Being a feature shopper over being a price shopper, some of my favorite software solutions have been seriously compromised by lack of support especially for flaws that are demonstratable, easily repeatable, and reasonably fixable. The excuse I get from these companies for not fixing known problems even over many new versions is that not enough people are complaining about a particular problem for it to move to the top of the repair priority stack.

I suspect that Sage is also not fixing certain flaws because those flaws are not being reported by enough people. What that tells me loud and clear is that Sage's target market is very small businesses that are located within a particular time zone. It also clearly indicates to me that Sage has no interest in selling their products into the enterprise market spread out across several time zones or located multi-nationally. I am sure there are many very small companies that have success with Sage products. However, if a small business intends to expand its operations over time to multiple, multi-time zone locations, it appears that Sage is a very poor choice to start with.

The real tragedy is that viable providers arrogant Oracle and accused intellectual property thief SAP are also seriously flawed, especially in their business relationships. Finding a reputable development and support partner is a real chore.

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