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Replying To:
Automatic renewals suck goatse.cx (none / 0) (#17)
by Bryan Bytehead on Fri Mar 21, 2008 at 01:05:02 PM PDT

Now that I've burn an image in your mind for the rest of the day, you can hurt me later. We canceled AOL *AND* our credit card because we had a son who was upset with the time restrictions we had on his account. He knew enough of the credit card number to reset his mother's account and change his account to full access. Multiple times. So we cancel AOL and canceled that credit card. We get our new credit card, and we think everything is OK. Three months later, we find that we've been put on the three month free, then keep charging you cancellation list. AOL had managed to get all the information they needed to charge the card. We asked for an inquiry on that from the credit union, which deigned to ignore us on that. Three months later, AOL hit us again. I called them up, got connected to a retention specialist and pretty much told them to shut up, that they would be canceling this account, that if we ever got charged for AOL again, not only would we change credit card numbers, we would be changing financial institutions, we would file complaints about not being allowed to cancel this account with the state attorney, with the BBB, with the FCC, and since you gave me your name and I know you are sitting in Jacksonville, I will hunt you down and kill you. The last part was probably thought, not said. Hopefully. (Yes, I know where the call center was in Jacksonville, not that it's there anymore, 30 minutes away from my house). We never heard from AOL again. Ever.


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