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Replying To:
Dell Incompetence (none / 0) (#4)
by Anonymous User on Tue Aug 07, 2007 at 09:00:33 AM PDT

My best friend just bought a Dell desktop. He ordered it with a 256MB video card. He got a 128MB. They send a replacement card. It was also a 128MB. Then they sent a tech out. He ordered a replacement card, twice and both times they sent cards that would not work.

I will have to say, Dell really tried. But they just were too inept to satisfy my friend so he is sending it back and will never buy from them again.

Meanwhile, I just changed out a power supply in a Dell last night. Dell had put a 170W PS in a Pentium 4 box. This was way underpowered for a Pentium 4. No wonder it failed.

Despite the fact that they may really be trying harder, I feel like they have some fundamental problems that aren't going to be solved by better CS.



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