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Replying To:
Different classes of Dell warranties (none / 0) (#15)
by fedsysad on Tue May 15, 2007 at 12:44:19 PM PDT

I'm a civilian sysad for a large IT organization within the US Army. We have hundreds of Dells, most of which are high end models operating in a classified environment. We normally get the three year support, and, for the most part Dell hardware and its support has been very good. However, I recently had a drive fail in a Dell system purchased just a few months ago, and, in discussions with Dell technical support, they agreed that the drive needed to be replaced. Then I discovered that they no longer allow us to destroy the failed drive - we must return it or be charged for the replacement drive. When a hard drive fails in our environment and is replaced, the failed drive, because of classification, cannot be returned to Dell, but must be physically destroyed. Since sending these failed drives back to Dell is not an option, we have virtually no warranty on our hard drives. It seems that we must now upgrade (at additional cost) to a "keep your old hard drive" warranty in order to have warranty protection on our hard drives.



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