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Sold Down the Digital River | 56 comments (56 topical) | Post A Comment
Cookie issue perhaps?[ Reply to This ] (none / 0) (#7)
by Anonymous User on Fri Jun 22, 2007 at 12:46:16 PM PDT

Sounds like a issue with cookies being blocked. I've purchased a few things through Digital River and, while I've been offered the "Extended Download Service" each time, I've only had to uncheck it once for each purchase. As for the idea of the EDS, I agree 100%. It's a goofy idea. I can see why they'd want to default it to checked. I can't imagine many people would choose it for themselves.

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Doesn't absolve them[ Parent | Reply to This ] (none / 0) (#11)
by foxyshadis1 on Sat Jun 23, 2007 at 10:32:17 PM PDT

It does sound like a cookies issue, I'll agree. At the same time, the fault is still 100% with digital river, because it's their shopping cart, and if they allow you to purchase without cookies (I wouldn't know), they have an obligation to ensure that it works properly. Tacking on spurious charges because you have the wrong browser, wrong version, or cookies disabled, is a failure of design or testing, and merits a chargeback and an official complaint, if it isn't amicably refunded and fixed.

Since they're one of the companies that don't see a need for customer service, pushing it out on the software houses who use them, I doubt an amicable resolution is in the cards. At least email or call ISS to complain, and consider sending a letter to DigitalRiver.

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Sold Down the Digital River | 56 comments (56 topical) | Post A Comment
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