INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
Dell Bailed Out By Costco[ Reply to This ] (none / 0) (#14)
by Anonymous User on Tue May 15, 2007 at 11:53:23 AM PDT

I bought a Dell Inspiron laptop at Costco last year. The (very good) price included a 3-year warranty. When I went to Dell's site to activate the warranty, it said nearly three months of it had already passed. In effect, I had a 2-year-9-month warranty. Dell's position is that a warranty starts running when the machine is made. That's apparently a violation of California law, but Dell persisted in its stance. I called Costco, who offers 6 months no-questions-asked returns on PCs. They contacted their Dell rep, got the same response I had, and told me not to worry, they'd make good if there was a problem in the final months. They gave me the name and phone number of someone to talk to, and sent an e-mail for my files, just there would be a record of their commitment. Meanwhile, the Inspiron has run flawlessly.

[ Reply to This ]


Costco[ Parent | Reply to This ] (none / 0) (#21)
by sconeu on Wed May 16, 2007 at 07:41:39 AM PDT

Costco is one of the "good guys" as far as I am concerned.

I've had occasion to use their "No questions asked" warranty, and it really is that way.

My last company bought a Toshiba laptop there -- needed a one-off, so it was quick and easy to do it that way.  I came back from a trip, and the LCD display was dead.  Costco took it back with no problems.  This was about 2 years ago.

Even better, last year, my next door neighbor had bought a desktop LCD display there.  About 3 months later, it died.  He couldn't find the receipt or the original box.  He still tried to take it in.  They looked up the purchase and agreed that it was still under the 6 months no questions asked period, and exchanged it.  Now THAT's customer service.

--
I am not merely a "consumer" or a "taxpayer". I am a Citizen of the United States of America.
[ Parent | Reply to This ]



College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search