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Replying To:
Dell's Warranty Worthless (none / 0) (#7)
by Rey on Mon Apr 16, 2007 at 03:34:33 PM PDT

My daughter's $2400 desktop Dell for college was expected to last 4 years, and was covered by an extra-cost, 4 year in-room warranty. The PC lasted from September to January of her freshman year before the Hdrive failed. 4.25 months.

The drive was warranteed for 12 months by Dell and by Western Digital -- but Dell refused to admit the drive was bad despite all the evidence. On top of that the drive was one of a huge bad run of WD Caviar drives everyone knew about, including me. So I had it in writing Dell would NOT use this drive on the machine!

The never came to service her machine, not ever. What they did was tell her to re-format the drive and re-load Windows. They told her to do this more than a dozen times, and she did it, all under the SAME incident number - so they knew. Then she became disgusted and brought the PC home to me.

After Dell gave me the format-and-install run-around three times, I threatened suit for fraudulent warranty. Then they sent someone. He installed ... a new Western Digitral Caviar drive! It lasted 45 days before a massive failure.

I returned that one to WD under their warranty, put the replacement drive they sent up on eBay, and bought a better drive for the Dell. Not much point to that. Daughter would never touch it again. She went through Kenyon using the desktops they provided in the dorms.

Maybe I've been lucky, but in 70 years I've never dealt with a worse company than Dell.
Rey in Virginia



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