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Replying To:
Very Timely - Just "upgraded" to 2008 (none / 0) (#1)
by srynas on Tue Jan 29, 2008 at 06:39:04 AM PDT

Everything reported in the post, from my experience, is regrettably accurate. However, since I just recently received the 2008 edition, I don't have too much to report yet.

1. What is surprising to me, as a long-time user, is that useless cosmetic changes should not really have an effect on how well the program operates, yet (from reading the posts) it seems that it does. In response to this degradation of program quality several posters on the Quicken website have actually asked for a "subscription" option so they can retain the superior earlier versions.

2. My pet peeve with Quicken is that the program is riddled with advertising and come-ons. This appears to get worse with each new edition. Intuit's management must consist of snake-oil salesmen who simply don't know when to stop selling. Everything about Quicken is aimed to promote "purchasing" some sort of "service". In the "old" days your program simply did what is was supposed to do, accounting; not sales.

3. In the 2005 version, when making backups, you could select which Quicken file to back-up.  In the new 2008 version this ability was removed. Now you have to open each Quicken file individually in order to save it. (For reports,in the 2002 version, I could directly select a custom date, beginning with the 2005 version, I had to specifically select "custom date", an unnecessary click.) This reduction in functionality is unnecessary and speaks to "enhancements" as simply being churning of the program.

4. Retrieving stock data has been very problematic for the past several months.  I don't know what was going on.  Did Intuit forget to pay its "bills"???????

5. In visiting the Quicken forum, I have been quite surprised at how rude and defensive some of the senior forum members have been. I don't know why.

6. On a positive note, I am glad that Intuit has this forum, all software/retail companies should provide such a forum.  It makes customer support much easier since users can help users.  Recently I bought a new HDTV and could not get the control codes for the DVD player. Had the TV manufacturer provided a forum, I could have probably gotten the control codes without having to call the 800 number and talking to a representative after spending X minutes on hold. I hope that Intuit management actually visits their forum, learns something from the comments left, and takes action to provide a product that meets the consumers expectations.



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