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Has Dell Returned to its Roots? | 77 comments (77 topical) | Post A Comment
Dell's support is better.[ Reply to This ] (none / 0) (#2)
by Anonymous User on Tue Aug 07, 2007 at 07:08:11 AM PDT

I am a customer of both companies, I have a Dell Axim and an HP Compaq notebook. Both of my products broke, I had a screen porblem with my notebook aswell as the pin that secures the PCMCIA card(the add on cards for notebooks) did not stay in and my Dell Axim PDA just froze after a hard reset was made. My expierience with HP was that I called I took in my computer to their repair shop which was UPS the carrier and took a month for me to have my system back with a screen and systemboard replaced, when we were checking if the system was OK, when we turned it on it said HP instead of compaq, the guy said they would change it right away I didn't care about it but they mentioned it would void my warranty if not fixed, I had to wait for another hour for thi BIOS setting to be fixed. On the other hand with Dell they sent a replacement the next day and everything was fixed. I did troubleshooting with both but if you get a failure Dell will respond much better.

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Dell Axim (Hp/Compaq)[ Parent | Reply to This ] (none / 0) (#34)
by wilsondell on Thu Aug 09, 2007 at 03:30:34 AM PDT

I understand how this might look to a customer as far as service goes. With the Dell Axim, it would be easy to replace. Axim's are sent in whole units (unlike pc's) and a referbished was out the door fast. With your PC, i would have recommended an at home service contract, instead of return to depot.

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video joiner[ Parent | Reply to This ] (none / 0) (#59)
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Has Dell Returned to its Roots? | 77 comments (77 topical) | Post A Comment
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