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Quicken Users Can't Put Stock in Intuit Reliability | 82 comments (82 topical) | Post A Comment
Very Timely - Just "upgraded" to 2008[ Reply to This ] (none / 0) (#1)
by srynas on Tue Jan 29, 2008 at 06:39:04 AM PDT

Everything reported in the post, from my experience, is regrettably accurate. However, since I just recently received the 2008 edition, I don't have too much to report yet.

1. What is surprising to me, as a long-time user, is that useless cosmetic changes should not really have an effect on how well the program operates, yet (from reading the posts) it seems that it does. In response to this degradation of program quality several posters on the Quicken website have actually asked for a "subscription" option so they can retain the superior earlier versions.

2. My pet peeve with Quicken is that the program is riddled with advertising and come-ons. This appears to get worse with each new edition. Intuit's management must consist of snake-oil salesmen who simply don't know when to stop selling. Everything about Quicken is aimed to promote "purchasing" some sort of "service". In the "old" days your program simply did what is was supposed to do, accounting; not sales.

3. In the 2005 version, when making backups, you could select which Quicken file to back-up.  In the new 2008 version this ability was removed. Now you have to open each Quicken file individually in order to save it. (For reports,in the 2002 version, I could directly select a custom date, beginning with the 2005 version, I had to specifically select "custom date", an unnecessary click.) This reduction in functionality is unnecessary and speaks to "enhancements" as simply being churning of the program.

4. Retrieving stock data has been very problematic for the past several months.  I don't know what was going on.  Did Intuit forget to pay its "bills"???????

5. In visiting the Quicken forum, I have been quite surprised at how rude and defensive some of the senior forum members have been. I don't know why.

6. On a positive note, I am glad that Intuit has this forum, all software/retail companies should provide such a forum.  It makes customer support much easier since users can help users.  Recently I bought a new HDTV and could not get the control codes for the DVD player. Had the TV manufacturer provided a forum, I could have probably gotten the control codes without having to call the 800 number and talking to a representative after spending X minutes on hold. I hope that Intuit management actually visits their forum, learns something from the comments left, and takes action to provide a product that meets the consumers expectations.

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Why do you keep going back?[ Parent | Reply to This ] (none / 0) (#2)
by Anonymous User on Tue Jan 29, 2008 at 07:57:49 AM PDT

Is the program *THAT* good that you would put up with such clown antics by the parent company?  This isn't a personal attack.  I am really curious.  The war stories from Quicken users completely turned me off to Quicken or any product from Intuit...then here you are upgrading twice to keep the app.

What gives?


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Alternatives???[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Tue Jan 29, 2008 at 08:24:27 AM PDT

I am a long time user of Quicke, currently on my third version - 2007. I have tried MS Money and MoneyDance. The thing about Quicken is that when it works - it downloads all of my Credit Card, Bank Account, and Brokerage Account data automatically. It had 'learned' to categorize most of my transactions automatically. I said, "when it works." That said, all of my Citibank accounts have been failing for the last few months due to 'server error.' I have to manually download and import QFX files to get those to update. If anyone knows of an alternative, I would love to get away from Intuit as soon as possible.

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video converter software[ Parent | Reply to This ] (none / 0) (#92)
by Anonymous User on Tue May 06, 2008 at 01:02:28 AM PDT

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video converter software[ Parent | Reply to This ] (none / 0) (#93)
by Anonymous User on Tue May 06, 2008 at 01:03:06 AM PDT

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Comfort of the Known Frying Pan[ Parent | Reply to This ] (none / 0) (#5)
by srynas on Tue Jan 29, 2008 at 08:30:50 AM PDT

Its a case of being being used to the program.  Also I have not heard of a compelling reason to switch to MS Money.

When I finally get around to switching to LINUX, I will change my accounting program.  In the meantime, I will publicly point out the flaws of Quicken and hope that the management at Quicken will finally sober-up, enter a 12 step rehabilitation program, and restore Quicken to the quality product it was when I first bought it in the late 1990s.

