INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
Not my experience[ Reply to This ] (none / 0) (#1)
by Anonymous User on Tue May 15, 2007 at 08:43:25 AM PDT

My daughter also had a Dell PC for school and a two year extended warranty. After 14 months, the hard drive failed and after doing the "reformat and reinstall" dance two times, Dell support determined it was a HD failure (also a WD Caviar drive). A service tech was dispatched and the drive replaced (with a different model.) All of this happened within 4 days. Dell may make mistakes, but I personally have not had any issues with their service or support.

[ Reply to This ]


Anonymous[ Parent | Reply to This ] (none / 0) (#2)
by Rey on Tue May 15, 2007 at 08:58:24 AM PDT

The problem with anonymous accounts is we can never be certain a post is legitimate and not PR to tear down or build up.
Rey in Virginia
[ Parent | Reply to This ]


reply[ Parent | Reply to This ] (none / 0) (#4)
by Anonymous User on Tue May 15, 2007 at 09:40:30 AM PDT

"The problem with anonymous accounts is we can never be certain a post is legitimate and not PR to tear down or build up.
Rey in Virginia"

And requiring a log in prevents this how? Not like creating an account proves your identity on this or any other blog/message board.

[ Parent | Reply to This ]



I'm real[ Parent | Reply to This ] (none / 0) (#13)
by modcon on Tue May 15, 2007 at 11:14:18 AM PDT

I understand your doubt, but I am a real person with real experience with Dell products - (fortunately?) none of them negative. I subscribe to Ed's blog and have read his Infoworld column for years before the blog, but I couldn't remember if I had an account or not (as with most people I already have too many id's and passwords to remember and don't really want more...) I figured out what my account info was, and reply under that listing. Does it tell you any more about me? ;) I am perfectly willing to say that maybe I've just been fortunate with Dell. As I said - "Dell may make mistakes, but I personally have not had any issues with their service or support." And I'm aware that, as with any company, Dell doesn't get things wrong all the time and they don't get it right all the time. But a person's perception of any company they do business with is based mostly on personal experience, and with Dell mine (as well as other people I know) has been good. I understand others have had bad experiences and they have gotten a lot of press. But if those with good experiences never post then those with no experience will not get an even-handed picture. The thing with blogs like this is more often than not negatives receive a much higher hit rate than positives. After all, it is called "The Gripe Log" not "The Praise Log." Just remember - even a stopped clock is right twice a day, and if you only look at it at those times you would think it's working fine. :)

[ Parent | Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#45)
by maderikapapa on Sat Jun 28, 2008 at 01:30:26 AM PDT

出会い系出会い系サイト出会い喫茶出会い掲示板ナンパ出会いカフェ人妻出会い無 009;系サイト優良出会い系攻略 完全無料。アダルトビデオアダルト動画アダルトアニメアダルト画像アダル 488;サイト無料DVDアダルト風俗サンプル無料風俗優良アダルトサイト比較海 806;。人妻画像人妻パラダイス知合い人妻援護会人妻コレクション風 439;告白。熟女画像東京熟女掲示板動画熟女ビデオおまんこオナニー。エロ画像エロフラッシュアニメ 456;ロ動画エロゲームエロ漫画無料エロサイト。エッチ画像エッチ動画エッチ小説写真エッチ 450;ニメエッチ0930。セックスアナルセックス画像セックス動画セックスフレンドスワッピングSEX写真セックスボランティセ 483;クス体位東京セックス仕方 SEX。おっぱい画像おっぱい村長おっぱい楽園掲示板お 387;ぱい命おっぱいゲーム。巨乳動画巨乳画像アイドル巨乳 522;示板風俗。セフレ募集セフレ掲示板セフレ画像掲示板セフレの作り方出会い無料素人セフレ。童貞狩りエロ漫画童貞狩り童貞喪失童貞オークション素人童貞逆援。不倫パートナー不倫出会い人妻不倫不倫を楽しみたい方にはお薦め 154;妻画像など満載出会いサイトを楽しむならココ無料出会いで一緒に遊ぼう出会いはLOVEｱｹﾞｲﾝで決まり

[ Parent | Reply to This ]


besides[ Parent | Reply to This ] (none / 0) (#18)
by Anonymous User on Tue May 15, 2007 at 05:03:25 PM PDT

Maybe they didn't mean to. I just posted as anonymous on accident. My login doesn't seem to work. Firefox even filled in both fields for me and no go :( There is nothing asking "did you mean to post anonymously" if name and password entered when making a reply don't work :(

[ Parent | Reply to This ]


yes[ Parent | Reply to This ] (none / 0) (#43)
by maderikapapa on Sat Jun 28, 2008 at 01:22:03 AM PDT

