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Changed Circumstance[ Parent ] (none / 0) (#2)
by srynas on Fri Feb 01, 2008 at 11:15:32 AM PDT

If a cell tower becomes unavailable even though T-Mobile does not own it, it does not absolve T-Mobile of the responsibility to provide service to the customers who bought cell phones with the expectation (promise) of service.  If the service goes down, for any reason, I would say that T-Mobile should void the contract since T-Mobile is not upholding its end (providing service) and allow the phones to be returned without an early termination fee.

Personally, I don't think that early termination fees are valid.  If a customer cancels service and returns the phone, the phone company has NOT experienced any "damage".  This is another example of corporation "creating" law.

Furthermore, the readers plight points to an onerous business practice of many companies that involves the licensing certain activities to another company and then claiming no responsibility if the other company fails to perform.  

If cell phone company leases a cell phone tower and the tower operator goes out of business.  The cell phone company should take responsibility for providing alternate service. The claim of "not our responsibly if the lessee goes out of business" is spacious.

[ Parent ]



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