. Backing up to CD no longer works. Evidently this is a know problem, but I have not seen any comment from Intuit that his issue is being fixed. 2. The back-up screen has been downsized. In Quicken 2005 you could select the Quicken file to back-up. Now you have to open each file individually to do a back-up. Clearly this is disabling an existing feature. I fail to see the rationale for Intuit paying programmers to disable a back-up option. 3. A word of warning. Quicken points out how you have a XX days to return the product if you don't like it. Sounds good, but there is a catch. When you "upgrade" Quicken makes the data unavailable to the prior version. So if you decide to go back to the old version, you can't. Technically you can, but you loose all the data that you entered with when using the "new" version.

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Intuit's Razor | 20 comments (20 topical) | Post A Comment
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