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T-Mobile Tower Topples, But Termination Fee Still Stands | 26 comments (26 topical) | Post A Comment
Is it T-Mobile's Fault?[ Reply to This ] (none / 0) (#1)
by Anonymous User on Fri Feb 01, 2008 at 10:42:21 AM PDT

Here is the key quote from the article: "the outfit that provides service in our area has lost a tower or something." T-Mobile is not the cell provider who has dropped coverage, it is the other service provider. I am in a similar situation. I am a T-mobile customer, but where I live and work they do not provide coverage. No problem I have free roaming so I use Cell One towers. If Cell One lost a tower how would that be T-Mobile's fault? I am taking my chances with Cell One because of other features with T-Mobile. That appears the same in the article, they chose T-Mobile because "We decided to all join up under T-mobile, the myFaves being the deciding factor." I don't see how T-Mobile can be faulted. They did nothing wrong, so why shouldn't they enforce the early termination fee?

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Changed Circumstance[ Parent | Reply to This ] (none / 0) (#2)
by srynas on Fri Feb 01, 2008 at 11:15:32 AM PDT

If a cell tower becomes unavailable even though T-Mobile does not own it, it does not absolve T-Mobile of the responsibility to provide service to the customers who bought cell phones with the expectation (promise) of service.  If the service goes down, for any reason, I would say that T-Mobile should void the contract since T-Mobile is not upholding its end (providing service) and allow the phones to be returned without an early termination fee.

Personally, I don't think that early termination fees are valid.  If a customer cancels service and returns the phone, the phone company has NOT experienced any "damage".  This is another example of corporation "creating" law.

Furthermore, the readers plight points to an onerous business practice of many companies that involves the licensing certain activities to another company and then claiming no responsibility if the other company fails to perform.  

If cell phone company leases a cell phone tower and the tower operator goes out of business.  The cell phone company should take responsibility for providing alternate service. The claim of "not our responsibly if the lessee goes out of business" is spacious.

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video converter software[ Parent | Reply to This ] (none / 0) (#31)
by Anonymous User on Tue May 06, 2008 at 01:00:42 AM PDT

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mac soft[ Parent | Reply to This ] (none / 0) (#34)
by Anonymous User on Thu Aug 07, 2008 at 06:29:46 AM PDT

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DVD Ripper and Vob Converter for Mac[ Parent | Reply to This ] (none / 0) (#40)
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Invalid argument[ Parent | Reply to This ] (none / 0) (#3)
by joseten on Fri Feb 01, 2008 at 11:28:44 AM PDT

The problem with your argument is that it assumes that a customer should know AND care that a vendor is using a third party to provide a contracted service. The customer here is paying for a service and not receiving that service. It is the vendors responsibility to provide the service to the customer. the fact that the vendor is using a third party to provide the service and that the third party is failing to provide adequate service is the primary vendors issue, not the customers issue. T-mobile should either fix the issue or give the customer a free termination.

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video joiner[ Parent | Reply to This ] (none / 0) (#32)
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jgykghyji[ Parent | Reply to This ] (none / 0) (#39)
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Why is that the customer's problem?[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Fri Feb 01, 2008 at 12:08:23 PM PDT

To my mind the provider - T-Mobile - should have a contract with whichever company operates the tower guaranteeing a quality of service and in this case should be able to recover damages if the service requirement is not met. But T-Mobile's arrangements with other suppliers should not be a concern for its customers - if T-Mobile advertises service in a certain area, it should deliver service, and contractual arrangements with other companies are only the mechanism by which it fulfills that promise.

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Contracts[ Parent | Reply to This ] (none / 0) (#8)
by PsiCop on Tue Feb 05, 2008 at 06:37:55 AM PDT

Cell-phone service providers (Verizon, T-Mobile, etc.) DO, in fact, have contracts with the companies that own and manage towers. The details of these contracts vary but there are always service-level guarantees included and these often include geographic coverage. The absence of a tower will certainly figure into the SLA results. One tower lost is probably not going to affect anything, but several lost towers might; in that case, the provider is compensated for the loss. This compensation should, among other things, reimburse the company for lost business.

[ Parent | Reply to This ]


A lot probably depends on what T-Mobile advertises[ Parent | Reply to This ] (none / 0) (#5)
by Anonymous User on Fri Feb 01, 2008 at 12:09:10 PM PDT

If the user was using their phone in what T-Mobile considers the user's primary and advertised coverage area, there may be an issue. However if the user is in an extended or roaming area outside of T-Mobile's advertised area, then all bets are off. I live similarly in a rural area, but use a no-contract pre-paid phone. In my case, my home is well outside the advertised coverage area of my phone, and I consider myself lucky that I do get good coverage in my home area. But I also took the calculated risk that this would be the case, and it is nobody's fault but my own if suddenly my phone only worked in the advertised coverage area.

Not knowing the person's specific situation, I can't say whether this is their case or not, but I do agree it's not "fair" to continue charging for a service that the user is unable to use.

[ Parent | Reply to This ]


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T-Mobile Tower Topples, But Termination Fee Still Stands | 26 comments (26 topical) | Post A Comment
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