INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Replying To:
I'm real[ Parent ] (none / 0) (#13)
by modcon on Tue May 15, 2007 at 11:14:18 AM PDT

I understand your doubt, but I am a real person with real experience with Dell products - (fortunately?) none of them negative. I subscribe to Ed's blog and have read his Infoworld column for years before the blog, but I couldn't remember if I had an account or not (as with most people I already have too many id's and passwords to remember and don't really want more...) I figured out what my account info was, and reply under that listing. Does it tell you any more about me? ;) I am perfectly willing to say that maybe I've just been fortunate with Dell. As I said - "Dell may make mistakes, but I personally have not had any issues with their service or support." And I'm aware that, as with any company, Dell doesn't get things wrong all the time and they don't get it right all the time. But a person's perception of any company they do business with is based mostly on personal experience, and with Dell mine (as well as other people I know) has been good. I understand others have had bad experiences and they have gotten a lot of press. But if those with good experiences never post then those with no experience will not get an even-handed picture. The thing with blogs like this is more often than not negatives receive a much higher hit rate than positives. After all, it is called "The Gripe Log" not "The Praise Log." Just remember - even a stopped clock is right twice a day, and if you only look at it at those times you would think it's working fine. :)

[ Parent ]


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