INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Complaining (none / 0) (#3)
by Stu on Mon Feb 11, 2008 at 04:11:13 PM PDT

The problem most people have when getting bad support, is that they stay with the supplier's procedures too long.
When I'm caught in support hell, I call the president of the company - and yes I've done it with some very large companies.

I never get to talk to the president; but usually get his/her secretary. I'm always polite and calm. The secretary promises to take care of the matter - and they do - fast. I once had a problem with CompUSA settled in 20 minutes - after messing around with them for weeks. Your mileage may vary.

The points are:

- The secretary knows you mean business, or you wouldn't have called the big boss.

- The lower level people he/she calls are smart enough to jump when they hear from the office of the big boss.

I've been buying from Dell since 1987. I can't believe Michael Dell (or his secretary) would allow this kind of treatment to continue, if they were personally made aware of it - and I don't expect them to read the blogs.

In my experience as an IT Mgr., and from what I've read, here and other places, I'll stay with Dell.


Post Comment

You are not logged in. If you don't have a user account yet, by all means go make one! If you do have one, you can post as "yourself" by filling in your nickname and password below. Otherwise, your comment will be posted as Anonymous User.

Create Account
Nickname:
Password:

Post Comment: Post your comment below and then please answer the security question. I apologize for the inconvenience, but it does help deter spammers. -- Ed Foster
Subject:
Comment:

To post your comment, please answer the following security question:
 Which of the following is not a word?
Maine, Navy, Sheepdog, Indiana, Beagle, e42a5D
Allowed HTML: <A [HREF] [NAME]> <DT> <TT></TT> <OL></OL> <CITE></CITE> <CODE></CODE> <I></I> <UL></UL> <BR> <STRONG></STRONG> <BLOCKQUOTE [TYPE]></BLOCKQUOTE> <DD> <EM></EM> <P> <B></B> <LI> <DL></DL>
Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search