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video joiner[ Parent | Reply to This ] (none / 0) (#95)
by Anonymous User on Thu May 22, 2008 at 01:59:27 AM PDT

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Use another program?[ Parent | Reply to This ] (none / 0) (#41)
by Anonymous User on Wed Jan 30, 2008 at 08:27:04 AM PDT

I have twice decided that I was fed up with Quicken and would switch to MS Money. Both times I simply gave up. Once you know Quicken and have scads of files in that format, going to MS simply does not cut it. I imagine if one had started out with MS Money they would feel the same way. By the way, another user mentioned a server problem with Citibank accounts, I have that same problem with Chase credit cards. The thing will work for weeks and then not work for weeks. As long as you manually download once a month, you don't really lose anything.

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Intuit - Just Say NO[ Parent | Reply to This ] (none / 0) (#12)
by Anonymous User on Tue Jan 29, 2008 at 10:17:59 AM PDT

I think that the comments from "Why do you keep coming back," "Why am I not surprised," "What a mess...." are coming close to the view I have. I used Quicken 98 for several years. When I was considering upgrading, I talked a friend into un-installing his copy of Quicken 2005 so I could install it for a trial. I installed it on a stand-alone machine and when I found (from the error dialogs) that it wanted to "phone home" in order to work, that was the end of it. I scrubbed off all traces of the software and gave it back to my friend and warned him that Intuit was playing Big Brother. Since then, I've just been using Excel. Before any of you groan, I'd ask you to take stock of how much time you're spending (wasting?) on trying to get Quicken's features to work, and compare that to the corresponding productive time you'd be spending in tracking your stuff in Excel. As I see it, there are three options: 1 - continue to be a masochist and try and use Intuit software, 2 - switch to "real" business-grade accounting software (those companies know that actual corporations won't put up with shenanigans like Intuit is pulling...) but be prepared to spend big bucks, or 3 - use something like Excel. Acutally I guess there is a fourth option -- pencil and paper. When Intuit finds their user base at almost zero, and their revenue stream to match, then MAYBE they'll change their ways. Not until then.

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Excel vs Quicken/Intuit[ Parent | Reply to This ] (none / 0) (#29)
by wagnert on Tue Jan 29, 2008 at 12:56:32 PM PDT

I quit using Quicken over a decade ago and have been using Excel for all my accounting and other needs. I used to use TurboTax till I found they were "Phoning home" and switched to Taxcut several years ago. I have been perfectly happy with both products and never intend to use any Intuit product again. One product they used to sell is Quickverse, but that is now put out by a different company and I am still using Quickverse (a bible & reference product).

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Intuit, always had a problem[ Parent | Reply to This ] (none / 0) (#42)
by Anonymous User on Wed Jan 30, 2008 at 08:29:13 AM PDT

Years ago I used PTE, a Parson's Tax product. When Intuit bought them out I used it once more, then it was murdered. They offered Turbo at a good price so U went with it, but shortly the news of the "call home" got out and I moved to Tax Cut. Never had a problem since!

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Done with Intuit[ Parent | Reply to This ] (none / 0) (#45)
by Anonymous User on Wed Jan 30, 2008 at 08:59:12 AM PDT

I started using Quicken and Quickbooks in the mid-90's. It was a great product. I liked that I could pay my bills and download all my transactions easily. But, over the years, it seemed to get more and more difficult and need more and more upgrades. I couldn't share files if the latest update wasn't the same on different computers and there was a new update every time I turned around. If I didn't buy an upgrade features would stop working. In Quickbooks, witholding wouldn't work if I didn't buy a subscription to tax table updates. Finally, last year I gave up. I pay my bills through my bank's website. I get credit card transactions from the card issuer and dump them into Excel. I'm using an old Quickbooks with all the cool internet features disabled, but able to do most of the things I need. I look up tax info from the IRS- its actually less of a hassle than dealing with Intuit. I don't miss Quicken at all, other than the hours of typing in data that I never really needed anyway. And my old Quickbooks will do for my business- when I really need more features, I'll find another software package. Maybe an open source alternative will come along without all the strings attached.

