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Paid Verizon Bills Don't Always Stay Paid | 32 comments (32 topical) | Post A Comment
KEEP YOUR VERIZON RECEIPTS FOR 1000 YRS!!![ Parent | Reply to This ] (none / 0) (#18)
by Anonymous User on Tue Dec 11, 2007 at 10:43:53 AM PDT

In 2003 I had a home phone disconnected with Verizon. I owed a balance. In 2005 I re-hooked my home phone up, and paid off the bal. In fact the Verizon rep told me to hang on to the receipt for 3 months so there would be no question. I did exactly that. No problems till I went to hook up my business phone. Verizon sent me a letter stateing that I owed 412.00 for a home phone from 2003. I contacted Verozon and stated to them that that bill had been paid 3 years ago and at that time they hooked my home phone up at that time. The rep told me on the phone that don't wory about it that "Verizon does this all the time"..So, I said then I can disreguard this amount of 412.00 then? NO, she said you still have to pay this. I went round and roudn with Verizon reps and even got to person that handles unresolved disputes. No luck there eather. I contacted The Michigan Public Service Commission and they tried calling Verizon for me. Verizon then quickly called me back and said they would investigate this futher. Verizon told the Commission that at the time of my home instillation their "computer system was down" {a big fat lie} and couldn't verify if I had a bill at that time. The also said that the rep that set up the connection order noted on the computer that their system was down at the time.. {how can you hook up a phone with no computer?}. The Commission is now filing a formal complaint I will be receiving the papers in the mail shortly. To make a long story short. Watch out for Verizon digging up old bills from years ago {they know you won't have the receipt anymore}and tring to get some more money out of you. This is a game they play with average people who might not fight them and pay anyway. Well not me!!!!! and you should't be taken by this eather. In closing keep ALL VERIZON RECEIPST FOR 1000 YEARS.

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Paid Verizon Bills Don't Always Stay Paid | 32 comments (32 topical) | Post A Comment
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