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Replying To:
ONE good story about Gateway... (none / 0) (#10)
by Anonymous User on Tue May 15, 2007 at 10:39:13 AM PDT

Okay, I'll be the first to admit this is the FIRST time I've had such a good experience with Gateway, but give this a shot: A customer bought a laptop at - hold your breath - Goodwill. That's right. No AC adapter, no power, no books, no nothing. She paid next to nothing for it and brought it to me. Using my universal AC adapter I could get it to POST but there were many issues. Looked like bad RAM, definately bad hard drive, computer would sometimes turn itself off during install... Anyway, finally got Windows installed. Went to Gateway's site and typed in the serial number to limit my driver choices. Found out the laptop still had over 180 days left on an extended warranty! Called Gateway. For $44 they shipped me a special box with prepaid two-way overnight shipping. In 3 days from that day I got the laptop back. They replaced the keyboard, RAM (and upgraded to 512 from 256MB), hard drive, DVD drive and palm rest!! Funniest of all was a note beside the keyboard line item: "liquid spill detected."(!) They never asked a question and repaired it 100%.


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