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Replying To:
Dell Bailed Out By Costco (none / 0) (#14)
by Anonymous User on Tue May 15, 2007 at 11:53:23 AM PDT

I bought a Dell Inspiron laptop at Costco last year. The (very good) price included a 3-year warranty. When I went to Dell's site to activate the warranty, it said nearly three months of it had already passed. In effect, I had a 2-year-9-month warranty. Dell's position is that a warranty starts running when the machine is made. That's apparently a violation of California law, but Dell persisted in its stance. I called Costco, who offers 6 months no-questions-asked returns on PCs. They contacted their Dell rep, got the same response I had, and told me not to worry, they'd make good if there was a problem in the final months. They gave me the name and phone number of someone to talk to, and sent an e-mail for my files, just there would be a record of their commitment. Meanwhile, the Inspiron has run flawlessly.


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