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HP's $1,000 Latch | 42 comments (42 topical) | Post A Comment
Compaq Repairs[ Reply to This ] (none / 0) (#9)
by Anonymous User on Tue Sep 25, 2007 at 11:04:47 AM PDT

After poor service experiences with Compaq laptops purchased for my wife and daughter I started buying Toshibas or Sonys. HP support is horrendous! I have used Sony Vaios for years. I had a client who's Sony needed repair - just barely out of warranty. Not only did they ship a carton out to return the laptop safely in (at no charge), they called upon receipt of the laptop and true to their word it was repaired and shipped in three business days. Even though it was three months out of warranty they repaired it no charge. My own laptop needed a system board and I received the same, personal treatment.

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Sony's[ Parent | Reply to This ] (none / 0) (#23)
by rrosen on Tue Oct 02, 2007 at 01:42:37 PM PDT

That's interesting. We had a problem with a Sony Vaio (the clip holding the modem jack in the case broke). Sony told us to get it fixed it would have to be shipped to Japan (at our expense) and would take 8-12 weeks. Bought a PCMCIA modem and never bought another Sony.

On the other hand, our IBM/Lenovo Thinkpad service experiences have all been good.

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HP's $1,000 Latch | 42 comments (42 topical) | Post A Comment
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