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Replying To:
This is American Express? (none / 0) (#6)
by Will Fastie on Fri Mar 21, 2008 at 04:13:41 AM PDT

The heck with the software vendor. The fact that American Express would consider the charge valid just because the product is "renewable" is a far bigger problem.

I've always viewed AMEX as the gold standard for customer service regarding bogus charges. I thus find this story very disturbing.



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