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Replying To:
Tiscalli plays games as well (none / 0) (#4)
by Anonymous User on Mon Sep 24, 2007 at 01:29:13 AM PDT

Couple of years ago I setup a Tiscalli dialup account and was happy with it, but last year switched to broadband with another supplier. Then came the games with Tiscalli to cancel. Their rep said that I could not cancel my account without an account reference that came with the original dial-up contract. Of course I could not find that one piece of paper from several years previously so asked for them to tell me. They could not tell me what that was even though I had all the other information including payment scheme / billing references, username, password etc. I rang up several times and got the same story from different people so it was obviously not just a rogue response. I even started to go down the road of just writing a recorded letter of cancellation and just stop payment. They informed me if I just stopped paying they would put a non-payment on my credit reference and send in the debt collectors. I finally resolved it by ringing up and pretending that I had a query from my accountant and that he need the account reference number for my tax records. They gave it to me straight away. Someone slight more cynical could conclude that there was a deliberate policy to give this run-around to anyone who used the word `cancel' - but Companies don't do that sort of thing do they?



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