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Western Digital Lies About Warranty Status | 9 comments (9 topical) | Post A Comment
WD Warranties[ Reply to This ] (none / 0) (#1)
by Anonymous User on Tue Mar 04, 2008 at 12:47:16 AM PDT

WD plays tricks with their warranties. Most of the Caviar series drives sold in a retail box have a 1-year warranty, while the exact same drive sold in bulk/OEM (and usually for less money) have a 3-year warranty. I was hoping that when Seagate went to a 5-year warranty, WD would be forced to stop playing games with their warranties.

Same thing with the MyBook external drives. Some models are 3 year, some are 1.

My solution, buy Seagate drives, and/or use a Credit Card that adds a year to the warranty.


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Warranty Date Tricks[ Parent | Reply to This ] (none / 0) (#2)
by Anonymous User on Tue Mar 11, 2008 at 09:41:43 AM PDT

I recently called Lenovo about my laptop, and was told it was out of warranty. Turns out, the warranty defaults to the date of manufacture. And even though I thought I had registered when I got my rebate, I guess I didn't. To be fair, Lenovo had a whole process in place to help me get the warranty date fixed, routing me through IBM services, but I easily could have been deterred from following up by the initial online rejection if I hadn't checked exactly when I purchased the laptop.

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OEM drives have warrantees?[ Parent | Reply to This ] (none / 0) (#3)
by Anonymous User on Tue Mar 11, 2008 at 08:07:35 PM PDT

I always thought OEM means the manufacturer is not including a warrantee themselves? The OEM takes on the warrantee responsibility? If a hard drive that came in a Dell PC dies, I can't call the drive manufacturer for warrantee replacement - I have to go through Dell. Dell is an OEM, right?

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OEM[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Tue Mar 11, 2008 at 08:59:06 PM PDT

It's not uncommon to refer to drives sold as bulk or bare drives as OEM, even though they are technically not OEM. True OEM drives are warrantied by the OEM, like a WD drive included in a Dell PC.

If you buy a bare drive from a store like Newegg, you'll get the full warranty provided by the MFR.  For WD drives, that means 3 years for most bare drives, and one year for most retail-boxed drives.

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video joiner[ Parent | Reply to This ] (none / 0) (#9)
by Anonymous User on Thu May 22, 2008 at 01:48:47 AM PDT

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Western Digital Lies About Warranty Status | 9 comments (9 topical) | Post A Comment
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