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Quicken - once a great program[ Parent | Reply to This ] (none / 0) (#37)
by jrseh on Tue Jan 29, 2008 at 05:03:59 PM PDT

I've been a Quicken user since the 80s, but the version I run now is Quicken 2002. After reviews told me that later versions had, essentially, "improved" the program without really improving the product, thus slowing it down and making it occasionally unable to read older data files, I stopped upgrading (I'm slow to upgrade anything unless REAL improvement will be gained - I just recently upgraded from W98 to XP). When my version "sunset" a few years ago, I continued entering my stock data (weekly) manually and never did rely on any other online feature. I've been a TurboTax beta tester for many years, and can understand the need to upgrade that product on an annual basis. But Quicken? If it ain't broke, don't fix it! FWIW, I've applied to become a Quicken beta tester, but thus far haven't been asked to become one.

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yes[ Parent | Reply to This ] (none / 0) (#105)
by maderikapapa on Fri Jun 27, 2008 at 06:39:20 PM PDT

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[ Parent | Reply to This ]


Another customer trying to leave Intuit[ Parent | Reply to This ] (none / 0) (#62)
by Anonymous User on Sun Feb 17, 2008 at 10:29:32 PM PDT

I started using Quicken 4 for DOS, and have upgraded several times, pretty much only when forced to do so by threat of a lost feature. I liked Checkfree just fine for electronic banking, but then have been using the Quicken services. Like you, I was told my Quicken2005 would no longer download my bills. I went and bought Q2008, realizing it might not work -- and it doesn't. See I switched to Linux a couple of years ago. Crossover Office for Linux runs Q2005, but they haven't caught up w/ Q2008. I suppose they will -- but maybe it's time to see the light and just dump Intuit like I dumped Microsoft. It's not that the Quicken features worked all that well. Something was always breaking. So I'll be researching open source alternatives which support electronic banking. Am happy to have your suggestions. I'd like to do better than "Excel" ... (Actually OOCALC). I liked Quicken just fine, and knew it well -- but rather than suffer through the next painful upgrade, I think I'll just cut the cord.

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yes[ Parent | Reply to This ] (none / 0) (#104)
by maderikapapa on Fri Jun 27, 2008 at 06:39:12 PM PDT

出会い系出会い系サイト出会い喫茶出会い掲示板ナンパ出会いカフェ人妻出会い無 009;系サイト優良出会い系攻略 完全無料。アダルトビデオアダルト動画アダルトアニメアダルト画像アダル 488;サイト無料DVDアダルト風俗サンプル無料風俗優良アダルトサイト比較海 806;。人妻画像人妻パラダイス知合い人妻援護会人妻コレクション風 439;告白。熟女画像東京熟女掲示板動画熟女ビデオおまんこオナニー。エロ画像エロフラッシュアニメ 456;ロ動画エロゲームエロ漫画無料エロサイト。エッチ画像エッチ動画エッチ小説写真エッチ 450;ニメエッチ0930。セックスアナルセックス画像セックス動画セックスフレンドスワッピングSEX写真セックスボランティセ 483;クス体位東京セックス仕方 SEX。おっぱい画像おっぱい村長おっぱい楽園掲示板お 387;ぱい命おっぱいゲーム。巨乳動画巨乳画像アイドル巨乳 522;示板風俗。セフレ募集セフレ掲示板セフレ画像掲示板セフレの作り方出会い無料素人セフレ。童貞狩りエロ漫画童貞狩り童貞喪失童貞オークション素人童貞逆援。不倫パートナー不倫出会い人妻不倫不倫を楽しみたい方にはお薦め 154;妻画像など満載出会いサイトを楽しむならココ無料出会いで一緒に遊ぼう出会いはLOVEｱｹﾞｲﾝで決まり

[ Parent | Reply to This ]


Quicken Users Can't Put Stock in Intuit Reliability | 82 comments (82 topical) | Post A Comment
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