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Replying To:
Looking Good, Not Being Good[ Parent ] (none / 0) (#8)
by Anonymous User on Tue Sep 25, 2007 at 10:54:59 AM PDT

"His explanation as to why it was canceled was 'it was on backorder too long.'"

What this says is that HP is boosting its statistics to look good. They want to look like they are providing good service, not actual provide good service. By canceling the order, they stopped the clock on how long it takes to get things fixed. Further, a new ticket means more justification for a claim that they solve x amount of problems.

So x amount of problems fixed within y amount of time is really a fudged number to fool people. And HP seems to implicitly admit that.

[ Parent ]


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