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AOL Spam Roadblock Takes a Toll | 46 comments (46 topical) | Post A Comment
Even if you have confirmed opt-in consent...[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Thu Aug 09, 2007 at 03:23:46 PM PDT

...there's no way to prove it, because AOL won't tell you who the complainant is. It gets kind of annoying; I've seen AOL users report our monthly (opt-in, confirmed) email postcard as spam, but also freelancers who accepted a gig from us then report our follow-up email (with travel info and the like) as spam. I understand that AOL is trying to reduce listwashing, but getting an email that boils down to "some anonymous AOL member says you spammed them" is frustrating without being in any way useful.

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More Clueless Ones[ Parent | Reply to This ] (none / 0) (#34)
by Anonymous User on Thu Jan 03, 2008 at 09:32:35 AM PDT

We have folks on our college campus who forward their college email to their AOL accounts. When they report a message as spam, we get dinged for it. From the messages AOL sends to me, I can tell many of these are messages from Mom, or friends, and not spam at all. I'm told the "spam" button in the AOL email interface is right next to the "delete" one... In some ways it would be easier with a mailing list: I'd script a mailing that contained the recipient's email address in the body, as AOL only redacts the headers (forwarded messages sometimes contain the AOL address in the portion of the header our mail server records). Then you'd know from the bounces which ones to drop.

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AOL Spam Roadblock Takes a Toll | 46 comments (46 topical) | Post A Comment
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