INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Liquids (none / 0) (#1)
by Anonymous User on Wed Mar 26, 2008 at 04:57:27 PM PDT

I am a klutz. On top of that, I am accident-prone. I am extremely and consistently unlucky when it comes to just where a fumbled object goes. I am well aware of these factors. So, when I get a valuable piece of equipment, I take steps. For example, one of my criteria in selecting a model of anything is water resistance. My keyboard is easily cleaned, to the point of being dishwasher safe; If it were not, I'd have gone through seven keyboards since I bought it. I also document the condition of my gear when I get it, and before I send it off for repairs, using a digital camera. And I include copies of it in the package with the device, when I send it for repairs. Anyone who claims I spilled liquid inside the case as a means of denying me warranty coverage will land in court so fast, their head will spin. And I will win. It's an easy way for a company to save money, after all. Instead of fixing your gear and spending money to do so, just inflict some irreparable damage not covered by the warranty on it, claim the customer did the damage, and refuse to spend a penny on repairing it.


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