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HP's $1,000 Latch | 41 comments (41 topical) | Post A Comment
How 1 latch = $1000[ Reply to This ] (none / 0) (#5)
by Anonymous User on Mon Sep 24, 2007 at 01:36:10 PM PDT

It's a design flaw.  They have no part numbers for latches - you have to replace the entire display panel.  And we all know how much more $$$ out-of-warranty parts are than the percentage of the part as the unit was purchased... by design.  Problem is, it doesn't foster repeat business...

I have posted before that HP's service/support arm is in the lowest areas of demise, and if they have _any_ hope of staying ahead of Dell in $ales, someone at HP had _better_ sit up, take notice and take action, or they'll be sniffing Dell hiney in that dept again very soon.

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HP's $1,000 Latch | 41 comments (41 topical) | Post A Comment
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