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Dell & Supplied Software (none / 0) (#6)
by Anonymous User on Tue May 15, 2007 at 10:23:02 AM PDT

One of our Dell machines was ordered with Corel's WordPerfect office suite. A user issue (not a problem) arose. It was not a software nor machine failure but a user question on an advanced software function. Call to Corel & time wandering around their help system. No human came forward. Just machine answering systems. Tried eMail & after a day or 2 a response was received reporting Corel doesn't support application software delivered as a part of the "computer system package." We weren't qualified for Corel free customer service. Back to Dell we go. Much ringtone time on the phone line. A little music. Clicking sounds. A couple of disconnects. Still no answer. In a state of frustration research started & a work-around was found. The result? Dell fell further down our list of "use again" suppliers. Dell's fall started with the "free printer" & other gimmicks that helped draw us in as customers. And they call it marketing.... Archie - - The Grumpy Gopher # # # # # # # # # #



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