INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
ONE good story about Gateway...[ Reply to This ] (none / 0) (#10)
by Anonymous User on Tue May 15, 2007 at 10:39:13 AM PDT

Okay, I'll be the first to admit this is the FIRST time I've had such a good experience with Gateway, but give this a shot: A customer bought a laptop at - hold your breath - Goodwill. That's right. No AC adapter, no power, no books, no nothing. She paid next to nothing for it and brought it to me. Using my universal AC adapter I could get it to POST but there were many issues. Looked like bad RAM, definately bad hard drive, computer would sometimes turn itself off during install... Anyway, finally got Windows installed. Went to Gateway's site and typed in the serial number to limit my driver choices. Found out the laptop still had over 180 days left on an extended warranty! Called Gateway. For $44 they shipped me a special box with prepaid two-way overnight shipping. In 3 days from that day I got the laptop back. They replaced the keyboard, RAM (and upgraded to 512 from 256MB), hard drive, DVD drive and palm rest!! Funniest of all was a note beside the keyboard line item: "liquid spill detected."(!) They never asked a question and repaired it 100%.

[ Reply to This ]


College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search