出会い系出会い系サイト出会い喫茶出会い掲示板ナンパ出会いカフェ人妻出会い無 009;系サイト優良出会い系攻略 完全無料。アダルトビデオアダルト動画アダルトアニメアダルト画像アダル 488;サイト無料DVDアダルト風俗サンプル無料風俗優良アダルトサイト比較海 806;。人妻画像人妻パラダイス知合い人妻援護会人妻コレクション風 439;告白。熟女画像東京熟女掲示板動画熟女ビデオおまんこオナニー。エロ画像エロフラッシュアニメ 456;ロ動画エロゲームエロ漫画無料エロサイト。エッチ画像エッチ動画エッチ小説写真エッチ 450;ニメエッチ0930。セックスアナルセックス画像セックス動画セックスフレンドスワッピングSEX写真セックスボランティセ 483;クス体位東京セックス仕方 SEX。おっぱい画像おっぱい村長おっぱい楽園掲示板お 387;ぱい命おっぱいゲーム。巨乳動画巨乳画像アイドル巨乳 522;示板風俗。セフレ募集セフレ掲示板セフレ画像掲示板セフレの作り方出会い無料素人セフレ。童貞狩りエロ漫画童貞狩り童貞喪失童貞オークション素人童貞逆援。不倫パートナー不倫出会い人妻不倫不倫を楽しみたい方にはお薦め 154;妻画像など満載出会いサイトを楽しむならココ無料出会いで一緒に遊ぼう出会いはLOVEｱｹﾞｲﾝで決まり

[ Parent | Reply to This ]


A Daughter away at School as well [ Parent | Reply to This ] (none / 0) (#25)
by Anonymous User on Wed Feb 13, 2008 at 02:32:55 PM PDT

I bought a Latitude D610 for my Daughter going away to Princeton from where we live on the west coast. I bought the best unit available at the time and was the same unit I used at work (Boeing). I paid exter to have it under warranty for 4 years with complete care on it for accidental damage. Thinking that I would not have to get involved with it further. That she would start with the best and fight her own battles. I was wrong of course the unit went about four months before she had to call into Dell tech support. She had a bad hard drive. I had read about the bad WD drives and she had one. But that first call turned into 8 before they would replace the hard drive and even then said it was a best guess. It lasted another 2 months before she had to call again. This time a wireless card. And third time a couple of months later for a battery. Which they only cover for the first year of the warranty by the way. Even with a complete care warranty. This got her out of the first year. The second year more of the same. After 3 formats and a reinstall for a BSOD error. A motherboard was replaced. Followed by the ram and another hard drive and about 35 calls into Dell. The third year another BSOD so a "hero" kit was sent that was a motherboard, memory, processor. Needless to say that by the third year my daughters work was suffering and she was no longer at the top of her class. Because of some missed assignments or lesser grades for late assignments. So now that we are in the fourth year I am calling for my daughter no more letting her fight her own battles because she is losing the battle if her work suffers. I called in and was escalated through the layers of Dell support. Never dropping the Boeing Bomb on them. But just giving my daughters information. I was finally escalated to Dell Corporate in Round Rock. To the REC as they call it. Resolution Expert Center is the real name. I talked to a escalation rep by the name of Jeffrey Scully. I told him of my daughters plight with her unit. And he could see from the logs under her account. Which were massive. And without even asking for it he blurted out the he thought it would be a better business decision to replace the laptop due to its extensive repairs. As to carrying on further and roll the dice that your daughter would have a dependable unit for the remainder of her warranty. Which was 8 months to go. And that he would replace my daughter's unit with a brand new D630. I asked him why the others had not drawn the same conclusion were they not Dell employees also? And he said that generally they do and they are getting better. But he was the only Dell badged person who had entered notes into the log to date in all the entries. Which meant that I had finally reached a Dell person. When I call using Boeing I get a Dell person within a minute. They man our help desk. The new D630 arrived 6 days later. And has worked flawlessly since now in its 8th month. I called and had the warranty extended for a fifth year for graduate school. And yes my daughter did graduate and at the top due to her turn around her final year. Which I can directly contribute to her finally having a working unit. Through all of this I would actually buy a Dell again. And have done so for my son. Sometimes computers will fail and there is nothing that can be done about it. Even replacing what amounts to every part they will fail. But it kind of restores my faith that and don't get me wrong now I was angry before. But talking finally to someone whom actually worked for Dell. And did the right thing just by reviewing what had transpired goes a long way with me. That is what I wanted people told me "no" the same people whom were pushing another repair on me. I get to the real Dell. I am taken care of. Sorry Jeffrey for mentioning your name. But it is your fault for being there and also being the only one who can help.

[ Parent | Reply to This ]


College Kid Learns Lesson About Dell's Warranty | 42 comments (42 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search