INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
Dell Warranty (none / 0) (#3)
by RDMjr on Tue May 15, 2007 at 09:09:50 AM PDT

I haven't had problems with Dell's warranty, but I do take one step before I call them. I go out to either Dell's web site (preferably) or the drive manufacturer's web site and get a diagnostic program to check the drive. I've had two drives fail, and both times starting the call with "I've got a bad hard drive; I've run the diagnostics on it and here's the result code" has short-circuited the reformat & reinstall dance. They've also replaced the keyboard, touchpad and a cracked piece of the housing on my son's laptop when he got back from Afghanistan. They also replaced the power supply brick and the battery on it; I won't order laptops any more without the CompleteCare package.



Post Comment

You are not logged in. If you don't have a user account yet, by all means go make one! If you do have one, you can post as "yourself" by filling in your nickname and password below. Otherwise, your comment will be posted as Anonymous User.

Create Account
Nickname:
Password:

Post Comment: Post your comment below and then please answer the security question. I apologize for the inconvenience, but it does help deter spammers. -- Ed Foster
Subject:
Comment:

To post your comment, please answer the following security question:
 Which of the following is one of the United States?
Black, Lychee, Texas, Blue, Apple, Blueberry
Allowed HTML: <A [HREF] [NAME]> <DT> <TT></TT> <OL></OL> <CITE></CITE> <CODE></CODE> <I></I> <UL></UL> <BR> <STRONG></STRONG> <BLOCKQUOTE [TYPE]></BLOCKQUOTE> <DD> <EM></EM> <P> <B></B> <LI> <DL></DL>
Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search