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Autorenewal Lurks in Spyware Doctor | 34 comments (34 topical) | Post A Comment
You would not believe ....[ Reply to This ] (none / 0) (#13)
by Anonymous User on Fri Mar 21, 2008 at 11:22:05 AM PDT

I subscribed to ConsumerReports.org to see what it was about. While on-site, I dug into my "personal" information. Yep, there was my credit card information and an indication that I had chosen "auto-renewal." I surely don't recall that from when I signed up (it is a red flag I look for).

I signed up through a special page they created with a substantial discount for magazine subscribers (which I am). When you go on site,

  • there is no way to change the auto-renewal option,
  • there is no way to contact anyone associated with the service, and
  • there is no telephone number.

I'm a unhappy consumer!

[ Reply to This ]



consumerreports.org[ Parent | Reply to This ] (none / 0) (#18)
by jkhill on Fri Mar 21, 2008 at 03:16:34 PM PDT

On the top of the page, click My Account.  The first gray box has a Cancel subscription hyperlink, just to the right of the line that says "Terms:  renewing monthly."

I've found consumerreports.org (and Consumers Union generally) to be quite transparent in their subscription policies.  When *I* signed up for the website, the fact that it was a recurring charge was clear to me (it's a red flag for me too).

[ Parent | Reply to This ]



Consumer's Union[ Parent | Reply to This ] (none / 0) (#32)
by byelen on Mon Mar 24, 2008 at 05:48:34 AM PDT

Not only are they transparent, but they send an email prior to rewnewing. I had plenty of time to "opt out" and cancel my subscription.

[ Parent | Reply to This ]


Autorenewal Lurks in Spyware Doctor | 34 comments (34 topical) | Post A Comment
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